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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,512 Reviews
Call Service Center (847) 843-9900

3,512 Reviews of Audi Hoffman Estates - Service Center

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June 20, 2024

The team was very knowledgeable and reasonably priced on parts and services needed. They spent extra time making sure all questions and issues were answered. I will return. More

by BKBOUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Cuevas, Tim Machonga, Brian Hall
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Helpful
June 18, 2024

Great service department. Very professional and always go out of their way to take care of their customers. This is the only dealer I take my A4 to. More

by TOM.KITZINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2024 -

Audi Hoffman Estates responded

Tom, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
June 17, 2024

Very professional. I was in for a scheduled oil change; they got me in and out faster than I expected. More

by Chris&Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Malone
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Jun 17, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
June 16, 2024

Had my car in twice and the problem is still not completely fixed. People are nice and professional but it’s hard to get a timely response sometimes as the phone is often not answered when we call More

by KUTS08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not recall
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Helpful
June 15, 2024

I own a S5 and a SQ5. I come to this shop for everything pertaining to my vehicles. Eddie in sales always takes care of me and Anthony on the service side treats my audi l More

by SEAFARRING13.ADV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony in service
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Jun 17, 2024 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

Helpful
June 15, 2024

Best customer service experience we had from Audi of Hoffman Estates. We recommend this Audi dealer for the car service and buying a new car. More

by impgti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Filios
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Jun 17, 2024 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

Helpful
June 15, 2024

I always get great service when I have issues and tim machonga helps nefgotuate with my warranty. More

by 5th Audi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga and Kylo the Dealer Dog Greeter
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Jun 17, 2024 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad Tim and the team were able to help, and we hope to see you again!

Helpful
June 14, 2024

The Audi service staff was very accommodating and pleasant to work with. They were able to get me a loaner quickly and get the repairs at a reasonable cost in a timely manner. It was a nice experienc More

by hardeepkomal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim and Makayla
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Jun 17, 2024 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

Helpful
June 13, 2024

The service department really looks out for their customers. Pat & Mikaela are a great team! More

by CATHY26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat, Mikaela
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Jun 14, 2024 -

Audi Hoffman Estates responded

Thank you so much, Cathy, for your excellent review! We are so glad that Pat and Mikaela had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be positive. Please don't hesitate to reach out if you need anything else.

Helpful
June 13, 2024

Great service nice people to due service,clean and job was done on time and car was washed More

by RICHKOZ60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Jun 14, 2024 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

Helpful
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