Audi Hoffman Estates - Service Center

Always happy with care received here. Employees are personable and caring. Dealership is clean and modern Employees are personable and caring. Dealership is clean and modern More

I had an appointment for routine maintenance. I had to wait 20 minutes to check in. When it was time to pickup, another wait- but this was only 10 minutes. There was no amount due - just a signa I had to wait 20 minutes to check in. When it was time to pickup, another wait- but this was only 10 minutes. There was no amount due - just a signature. I have driven Mercedes and Lexus cars and purchased the scheduled maintenance package. Audi is by far the worst service experience and something I will seriously consider before choosing my next car. More

Had a flat tire they replaced the tire under warranty. They told me 45 minutes to change one tire it ended up taking almost 2 hours a little long to replace one tire I thought. They told me 45 minutes to change one tire it ended up taking almost 2 hours a little long to replace one tire I thought. More

I received prompt service with an explanation of work done and status of my car. done and status of my car. More

I was able to get a loaner on time for my appointment and everything went smoothly upon completion of my service it was a simple process. and everything went smoothly upon completion of my service it was a simple process. More

My vehicle was in for 75k check up and I was explained in detail what that would entail. I received a video message from my technician who explained what he saw from multi point inspection detail what that would entail. I received a video message from my technician who explained what he saw from multi point inspection More

All staff were very competent, knowledgeable and great communication. I felt confident in the work and explanations. Thank you. communication. I felt confident in the work and explanations. Thank you. More

Tim was my service advisor. Car was under warranty. Everything went smooth and professional clean. And comfortable waiting area. Car was under warranty. Everything went smooth and professional clean. And comfortable waiting area. More

The work I had done was done quickly. It was done in a very timely manner and the video you provide is very helpful. All the issues were pointed out to me. The car was washed and returned It was done in a very timely manner and the video you provide is very helpful. All the issues were pointed out to me. The car was washed and returned to me. Wonderful service More

Excellent customer service and care! Back on the road quickly. We had a break down on our 2016 Audi A3 Quattro. They did diagnostics and found the spark plugs were bad. Thank you for get Back on the road quickly. We had a break down on our 2016 Audi A3 Quattro. They did diagnostics and found the spark plugs were bad. Thank you for getting us going again in short order. More