Audi Hoffman Estates

Walk in Your dealership received a ton of accolades on your website. So today March 11, 2015, I decided to ride over from my office to take a look at the Q5' Your dealership received a ton of accolades on your website. So today March 11, 2015, I decided to ride over from my office to take a look at the Q5's. I have zeroed in on this model and have some questions about the 2015 and the upcoming 2016's. I walked into your dealership at 11:30. To my surprise, there were many people working at their stations alone, but not one person bothered to greet me or get up to ask if I needed assistance. I look at both floor models and spent considerable time looking at the black Q5 prestige model. I looked over for assistance a few times, and still nothing. Quite surprised. After looking at the vehicle I slowly walked towards the door looking at an A8 and an A6, still not even a peep. Shocked you could be the Audi dealer of the year. Wow. I just sent a request to Necko at 1pm today, you can track me that way. More

Perfect car buying experience. I went into Audi Hoffman estates on a Tuesday to check out a new A3. I had already driven the car and was more interested in looking at all the tech I went into Audi Hoffman estates on a Tuesday to check out a new A3. I had already driven the car and was more interested in looking at all the technology and talk a little pricing. I dealt with Necko Civic and Kevin Jones. Necko showed me everything in the car, really knew this car inside and out. When I mentioned I wanted to talk price but had no intention of buying that day. I was pleasantly surprised that at no point from that moment to when I left did they try to get me in the car that day. It was as pressure free an environment as I could have hoped for. When I went back in later in the week, there were no extra fees added into the price we worked out. My per month payment was exactly what I was quoted. Necko went through the entire car one more time before I left to make sure I had all the technology under control. More

Excellent experience & customer service Audi Hoffman Estates delivers excellent customer service, quality workmanship, and a very clean and presentable dealership. All the employees were fr Audi Hoffman Estates delivers excellent customer service, quality workmanship, and a very clean and presentable dealership. All the employees were friendly, approachable and answered every question I had. I really enjoy going to this dealership and highly recommend Audi Hoffman Estates! More

Great customer service! Eddie Duranovic was extremely professional and helpful throughout the entire sales process and with the follow-up. Gary Jones did a great job as well Eddie Duranovic was extremely professional and helpful throughout the entire sales process and with the follow-up. Gary Jones did a great job as well working with me. More

Best customer service ever Awesome service period!!! I was helped by Rick in service and he made sure my vehicle got repaired on time and with full service. This dealership does Awesome service period!!! I was helped by Rick in service and he made sure my vehicle got repaired on time and with full service. This dealership does not nickel and dime nor tries to rip off customers. Will definitely buy my next car from here. More

Q7 purchase I had a great experience buying my Audi Q7 at Audi Hoffman Estates. The no pressure approach to selling that they have is just refreshing. My Sales I had a great experience buying my Audi Q7 at Audi Hoffman Estates. The no pressure approach to selling that they have is just refreshing. My Sales person Bobby Becker was well informed and always available (phone, Email etc). At my first meeting I was not ready to purchase the car and they did not pressure me at all. I also met with Mitch Berg who is the Sales Manager and the experience was equally pleasant. When I needed a courtesy car to tie me over for a few days they were very helpful. More

Dealer is the Whole Package! Bought a used 2012 Infiniti from the dealership back in June, the experience was excellent from my first phone call. Salesman Bob explained the car co Bought a used 2012 Infiniti from the dealership back in June, the experience was excellent from my first phone call. Salesman Bob explained the car correctly, negotiated respectfully, and we ended up with a great deal. The financing was respectful and fair also, got a great interest rate, and a very good price on an extended warranty. Car was cleaned and polished like I bought a new car. Last month we ran into a little snag on the registration, we discovered a small slip-up while doing the paperwork with a mistype on the zip code.... this ended up in us not receiving the registration renewal which was brought to our attention by the local police :-o. when brought it to the dealerships attention was put in contact with Jo Anne Collingbourne in the office, she took care of everything ans ASAP! All within an hour of talking to her the registration was changed with the state, then a new registration card/sticker, a reimbursement check from the little incident, all in an overnight by 10am the next morning. Mistakes will happen, how you correct them is the true judge of the characteristic and service of a business... THEY ARE A CLASS ACT DEALERSHIP! Sincerely Andy V. More

Good ending to a bad start Mike was very helpful and honored my request for a special service tech. Was able to keep my rental a couple of days. My car is running great now and Mike was very helpful and honored my request for a special service tech. Was able to keep my rental a couple of days. My car is running great now and appreciate his comments for future services. More

Exceptional Sales Person Valentina Maciunas, is very professional, honest and knowledgeable. She made our car buying experience wonderful and stress-free. She was so pleasant Valentina Maciunas, is very professional, honest and knowledgeable. She made our car buying experience wonderful and stress-free. She was so pleasant to deal with, I will definitely recommend her to all of our family and friends. She is now helping us find 2 more cars to purchase for our children. More