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Audi Hoffman Estates

Hoffman Estates, IL

4.7
5,214 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 5,214 reviews

April 22, 2024

Very good customer service from the service department. Even though the service department was under construction, the team was able to accommodate my relatively urgent situation. More

by chip369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Check my paperwork.
Apr 22, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 22, 2024

I got the opportunity to work with Amanda on selling my vehicle as well as purchasing a used one. Amanda was wonderful to work with, there was no hassle or headaches. She was very friendly and competent as More

by tyler.j.tannehill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Filios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Tyler, please let us know.

April 22, 2024

Courtesy Valued Customer service even when under construction Always feels like coming home I happily swapped dealerships More

by f.chandler1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Yusko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

April 19, 2024

Good experience overall. ...Carlo Gilli was helpful and followed through. He's a great contact if you're in the market. More

by jtscan
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Audi Hoffman Estates responded

Thank you so much for your kind words for Carlo, and for taking the time to leave us this wonderful feedback!

April 19, 2024

Carlo was outstanding to work with. I left the dealership to test drive a couple other vehicles and the sales process was night and day difference. It was not long before I ended back w More

by pnorris0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Audi Hoffman Estates responded

Thank you so much for choosing Audi Hoffman Estates! Please let us know if Carlo or the team can be of any more assistance.

April 19, 2024

Quick, efficient service. We had no issues or concerns at this service. We were waited on promptly and service was done timely. More

by KMMUELLER6278
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Audi Hoffman Estates responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 18, 2024

This time wasn't good experience the people at the service department is rude nothing professional, cero stars my car was so dirty and they never call me for any updates More

by Jonathanlupercio16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mikaela
Apr 21, 2024 -

Audi Hoffman Estates responded

We're sorry to hear about your experience, Jonathan, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

April 18, 2024

Great people to work with. Very helpful and knowledgeable. I would highly recommend them to anyone looking for a new or used Audi. More

by bob
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Audi Hoffman Estates responded

Thank you, Bob. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 18, 2024

Great experience, Eddie Duranovic was great in sales, no pressure, explained everything about the vehicle. Eddie Cuevas in finance was great as well, had us in and out in no time. Pleasurable experience. More

by Eric
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Cuevas
Apr 18, 2024 -

Audi Hoffman Estates responded

Thank you, Eric! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

April 18, 2024

Normally we would expect a regular sales process that would waste people’s time, but Carlo made the process very smooth, direct and to the point. In around a couple of hours we were out driving our new b More

by Jack G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Audi Hoffman Estates responded

Thank you, Jack, for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope you enjoy your new e-tron!

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