Audi Hoffman Estates - Service Center

Quick and friendly Great service!!! They kept me in informed through whole process. I got a call each day with an update. I did not have to wait at all when I picked u Great service!!! They kept me in informed through whole process. I got a call each day with an update. I did not have to wait at all when I picked up my car. More

Was never notified My car was towed in was not looked at for over a day and when it was ready I was not notified I spoke to several people at different times of day an My car was towed in was not looked at for over a day and when it was ready I was not notified I spoke to several people at different times of day and they were all friendly but I think my car could have been expedite sooner than it was More

Review The service specialist was very professional. I was in and out in less than an hour, I was able to work while I waited, and my car was clean when serv The service specialist was very professional. I was in and out in less than an hour, I was able to work while I waited, and my car was clean when service was done. I was very pleased. More

QUICK AND EASY JUST IN FOR ROUTINE MAINTENANCE AND OIL CHANGE ..QUICK AND EASY NICE JOB WITH APPT REMINDERS AND SCHEDULING. WAITING AREA WAS NICE AND PEOPLE FRIEN JUST IN FOR ROUTINE MAINTENANCE AND OIL CHANGE ..QUICK AND EASY NICE JOB WITH APPT REMINDERS AND SCHEDULING. WAITING AREA WAS NICE AND PEOPLE FRIENDLY More

Service As always was treated professionally, pleasant experience. Service performed as promised in timely manner. Dean Turner has always been very helpful a As always was treated professionally, pleasant experience. Service performed as promised in timely manner. Dean Turner has always been very helpful and prompt. No wonder I keep going back to him for new car. This is my fourth purchase from him. More

Brakes Took car in because I thought brakes were bad. They got it in and they were professional and quick. No sales tactics to up sell. Great experience Took car in because I thought brakes were bad. They got it in and they were professional and quick. No sales tactics to up sell. Great experience More

Car handles like new again The service technicians are always very helpful. My car had a front end vibration coming from the engine compartment. Gone! It feels like it did the d The service technicians are always very helpful. My car had a front end vibration coming from the engine compartment. Gone! It feels like it did the day I took it off the lot.... over 100,000 miles later. More

Extremely disappointed I bought a 2019 Q8 from Valentina 3 weeks ago. Had I known how poor the experience was going to be, I never would have purchased this vehicle from he I bought a 2019 Q8 from Valentina 3 weeks ago. Had I known how poor the experience was going to be, I never would have purchased this vehicle from her or this dealership. I brought the Q8 in today for a car wash. No idea which door to come through or what the process was. I sent a text to Valentina 3 hours before coming in asking if I could take her up on the offer after I had the car for a few weeks, they’d help me with features I still needed help with. No response from Valentina. I came in and told she would help when she was free. Then a service person said maybe someone else could help because I’d been waiting almost 45 minutes. When she finally freed up, she said she was still busy. I asked could someone else help and she said no. For spending almost $85k, this is the absolute worst service imaginable. Not to mention the vehicle at delivery didn’t have washer fluid (warning light came on as I drove out of dealership), they forgot to put the front license plate on new vehicle from the trade in, date was wrong on dash, no response when I texted her there were some items that needed attention. More

High Tech:Lo Touch I have driven an Audi and serviced it for 10+ years. Now I have replaced that car with another A4 from your dealership. So I can compare experience fr I have driven an Audi and serviced it for 10+ years. Now I have replaced that car with another A4 from your dealership. So I can compare experience from each. I believe your service bays are probably very efficient. There certainly was a high volume of cars and customers on hand. But your service personnel were not particularly warm/friendly. This was disappointing since I had a very positive impression of Valentina and her handling of the sales experience. More

Engine light Helpful and accommodating . Went in for check engine and fixEd it quickly and gave me a loaner to use, very nice and thorough. Thank you Helpful and accommodating . Went in for check engine and fixEd it quickly and gave me a loaner to use, very nice and thorough. Thank you More