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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,824 Reviews
Call Service Center (847) 843-9900

3,824 Reviews of Audi Hoffman Estates - Service Center

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May 03, 2025

Standard Oil Change annual service and they knew I was waiting and I was there for two hours with a scheduled appt More

by MDCRONAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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May 03, 2025 -

Audi Hoffman Estates responded

Thank you for taking the time to share your review, and we apologize for the long wait. We sincerely value your business and hope you will give us another opportunity to serve you!

May 02, 2025

Tim is very knowledgeable about Audi's, he is most helpful and explains everything in great detail! Tim is a true asset to this dealership! More

by TRICIA11
Recommend Dealer
Yes
Employees Worked With
Tim M.
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May 02, 2025 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

May 01, 2025

They were courteous and responsive. They kept me updated on the progress of the repair. More

by Hal
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Report | Print
May 01, 2025 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 30, 2025

I did annual routine oil change and tire rotation. No big issues with my car and I am satisfied with the service. More

by WNG4
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2025 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

April 29, 2025

Very helpful made my choice for having my vehicle serviced easy. They answered all my questions. I felt very comfortable and confident they could get the job done and in a timely manner. Thank you! More

by JOERLELENIEWSKI
Recommend Dealer
Yes
Report | Print
Apr 29, 2025 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 29, 2025

Painless other than the cost! Tim was great to work with. Painless other than the cost! Tim was great to work with. Workmanship was top notch. More

by Michaelrogers2
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Apr 29, 2025 -

Audi Hoffman Estates responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

April 26, 2025

The parts guy is very rude. Any slight inconvenience will have him throwing papers and making comments. Will try to blame you for a mistake he made. More

by Kevinmucha123
Recommend Dealer
No
Employees Worked With
The Parts guy
Report | Print
Apr 30, 2025 -

Audi Hoffman Estates responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Kevin, and hopefully, we can get to the bottom of this.

April 26, 2025

My experience this time was excellent. A home run for Audi of Hoffman. Brian was spot on and never missed a step. More

by liesenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian my service manager
Report | Print
Apr 26, 2025 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

April 26, 2025

The parts guy is very rude. Any slight inconvenience will have him throwing papers and making comments. Will try to blame you for a mistake he made. More

by Nickbaker8880@gmail.com
Recommend Dealer
No
Employees Worked With
Parts guy
Report | Print
Apr 29, 2025 -

Audi Hoffman Estates responded

Nick, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

April 24, 2025

The people are courteous, respectful and capable. They make sure that your needs are met. More

by MEYERI00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga and Anthony Bichanan
Report | Print
Apr 24, 2025 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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