Audi Hoffman Estates - Service Center

Loved the service video of the work performed. My car was done when they told me. Blah blah blah blah blah blah blah blah blah 25 word min is too much!!!!!! done when they told me. Blah blah blah blah blah blah blah blah blah 25 word min is too much!!!!!! More

Fantastic diagonals and service. Brian is a great service representative and the techs are awesome and finding problems and fixing them. All my services have been great! representative and the techs are awesome and finding problems and fixing them. All my services have been great! More

Ricky was outstanding. Explained everything to me and delivered on his promise to get me out of there in enough time to make another appt! Excellent service all the way around! delivered on his promise to get me out of there in enough time to make another appt! Excellent service all the way around! More

Check in was fast and friendly done in 12 minutes. I checked in and used a curtsy car for the day. I was contacted before and after service done. Mechanic sent video after job completed. Very satisfi checked in and used a curtsy car for the day. I was contacted before and after service done. Mechanic sent video after job completed. Very satisfied. More

Great service ! Can’t say enough about Rick. First Class ! I wouldn’t buy from anyone but Audi Hoffman Estates in the Chicago area. I’ll be back ! ! I wouldn’t buy from anyone but Audi Hoffman Estates in the Chicago area. I’ll be back ! More

Called and left a message to set up appt and never called back. After service was performed, I left a message about one issue. Never got called back. back. After service was performed, I left a message about one issue. Never got called back. More

I had great experience while visiting the Hoffman Estates Audi dealer. It was easy to make my appointment for service. They were on time and finished my oil change in the amount of time they told me it woul Audi dealer. It was easy to make my appointment for service. They were on time and finished my oil change in the amount of time they told me it would take. More

Thank you for exceeding my expectations of customer service. The entire staff at Audi Hoffman Estates are wonderfully customer oriented, highly efficient and most importantly, kind. service. The entire staff at Audi Hoffman Estates are wonderfully customer oriented, highly efficient and most importantly, kind. More

I had an appointment scheduled for service that included a loaner car reservation. I received 3 separate confirmation emails and a phone call the day before confirming my date of service. When I arrived and a loaner car reservation. I received 3 separate confirmation emails and a phone call the day before confirming my date of service. When I arrived and the service advisor (I know his name but will leave it off this review) started checking me in he asked if I was staying or what I was doing while they performed the service. When I said I had a reservation for the loaner I was told no, your reservation is for next week. When I showed the person my emails, the call log on my phone and even identified by name the person who called to confirm, he could not have cared less and was actually aggravated that I was trying to get my work done...he "didn't want to be short on cars", his words not mine. I emailed the service supervisor but didn't hear back and when I called later I was told he was out with COVID and there was no supervisor currently which to me helped explain the lack of service I received that morning. The person I spoke to in the afternoon was Brian who was the first to actually apologize and confirmed I was good to go for the following week. I arrived the following week and Mike checked me in, got me the loaner and even offered coffee and water for the road. He also checked in with me twice throughout the day to keep me informed. The recovery by Brian and Mike and the actual work performed is the reason I even held the rating at 3 stars and why I would still recommend the dealership. More

Overall very service oriented. The projected time to complete the service was accurate. Every employee was very polite, professional and friendly. Just wish the price could be less. complete the service was accurate. Every employee was very polite, professional and friendly. Just wish the price could be less. More