Audi Hoffman Estates

Helpful and Considerate Necko was very helpful and thorough in explaining everything and making sure we are getting what we want. He asked a lot of relevant questions to unde Necko was very helpful and thorough in explaining everything and making sure we are getting what we want. He asked a lot of relevant questions to understand our need and did not pressure us to make the purchase. More

Easy in and out, outstanding service I scheduled service and a loaner on the phone with my service adviser. When I arrived, 15 minutes early, the check in process went very smoothly, and I scheduled service and a loaner on the phone with my service adviser. When I arrived, 15 minutes early, the check in process went very smoothly, and my loner was sitting waiting for me. The car was ready as promised, and the loaner return and pick up process was just as easy. The service adviser reviewed all the paperwork, and I was on my way. Everything on the car is running great. More

Perfect Great loaner. Service was done fast. They pulled up my car right away and I was on my way. Free Wifi during the little wait time, I can't think of Great loaner. Service was done fast. They pulled up my car right away and I was on my way. Free Wifi during the little wait time, I can't think of a single way to improve. Well, maybe take a little longer so I could zip around in the brand new A6. More

Really pleased Bob LeGault was very helpful in picking the right car, very knowledgeable about all the possibilities and an excellent listener. I will be recommendin Bob LeGault was very helpful in picking the right car, very knowledgeable about all the possibilities and an excellent listener. I will be recommending him to any friend who is in the market for a car. I am really pleased with my Q5. More

Night and day - difference in dealers We ended up in Hoffman Estates after two fails at other Audi dealers. The first had us with a nice-enough guy who didn't know much about the car we w We ended up in Hoffman Estates after two fails at other Audi dealers. The first had us with a nice-enough guy who didn't know much about the car we were interested in (a Q5) or what they had in stock. We then went to the South suburbs after getting a response from my email inquiry about two cars shown on their website. The response said both cars were IN STOCK (all caps). They weren't. None of the alternative explanations made any sense. So, we called Hoffman Estates and talked to Eddie. The Q5 was sitting out in front and all ready for us. Eddie seemed to know everything about the tech features - and there was a lot to know about. After a stress free talk about price and trade in, we were driving home in our new Q5. Thanks to Eddie and the Hoffman Estates dealership for doing things the right way. More

Sales response to questions Jacek had great follow-up before, during, and after the sale. A week after I bought the car, I had a question regarding one of the car's features. I Jacek had great follow-up before, during, and after the sale. A week after I bought the car, I had a question regarding one of the car's features. I reached out to Jacek who researched my question and got back to me with an answer within a couple of hours. I would highly recommend Jacek to family & friends looking for a new car. More

Perfect! Everything was perfect from the moment I drove into the facility to the moment I left. Everybody was very friendly and helpful. The work was completed Everything was perfect from the moment I drove into the facility to the moment I left. Everybody was very friendly and helpful. The work was completed sooner than anticipated. I was very comfortable seated at a table with my lunch and paperwork. The car was ready before I was able to finish my paperwork! More

service work Rick got me in and out in 3-4 hours with very short notice.. I dropped the car off at 3 pm and was driving it at 7 pm There were no loaners as usual Rick got me in and out in 3-4 hours with very short notice.. I dropped the car off at 3 pm and was driving it at 7 pm There were no loaners as usual More

Great experience for a new customer. Regular service performed on time and as requested; unexpected recalls and brake replacement were performed with no unexpected delays. Last minute req Regular service performed on time and as requested; unexpected recalls and brake replacement were performed with no unexpected delays. Last minute request for detail was accepted and a nearly 10 year old Audi Q5 looks new inside and out as a result. Thanks to Eric and the service team for their help. We will definitely consider Audi Hoffman Estates for future service or if we ever decide to purchase a new car, More

Obtaining a part for our new Audi Carlo kindly provided a convenience part for our new Audi, a part that was standard equipment on a previous Audi we owned. His doing so, while not re Carlo kindly provided a convenience part for our new Audi, a part that was standard equipment on a previous Audi we owned. His doing so, while not required, is greatly appreciated and will enhance our A4 ownership. He is always friendly, straight forward and most anxious to be sure we have an enjoyable experience working with him and the dealership. More