Audi Hoffman Estates - Service Center

Did not wash car, did not fix two issues I had. One was a password issues the other was the radio. Called today to speak to service manager, left message a password issues the other was the radio. Called today to speak to service manager, left message More

Vehicle was in for first oil change and multi point inspection. Work was completed within 40 minutes and a detailed summary of the inspection results was provided. inspection. Work was completed within 40 minutes and a detailed summary of the inspection results was provided. More

Great service good communication everything was done they said would be done in a timely manner even did some recall work that I didn’t know about. I couldn’t couldn’t be happier and won’t hesitate to come b said would be done in a timely manner even did some recall work that I didn’t know about. I couldn’t couldn’t be happier and won’t hesitate to come back even if I live about 1 hr away. More

First time visiting the place for service. So far good experience, expect they do the car wash when I went to pick it up. THX experience, expect they do the car wash when I went to pick it up. THX More

As always, they take good care of their customers. I appreciate the loaner car service they provide and the care they take in servicing my vehicle. appreciate the loaner car service they provide and the care they take in servicing my vehicle. More

Good service, however I was told the car would be ready on Sept. 8 and was not advised it had slipped to the 9th. Had to call on the 9th for a status on the vehicle. Minor inconvenience and does not outwei on Sept. 8 and was not advised it had slipped to the 9th. Had to call on the 9th for a status on the vehicle. Minor inconvenience and does not outweigh the normally great customer service. More

Great service department and it is because of this and Service Consultant, Rick Kelstrom, when it is time to buy a new car, I will definitely consider an Audi from Audi of Hoffman Estates. Service Consultant, Rick Kelstrom, when it is time to buy a new car, I will definitely consider an Audi from Audi of Hoffman Estates. More

Terrible experience. This dealership simply does not care. Customer experience is FAR below other Audi dealerships and is immediately obvious from the moment you arrive. Do not recommend. care. Customer experience is FAR below other Audi dealerships and is immediately obvious from the moment you arrive. Do not recommend. More

First time visiting the place for service. So far good experience, expect they forgot to do the car wash when I went to pick it up. A nice person took care it of it while i waited. experience, expect they forgot to do the car wash when I went to pick it up. A nice person took care it of it while i waited. More

Very expensive all around, and not great customer service. Service employees are not friendly. When you have questions, you can’t speak with the mechanics. Customers get charged 20-30 dollars for Aud service. Service employees are not friendly. When you have questions, you can’t speak with the mechanics. Customers get charged 20-30 dollars for Audi to clean your car, when you can bring it elsewhere for 5 bucks. More