Audi Great Neck

Quick, and easy! Eddie is an amazing sales manager! Professional team! I was in and out in less than 20 minutes with my new car! I have been leasing an Audi A4 since 2006 with Biener and Ed Glicksman ha Professional team! I was in and out in less than 20 minutes with my new car! I have been leasing an Audi A4 since 2006 with Biener and Ed Glicksman has been my salesman since. Highly recommend to family and friends. More

Excellent car-buying experience at Biener We came all the way from Maine to purchase the car and everyone at Biener made the experience so easy. We were in and out in about 20 minutes and the We came all the way from Maine to purchase the car and everyone at Biener made the experience so easy. We were in and out in about 20 minutes and the car is great! Thank you all! More

Extremely Disappointing With all of the nice online reviews, we assumed our experience with Beiner Audi would be on par. Boy were we sadly mistaken! From start to finish, With all of the nice online reviews, we assumed our experience with Beiner Audi would be on par. Boy were we sadly mistaken! From start to finish, they have proven that they only care about closing deals and hitting survey numbers. They sell you a premium product/experience but make no effort after the ink has dried. During our sales experience, we were basically neglected. The first sales associated made us wait while he helped another customer. We were then assigned to someone else and spent 3 1/2 hours at the dealer until we finally signed our lease. The only time we felt rushed is when we were reviewing the contract. We then got into an accident, and needed a part from Audi. Due to a mistake made by the Audi parts center, we had to wait 3 WEEKS, without a replacement car, before we could get back on the road. My experience with Audi customer service at dealership and corporate levels was horrible! They deflected blame to their internal vendors / other parts of the organization, and offered absolutely no reparations for the mistake and inconvenience they caused. We then get back on the road (with basically no miles driven yet) and the rear passenger side tired EXPLODES while on the highway with my family in the car. This is most likely a factory tire defect. When I explain the situation and set my appointment with customer service, the first thing they tell me is if you don't want to wait, don't come during their lunch break!!! It's clear that this is a severely dysfunctional organization, starting with their leadership team. We regret spending our hard earned time and money on them. IF YOU VALUE CUSTOMER SERVICE, STAY CLEAR OF BEINER AUDI. More

Service of my car at Biener The service is what i would expect from a high end car dealership. If I did not feel that the service was up to par, I would look at other dealers for The service is what i would expect from a high end car dealership. If I did not feel that the service was up to par, I would look at other dealers for my next car purchase. More

All Positive great experience...we leased our 1st audi with Pierre as our salesperson. WHole experience was enjoyable. Nothing was pushed...up front and honest. h great experience...we leased our 1st audi with Pierre as our salesperson. WHole experience was enjoyable. Nothing was pushed...up front and honest. highly recommend More

Top-notch, professional and efficient Lauren is amazing, always promptly answering every question we've had. Matt and the Service Department are all on-the-ball, and friendly. The guys w Lauren is amazing, always promptly answering every question we've had. Matt and the Service Department are all on-the-ball, and friendly. The guys who greet you when you come in are professional and friendly. More

Great experience Perfect experience. Honest. Friendly. Couteous. Dedicated. Some of the words that I can use to describe our experience. It was everything a car transa Perfect experience. Honest. Friendly. Couteous. Dedicated. Some of the words that I can use to describe our experience. It was everything a car transaction should be guys did a great job and we walked out really happy at every level More

Great Service Experience Jeremy was very friendly and welcoming! The center was packed on a Saturday morning but he took his time with each client to ensure the best service. Jeremy was very friendly and welcoming! The center was packed on a Saturday morning but he took his time with each client to ensure the best service. Would definitely recommend the Biener service center. More

The Audi experience From buying the car, to driving the car has never been easier or as enjoyable. The sale team worked with me and was in and out in no time. But Biener From buying the car, to driving the car has never been easier or as enjoyable. The sale team worked with me and was in and out in no time. But Biener took it a step further. There service department is second to none. Jeremy DeJesus is the nicest most knowledgeable service contact I have ever had. He makes sure that your car is done quick and with the least amount of headache. From keeping you updated to helping you get a loaner car when need. I wish I could give him more then 5 stars. More

Excellent service and caring staff for My issues were addressed in a timely manner. Staff were very helpful and the ease of making an appointment was much appreciated. I will definitely use My issues were addressed in a timely manner. Staff were very helpful and the ease of making an appointment was much appreciated. I will definitely use this dealership again. More