Audi Hilton Head

Easy to schedule online and appointment was quick and efficient. I left my car there and the service was done in -2 hours. Next time I want to try to have pick up arranged. efficient. I left my car there and the service was done in -2 hours. Next time I want to try to have pick up arranged. More

Paperwork very time consuming, at least an hour. Shayne and Vinny were very attentive. Frank Shayne and Vinny were very attentive. Frank More

Best experience in a long time buying a luxury vehicle. The team at Auto Nation went out of their way to make the experience smooth and efficient. We truly felt valued all around. The team at Auto Nation went out of their way to make the experience smooth and efficient. We truly felt valued all around. More

You’re welcoming experience without overwhelming to make a sale well-kept clean autos for sale no problem with Carfax reports a sale well-kept clean autos for sale no problem with Carfax reports More

I waited over 2 hours for a recall service. After waiting over 2 hours, I was told the tech was pulled away and my service had not been started. I was given all kinds of reasons to explain wh After waiting over 2 hours, I was told the tech was pulled away and my service had not been started. I was given all kinds of reasons to explain why the lack of communication with me was ok. I spoke to the sales manager who was responsive but the service department continued to be unhelpful on many levels. More

My service person did a great job. Work was done in a timely manner and James did a great job keeping me apprised of the work and was very pleasant to work with. Finally, as a new cust Work was done in a timely manner and James did a great job keeping me apprised of the work and was very pleasant to work with. Finally, as a new customer James took extra time with me to explain the service department. Overall, a very good experience. More

Kristen was great! Prompt service. Dealership was clean and hospitable. Have no problem with the operation. Prompt service. Dealership was clean and hospitable. Have no problem with the operation. More

Kriston is outstanding. Service was great and timely and took care of the issues as Needed. Service was great and timely and took care of the issues as Needed. More

Aimee and the other service check in staff are always very helpful and pleasant and caring very helpful and pleasant and caring More

I'd like to leave a positive review, but unfortunately, cannot. My wife and I purchased two Audi Q6's within weeks of each other early this year. Within a few weeks of picking it up, and after about 60 cannot. My wife and I purchased two Audi Q6's within weeks of each other early this year. Within a few weeks of picking it up, and after about 600 miles, my wife's car literally died in our garage. We had the vehicle towed to the dealership, where after several days, the car was repaired and returned to us. Fortunately, we never suffered another incident like this one, so credit to the service department for being very responsive and properly addressing the root cause of the issue. After this issue and subsequent concerns about having 2 EV's in our household, my wife decided to trade-in her vehicle. At this point, her vehicle was five months old and had about 1,500 miles. She was offered a trade-in value that was $27,000 below what we had paid for it. We understand the impact of depreciation once the car leaves the lot, but under the circumstances, and given that we had purchased two cars from them, we had expected the dealership to step up and do something that might be customer friendly. They refused to budge on the trade-in value. Ultimately, my wife purchased a BMW X3 and received a trade in value $9,000 above what had been offered by Audi Hilton Head. I should note that my Q6 has turned out to be a great car so far, with the only issues being "not ready for prime time" software glitches. Given this unfortunate experience, we will not purchase or lease another vehicle from this dealership. More