Audi Hoffman Estates - Service Center

Quick, thorough service department. The service department is always quick and as accommodating as they can be in any given situation. You can always count on a smile and a friendly fac The service department is always quick and as accommodating as they can be in any given situation. You can always count on a smile and a friendly face. More

Brake noises All the members of the staff were very helpful and professional. They called me when my car was done and I had a loaner that they gave me that was ver All the members of the staff were very helpful and professional. They called me when my car was done and I had a loaner that they gave me that was very nice. I would recommend this dealer to anyone. Thank you More

Great service Rick and Ted provided great service as usual. The service staff is always helpful and works around my difficult schedule. It’s always a pleasure Rick and Ted provided great service as usual. The service staff is always helpful and works around my difficult schedule. It’s always a pleasure working with them. More

2 hour oil change??? I had an appointment for an oil change. When I made the appointment I was asked if I wanted a courtesy car. I asked how long she thought it would take I had an appointment for an oil change. When I made the appointment I was asked if I wanted a courtesy car. I asked how long she thought it would take. I was told no longer than an hour, which sounded about right. I declined the car feeling I could wait an hour or so. I waited and waited for my car to be finished. (It ways taken back right away) A man came in after me, had his oil changed and was out of there in 45 mins. So finally after 2 hours passed I went and asked where my car was. I was told that the paper work had already been brought up so probably being washed but he would go check. I continued to wait another 20-30 minutes before he drove my car up to the side of the building. Had I known I was going to spend my entire morning there, I guess I should have gotten the courtesy car after all! More

We went to pick up the TT from the service department. But they cannot find the keys! So we get to keep the loaner for the weekend. No manager came to speak to us. The porter told us to call the service r But they cannot find the keys! So we get to keep the loaner for the weekend. No manager came to speak to us. The porter told us to call the service rep on Monday. Totally unacceptable customer service! More

Every time a five star. I did not buy my Q7 back in December 2016 because the dealership was not able to get me the vehicle and pricing I was looking for......however, I have I did not buy my Q7 back in December 2016 because the dealership was not able to get me the vehicle and pricing I was looking for......however, I have had my ride serviced there since the beginning, and I have to say, always a five star service. Rick is especially helpful in explaining what is being done and the options available rather than just writing up the ticket! Knowledgable and pleasant is the culture here with all service advisors, so kudos to the manager of that department! thank you for exceeding expectations! More

Amazing service thank you My service advisor Michael was amazing. He always takes care of me and does a great job. Thank you for your help. He is Great at what he does and very My service advisor Michael was amazing. He always takes care of me and does a great job. Thank you for your help. He is Great at what he does and very informative. More

Amazing Service Came in for an air bag recall and was not sure what to expect. The service and professionalism was well above the standard. We have an old Audi and I Came in for an air bag recall and was not sure what to expect. The service and professionalism was well above the standard. We have an old Audi and I feel I was treated as I had a brand new car that they were servicing. Rick was great! I was given a brand new loaner Audi. Nicest car! Thank you, Cheryl More

75,000 Mile Checkup I scheduled a 75k mike checkup with a couple notable specific fixes needed. The service center discovered I had a broken sway bar, and a new one was o I scheduled a 75k mike checkup with a couple notable specific fixes needed. The service center discovered I had a broken sway bar, and a new one was ordered and installed within the week. More

Recall Service Great service as usual. Got me in quickly and done fast. No issue after. Friendly staff and always. Additional help was provided at the moments reques Great service as usual. Got me in quickly and done fast. No issue after. Friendly staff and always. Additional help was provided at the moments request and was done effectively. More