Audi Hoffman Estates

Purchase of new S5 Sportback I was interested in a CPO A7 Sportback. Thanks to a very knowledgeable salesman Necko, told me about the new A5/S5 Sportback that was being released i I was interested in a CPO A7 Sportback. Thanks to a very knowledgeable salesman Necko, told me about the new A5/S5 Sportback that was being released in the US this year. The smaller size and newer technology of the S5 was a great fit for me. More

as always...greeted like an friend I had my Q7 in for an oil change. Luckily for me, regular maintenance is about the only time I am at the dealership. I always hope I get Rick as my I had my Q7 in for an oil change. Luckily for me, regular maintenance is about the only time I am at the dealership. I always hope I get Rick as my service writer. He treats me like a friend. More

Bad service for an high end dealership I was at their service first for second time with No soldlve result. I bought a s3 3 months ago and did not use the air conditioner since the weather I was at their service first for second time with No soldlve result. I bought a s3 3 months ago and did not use the air conditioner since the weather was nice, and when I started use it, some weird unpleasant smell come from the a/c. So I schedule the appt to get it fix. Thought it would be easy, they cleaned it the first time last week, right after done, I still smell it, the service guy told me drive it for couple days to see if the smell gone. And it not, so I called made an appt, the guy who answer my phone said it is no problem. And I brought my car in today, they service guy asked me "oh, you back, what's up?". Why would they not know what I'm getting when I already schedule an appt for it. First of all. Second he told me that " we don't have the machine to clean it, you have to drive to other dealer in Chicago to get it fix". That pissed me off, I bought the car at their dealer ship, why would they sell the car that they cannot provide the service on while I bought every single service packages.and I told the guy I bought the car here, you guys have to fix it, and he was like tell me to talk to their manager, he was like tell me that when I bring the car in next time get the loaner so they can drive my car to the shop to be fixed! What kind of service is this???!! People who buy this brand don't have time to drive back and fort for the unprofessional service!! More

Sales Valentina Maciunnas We enjoyed working with our Audi Brand Specialist, Valentina M., who was very knowledgeable and made buying g a car a comfortable experience. i highl We enjoyed working with our Audi Brand Specialist, Valentina M., who was very knowledgeable and made buying g a car a comfortable experience. i highly recommend her to all future buyers. More

Treating Customer with respect. After an exhausting 2 month search for a luxury SUV, I almost gave up but I was told "Just try Hoffman Estates Audi Dealership". I walked in without m After an exhausting 2 month search for a luxury SUV, I almost gave up but I was told "Just try Hoffman Estates Audi Dealership". I walked in without my husband and Mike Macedon was sitting at his desk working diligently. He looked up and said "May I help you". He then proceeded to drop everything to walk me through the Q7. He was the first and only Dealer Representative to treat me with respect. A lot to learn about my beautiful new car and Mike is kindly assisting us with the learning process. More

daughter brought in her Q5 for engine temp sensor . diagnosed and part ordered. In and out in 30 minutes. Part is in and will be finished monday . diagnosed and part ordered. In and out in 30 minutes. Part is in and will be finished monday More

Audi Recall Did all that was asked and on time - helped me out with looking for a dropped item as well Very pleasant group - just lousy cell reception inside Did all that was asked and on time - helped me out with looking for a dropped item as well Very pleasant group - just lousy cell reception inside the building More

Did exactly what I wanted, and was very courteous. Would recommend this dealership to anyone. It was clean, effecient, and they completed things in a timely manner. Would recommend this dealership to anyone. It was clean, effecient, and they completed things in a timely manner. More

Well received without an appointment I was pleased to be given priority attention following my flat tire encountered on my ride home last night. I showed up first thing in the morning, w I was pleased to be given priority attention following my flat tire encountered on my ride home last night. I showed up first thing in the morning, without an appointment, and they took good care of me, also addressing a recall and washing my car. I was at work by 9:15. Thank you. More

Unscheduled oil issue With only 6,000 miles on a 2018 Audi Q5, the oil warning light came on indicating I needed to add a quart of oil. I stopped in at Audi Hoffman Estates With only 6,000 miles on a 2018 Audi Q5, the oil warning light came on indicating I needed to add a quart of oil. I stopped in at Audi Hoffman Estates on a Tuesday afternoon without an appointment. The car was serviced and washed and I was on my way. It was a very satisfying experience. More