Audi Hilton Head

Had to return to the dealership after vehicle was serviced because the engine light was on. The oil cap apparently wasn’t seated properly when the oil was changed. Also was surprised that there was serviced because the engine light was on. The oil cap apparently wasn’t seated properly when the oil was changed. Also was surprised that there was a charge for using a credit card. If I had been advised of this charge ahead of time, like when I made my service appointment, I would have brought cash to avoid the surprising additional fee. I don’t pay credit card fees anywhere so would have liked to have avoided this one. My service advisor, who was excellent, told me that the fee was just recently implemented. I guess next time I’ll know to bring about $500 in cash. More

Great service Im happy with the work they do to my car no complaints from me complaints from me More

Worked with Alex at Audi Hilton Head to purchase a car for my daughter. He went above and beyond to get the car delivered to me in Charleston. Great experience overall with this dealership. for my daughter. He went above and beyond to get the car delivered to me in Charleston. Great experience overall with this dealership. More

Had a routine oil change NOTHING else and was handed a bill for $460 after my 10% coupon! I was told that is the cost of an oil change where the labor was $355 are they crazy talk about being ripped off I bill for $460 after my 10% coupon! I was told that is the cost of an oil change where the labor was $355 are they crazy talk about being ripped off I will never go there again there are many options on the island for good service at a proper cost. More

Very professional, kept me informed every step of the way. My service writer Brendan was outstanding! way. My service writer Brendan was outstanding! More

No pressure. Transaction was seamless. Follow up service great! Kyler was awesome to work with. Transaction was seamless. Follow up service great! Kyler was awesome to work with. More

Service tech on video stated no additional recommendations at this time, yet 2 seconds later I get a notice that the cooling system needed a flush. The service video didn’t show any of the wor recommendations at this time, yet 2 seconds later I get a notice that the cooling system needed a flush. The service video didn’t show any of the work being done or proof that this additional service was needed. More

Always a great experience. Service department goes above and beyond to ensure a positive experience Service department goes above and beyond to ensure a positive experience More

Appointments met by Service Consultant who reviews customer requests and offers additional services that may be due on the vehicle. Full details on what’s to be done and estimated costs are provided. customer requests and offers additional services that may be due on the vehicle. Full details on what’s to be done and estimated costs are provided. Service Tech provides online photos identifying issues and Consultant provides details and costs to be considered. Entire process is completely transparent and professionally handled.i am completely satisfied with the communication and work completed that will keep my vehicle in tip top running condition. More

Kristin provided outstanding feedback customer service always prompt polite and helpful. Thought you would like to know. always prompt polite and helpful. Thought you would like to know. More