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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,892 Reviews
Call Service Center (847) 843-9900

3,893 Reviews of Audi Hoffman Estates - Service Center

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September 12, 2021

I have found the service managers extremely helpful and caring regarding any situation. They are courteous, and go the extra mile to be of assistance. More

by Hi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Yusko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Kelstrom, Mike Colles
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September 11, 2021

This was the second experience I had with service on my Audi. The entire experience was great. Michael the service manager was polite and helpful. Getting a loaner. Shucks was quick and easy. More

by M.ERICKSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom, Mike Colles
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September 11, 2021

Great service. Loaner was an issue and scheduling is clunky. Was able to schedule online within a week and on the phone they would give me 4-6 weeks out. The phone system and online system don’t sync. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom, Mike Colles
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September 11, 2021

Great service and quick. Brought car in and service was quick and professionally done. Got a text and email when completed and a call to pick up. More

by Dadgood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy
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September 10, 2021

I have had an ongoing problem with my car since before the warranty expired. It has now cost me almost $6000 in repairs. I brought the car back in mid July because once again the serpentine belt fell off. More

by Mary Myzia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy, Rick Kelstrom
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Sep 10, 2021 -

Audi Hoffman Estates responded

Ms. Myzia, I am sorry that you have been upset that your vehicle with almost 100,000 miles on it has required repairs to keep it up and running. Going back and looking through the history on your vehicle over the years there has not been a single complaint of a coolant smell, leak or otherwise listed on any of the twenty-four repair orders generated on the vehicle before it was towed in back in August 2020. The same holds true on the two visits you had earlier this year when you came in to have the Adblue system topped off and for an oil change (where the rest of the required vehicle maintenance was declined). Unfortunately, sometimes mechanical parts fail on vehicles. In this case, your coolant pump failed along with a couple of pulleys for the serpentine belt back in August 2020, then 14,000 miles later in July of this year a different part of the cooling system on top of the engine failed and started spilling out coolant fairly quickly and in part caused the belt to fall off again when it was saturated with coolant. I fail to see how either of these components failing when they did is any fault of the dealership. When it came back in the day after you picked it up, we found a coolant hose that was worn and brittle had blown out the side and started spraying coolant all over the front of the vehicle, again causing the belt to fall off. This was a hose that we had to manipulate to complete the previous repairs, which is why we replaced it free of charge, along with the power steering pulley that was not in the best of shape just to be on the safe side and installed a factory serpentine belt to replace the aftermarket one that you had installed elsewhere, all at no expense to you. We then test drove the vehicle 203 miles just to make sure everything would be working properly moving forward. We then cleaned and completely refueled your vehicle before you picked it up. As for the smell still being there, once the residual coolant burns off of the engine it will dissipate. As for when you came into my office unannounced, I was in the middle of an online meeting that I was trying to pay attention to which is why my focus could not be squarely on you. I apologize if you felt that your queries were not receiving my full attention. Sincerely, Andy Emberton Service Director

Sep 10, 2021 -

Mary Myzia responded

Andy, the audacity to of you to even send this response to me in such away. I stood in your doorway multiple times asking you why I was continuously smelling coolant. You multiple times told me the mechanic would look at it. You also told me no problems were ever found yet the smell of coolant continued for several years. In my visit in July you said to me I had premature wearing of parts. And researched this and I have found this has to do with coolant leaking all over those parts. The aftermarket belt that was put on the vehicle was put there the night before it was brought to you to make it drivable. That belt had less than 5 miles on it. I also brought the vehicle in twice because of great big white clouds of smoke that came out of the back of it which in additional research I have learned is the engine burning coolant. Michael Torelli and Rick can tell you I have repeatedly brought this concern in and some of the times I came in were for the sole purpose of the burning coolant. In the past year, I told you I had to put in 4 gallons of coolant. And that was after you made the repair last August. If you or your staff have chosen to not write this in the history of the vehicle or have deleted it from the history, it doesn’t make the problem go away. And clearly 203 mile test drive should have been more than sufficient to burn off residual coolant. How dare you!

September 10, 2021

Quality of work, communication of work status, prompt completion and friendliness were all excellent. However, masking was non-existent in the business and waiting areas. More

by NA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Colles
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September 10, 2021

The dealer is the closest to me, so I have little choice. The first time I took my vehicle in they reset a glow plug light and test drive it and fault didn’t reoccur. I was a little disappointed since I had More

by JACK62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember my service advisor
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September 09, 2021

Check in on time, no hassle, no extra sales were pushed, pleasant experience. Check out was also smooth, car was washed, overall a satisfying experience. More

by SYEDM.HUSSAIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Kelstrom, Mike Colles
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September 09, 2021

I worked with Mike, very helpful and excellent knowledge about the car. Explained and followed up thoroughly. Thanks to Mike for the excellent explanations and details More

by KKMURALI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Colles
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September 09, 2021

Great service experience. Rick Kelstrom did his usual great job of providing a loaner car and keeping me updated on the progress of the work being done on my car. More

by KenM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom
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