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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,813 Reviews
Call Service Center (847) 843-9900

3,813 Reviews of Audi Hoffman Estates - Service Center

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April 20, 2025

Tim explained the service process very clearly and I knew what to expect and the total cost of the service performed. More

by jhall986s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
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Apr 20, 2025 -

Audi Hoffman Estates responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 19, 2025

Quickly evaluated my issue, provided a quote and completed service. Have always received professional service and service I trust at HE Audi. More

by Audi John
Recommend Dealer
Yes
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Apr 19, 2025 -

Audi Hoffman Estates responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

April 19, 2025

Quickly evaluated my issue, provided a quote and completed service. Have always received professional service that I trust at HE Audi. More

by Audi John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Report | Print
Apr 19, 2025 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

April 17, 2025

Tim was very good. Service was good. However the price for service is ridiculously high. More

by tomac9194
Recommend Dealer
Yes
Employees Worked With
Tim
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Apr 18, 2025 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 16, 2025

Great customer service Nice and calm environment. Great customer service. Reasonable prices In great staffing More

by cameonjackson
Recommend Dealer
Yes
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Apr 16, 2025 -

Audi Hoffman Estates responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 16, 2025

Efficient update and care of my vehicle. Even provided a loaner so I didn’t have to wait. More

by staciejackson
Recommend Dealer
Yes
Employees Worked With
Service Assistant
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Apr 16, 2025 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

April 15, 2025

My biggest down fall in coming to this service center was the lack of communication. More

by tmilan17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arlen brodeur 1 star
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Apr 18, 2025 -

Audi Hoffman Estates responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

April 15, 2025

I brought my car in for its first big service and the experience was smooth from start to finish. The staff was friendly, check-in was quick, and they walked me through what the service would include. Th More

by ICHIGO_003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

April 14, 2025

One of the most hassle free service visits I’ve ever had. Nice comfortable waiting area. More

by toferath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I didn’t get a name.
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Apr 14, 2025 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

April 13, 2025

Service for my 2019 S5 Cab went well advisor was pleasant and car came back nice and clean only issue was i had to ask for the inspection report More

by redtr4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dont remember name
Report | Print
Apr 13, 2025 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

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