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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,857 Reviews

3,857 Reviews of Audi Hoffman Estates - Service Center

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May 01, 2020

I got my car in and out very quickly for the service it needed. Staff were polite and socially distant during this time of coronavirus. More

by Jason M
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom
April 28, 2020

Pleasure as always keep up the great work. The facility is top notch and the customer service is top notch. Bring back apr tunes please More

by Joe A
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Kelstrom
April 27, 2020

Did not seem friendly. Did not even say hi when we Did not seem friendly. Did not even say hi when we walked in to pick up the car. You guys need to work on customer service. More

by Dscott
Recommend Dealer
No
Employees Worked With
Rick Kelstrom
April 23, 2020

Thermostat replacement Always get my SQ5 in right away. Service writer on top of repair with updates. Quick diagnosis by service Technician. Repair needed parts and was give More

by VINROSE92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Kelstrom
April 21, 2020

Super Service Stopped in to see if I could get a copy of my original window sticker. They printed one out in a few minutes, at no cost. What a great experience! More

by SFKARP01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom
April 20, 2020

Always good service. Fast and reliable making the process easy and effortless. I’ll bring my Audi’s here for as long as I can. More

by Wookie
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom
April 20, 2020

Great place to buy a vehicle and a fantastic place for service. Video updates and continuous updates throughout the service makes the process easy. Thank you. More

by Robbie Farraj
Recommend Dealer
Yes
Employees Worked With
Dean Turner, Ted McConnell, Rick Kelstrom, Mike Torelli, Mike Colles
April 16, 2020

Service was excellent and timely. I had no issues despite limited staffing due to COVID19. They were able to service my car immediately and tell me what was wrong. More

by Oliver
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom
April 16, 2020

Rick Kelstrom and Mark in the shop took care of a difficult problem with the wheel lug bolts. Kept me informed and resolved the problem while I waited. More

by KAJERIC
Recommend Dealer
Yes
Employees Worked With
Technician Mark, Rick Kelstrom
April 14, 2020

I been going here for over 6 mounths now, only could say good things about the place. Also Rick the service advisor was very helpful 10/10 More

by RAFAEL
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom, Mike Torelli
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