Audi Hoffman Estates - Service Center

The services was ok but the communication between me and the intake coordinator left something to be desired. I have already voiced my opinion with the service manager. When scheduling an oil change I was a the intake coordinator left something to be desired. I have already voiced my opinion with the service manager. When scheduling an oil change I was asked if I needed a loaner-I said yes and went off to meet my sister for lunch-2 hours later I called the dealership as I had not heard from them regarding my 1 1/2 hour service . He stated that I could pick up the car at 5pm or the next day! This was the first time I got a loaner and only then did he tell me my care would not be ready as it was given preference because I left the premises-after a rather heated discussion I returned to the dealership and expressed my dismay. He continued to talk while I was talking and when I reminded him that I was stating my case that he never told me ahead of time that leaving would take your car out of cue for the service. He began talking louder and at that point I reminded him that I was the customer. We have purchased two Audi’s and also our son purchased one as well. I was really taken off guard when I was treated so rudely. The service on the car was fine More

Always a good experience. Rick Kelstrom always takes good care if me. He is professional and always gives me great advice. I appreciate that he tells me to wait on certain things that will need repair. care if me. He is professional and always gives me great advice. I appreciate that he tells me to wait on certain things that will need repair. More

Service is ALWAYS great. I love Audi’s one of the reasons I keep buying from Schaumburg Audi is because of of the great service department. I keep buying from Schaumburg Audi is because of of the great service department. More

Great service, great staff, great experience. I will absolutely be bring my Audi back for service in the future. Thank you for making this an enjoyable experience. absolutely be bring my Audi back for service in the future. Thank you for making this an enjoyable experience. More

Waited over a week for parts to come in, before I could drop off my car. Was given the smallest sedan loaner while dropping off my full size SUV. Then took over a week and a half "for the right parts to drop off my car. Was given the smallest sedan loaner while dropping off my full size SUV. Then took over a week and a half "for the right parts to come in" and get worked on.. Terrible!! More

The Best! I have been a customer for many years. They are always there for me with great service, great information on what’s going on with my cars, great recom I have been a customer for many years. They are always there for me with great service, great information on what’s going on with my cars, great recommendations on repairs. Fantastic service people! More

I have always received consist service, which is provided by Audi Hoffman Estates. The service coordinator, Ted McConnell, is exceptional. Ted is quite dependable, fair, reliable, and responsive. by Audi Hoffman Estates. The service coordinator, Ted McConnell, is exceptional. Ted is quite dependable, fair, reliable, and responsive. More

Bought car used and brought it in for oil change and inspection. Was done as promised. The nice thing was Rick answered some questions I had about my "new" car inspection. Was done as promised. The nice thing was Rick answered some questions I had about my "new" car More

They did a wonderful job and were very accommodating. I have nothing else to add. X x x x x x x x x x . have nothing else to add. X x x x x x x x x x . More

Very expensive for service. Didn't explain prices per service. Thought tire rotation was part of oil change not an extra. Won't trust recommendations in the future. service. Thought tire rotation was part of oil change not an extra. Won't trust recommendations in the future. More