Audi Hoffman Estates - Service Center

Rick is exceptional. Honestly this was amongst the best experiences I’ve have ever had dealing with a service advisor. Really good understanding of what I needed and great ideas from him on next steps. T experiences I’ve have ever had dealing with a service advisor. Really good understanding of what I needed and great ideas from him on next steps. Thanks More

The dealership was easy to work with and Rick told me what was up every step of the way. That was helpful as was the courtesy vehicle. I very much like the videos you send us from the service technic what was up every step of the way. That was helpful as was the courtesy vehicle. I very much like the videos you send us from the service technician. Dennis did a very good job explaining what was up with the car. My only area of disappointment is that we've owned this car since the 2011 and have exclusively brought it to Audio Hoffman Estates for service. We were never notified of the class action suit or any recall which would have covered our $5,000 estimated repair. Now we're past settlement date so we would have to pay for it. That is a disappointment from years past covering the issue we brought the car in for this time. Our service this time was excellent. More

Always a great experience. Rick confirmed the work order and patiently answered all of my questions. My Q5 is in perfect shape due to the service Audi Hoffman Estates provided over the last 7 years. and patiently answered all of my questions. My Q5 is in perfect shape due to the service Audi Hoffman Estates provided over the last 7 years. More

Was very well taken care of by Tim. He got me in and out quickly in the morning and again in the afternoon. Thank you quickly in the morning and again in the afternoon. Thank you More

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Great service - my car was ready at the time promised and was even washed and detailed. Thank you! The loaner car was easy to drive and nice too. was even washed and detailed. Thank you! The loaner car was easy to drive and nice too. More

The service was great as usual....thorough and explained everything that was done....timely done and resolved the issues going on. Cleaned the car up everything that was done....timely done and resolved the issues going on. Cleaned the car up More

I have been a customer of this dealership for over twelve years. I have never received anything but outstanding service. This service department and dealership can serve as a model on how things should be do years. I have never received anything but outstanding service. This service department and dealership can serve as a model on how things should be done. More

Over the July 4th weekend, I had a turbo issue with my 2014 A6. Mike put me in a loaner for the weekend, and had the warranty work complete after the holiday. Great service, thanks! 2014 A6. Mike put me in a loaner for the weekend, and had the warranty work complete after the holiday. Great service, thanks! More