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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,843 Reviews

3,843 Reviews of Audi Hoffman Estates - Service Center

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June 12, 2025

Excellent customer service. Knowledgeable and friendly staff. Providing a loaner is huge. They treat customers with respect and professionalism. More

by Roma53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Buchanan
June 11, 2025

Had an issue come up last week and Tim got me in right away in service and had the car back next day. Great service as always. More

by REGISC82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim machonga
Jun 11, 2025 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

June 11, 2025

Your service consultant Mr Buchanon did an outstanding job taing care of my service needs. An excellent member of your service team. More

by glandesjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A. Buchanon
Jun 11, 2025 -

Audi Hoffman Estates responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 10, 2025

The actual service center at audi Hoffman Estates was good but the call center for appointments is clueless. I went to a appt I didn't need yet. I told the service center I bought the car in January but More

by smraibi
Recommend Dealer
Yes
Employees Worked With
None
Jun 10, 2025 -

Audi Hoffman Estates responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

June 10, 2025

Service was fast and thorough would recommend this dealership to anyone looking for great service and results. More

by GARY2SMART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 10, 2025

Very efficient. Got the work done in a timely manner. They took very good care of my Audi. More

by maryg2122
Recommend Dealer
Yes
Employees Worked With
Anthony
Jun 10, 2025 -

Audi Hoffman Estates responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 06, 2025

Great work on time detailed explanations and suggestions thank you offered ride to my house More

by CHOLEWATOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea
Jun 06, 2025 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 06, 2025

This is silly to require me to type something in here. You willl find it gets in the way of getting feedback. People don’t want to put extra effort into things they don’t want o put effort into. Learn More

by kinseymark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Machonga
Jun 06, 2025 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 06, 2025

From a quick service appointment time to completion of service, it was a great experience. Everything was communicated and pleasure to deal with. Highly recommend this dealership More

by tytedio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arlin
Jun 06, 2025 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 06, 2025

Tim and Andy are great and have always taken care of me. Had a coolant leak, had my car towed there with no notice. They took it in, got me a loaner, and after an initial quote of about a week I got my car More

by robert.guttman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga, Andy Emberton
Jun 06, 2025 -

Audi Hoffman Estates responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

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