Audi Hoffman Estates - Service Center

It is clear that Audi Hoffman Estates does not value loyalty. I have purchased four vehicles from AHE since 2016 (2 Q5s, an A6 and a Q7). The vehicle I had serviced was the 2016 Q5 as the water pump f loyalty. I have purchased four vehicles from AHE since 2016 (2 Q5s, an A6 and a Q7). The vehicle I had serviced was the 2016 Q5 as the water pump failed three months post warranty. I understand AHE owes me nothing but I hoped they would offer some discount as I have been a loyal customer and the vehicle had just come off warranty. All Audi service offered was an apology and the bill of $1350 for the repair. I had a similar issue with my BMW 7 series (AC unit fail), however, BMW service covered 90% of the repair. I will definitely purchase from BMW in the future. I appreciate the Audi brand and will purchase additional Audi vehicles in the future, just not from AHE. More

We were out of town on a road trip and needed some help with a problem with a tie and Rick Kelstrom promptly returned my call and helped us out. When we returned, I took the car in to be looked over and t with a problem with a tie and Rick Kelstrom promptly returned my call and helped us out. When we returned, I took the car in to be looked over and to check the tire. The work was done quickly and the service, and professionalism was great. More

Communication is excellent, great service.I wish the Communication is excellent, great service. I wish the dealership had pickup service with a rental car.when having a car serviced. we live a distance Communication is excellent, great service. I wish the dealership had pickup service with a rental car.when having a car serviced. we live a distance away. More

Painless entry, prompt attention, nice wait area, knowledgeable service writer, and overall good experience on pre-purchase inspection I requested. knowledgeable service writer, and overall good experience on pre-purchase inspection I requested. More

Quick and very helpful! Very pleasant staff member was Rick. Rick. More

Over scheduling equals poor service. Lost my confidence and trust. and trust. More

Brian was very professional; but, personal! You are very lucky to have him as a part of your team! He was very friendly and pleasant. lucky to have him as a part of your team! He was very friendly and pleasant. More

They made an appointment in a timely manner and were prompt in performing my service. prompt in performing my service. More

I had an oil change and a tire rotation, all went well More

Super efficient, friendly, and thoughtful! Would recommend for purchase or service! recommend for purchase or service! More