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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,873 Reviews
Call Service Center (847) 843-9900

3,873 Reviews of Audi Hoffman Estates - Service Center

Sort by
July 05, 2025

Great, Jim explained the recall and what they did! No No no no no no More

by FOBRIEN14
Recommend Dealer
Yes
Employees Worked With
Jim
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Jul 05, 2025 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

July 05, 2025

First time at this dealership. Everyone was EXTREMELY friendly & approachable & communication with me was excellent. The only thing I was disappointed with was that my car wasn’t v More

by Tami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Jul 06, 2025 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

July 03, 2025

Arlen was very polite, informative and easy to work with The dealership was very helpful, staff were very communicative and polite More

by Duckinout
Recommend Dealer
Yes
Employees Worked With
Arlen
Report | Print
Jul 03, 2025 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

July 02, 2025

2 hours for an oil change. Service staff very inattentive. Thankfully I only bring my car in once a year More

by CRAZEDHEAD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service staff
Report | Print
Jul 05, 2025 -

Audi Hoffman Estates responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address any concerns you may have? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 02, 2025

Excellent and friendly service. Work done promptly as promised. Very good experience overall. Thank you. More

by DHHEND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in service
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Jul 02, 2025 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

July 01, 2025

Arlen was great to work with. Very polite and respectful. Kept me informed. The car was clean when I received it. I like the video of my car. Well done More

by Rfelici
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arlen
Report | Print
Jul 01, 2025 -

Audi Hoffman Estates responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

July 01, 2025

Tim was a fantastic coordinator and listener! He understood the issue and the technician provided a thorough video outlining the resolution and steps taken to address the issue. Updates were pr More

by Andy Reynolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in Service
Report | Print
Jul 01, 2025 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 27, 2025

Once again I received great service while working with Arlen Brodeur to get a headlight replaced More

by kkinchgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arlen Brodeur
Report | Print
Jun 27, 2025 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 26, 2025

Great customer service, always keeps us informed Friendly and professional, and they get the job done More

by Sue L
Recommend Dealer
Yes
Employees Worked With
Tim & Andy
Report | Print
Jun 26, 2025 -

Audi Hoffman Estates responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 24, 2025

Professional Service. Clean facility. Short wait time. Friendly staff. I will come again for future services. More

by LUKEKIM426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony B
Report | Print
Jun 24, 2025 -

Audi Hoffman Estates responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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