Audi Hoffman Estates - Service Center

Excellent service Rick was my service person and has been many times, he is very professional. He is always very helpful with questions I may have. Enjoy working with Rick was my service person and has been many times, he is very professional. He is always very helpful with questions I may have. Enjoy working with this dealership. More

Friendly people nice atmosphere I like it there Always when I go there they treat me like number one and they treat every customer the same way so wherever you go there you will feel like home I re Always when I go there they treat me like number one and they treat every customer the same way so wherever you go there you will feel like home I recommend this place . More

Platinum Service Rick is my service person, anytime I have a question or service issue, he has always taken care of both my Audi's, he is very professional, Rick is my service person, anytime I have a question or service issue, he has always taken care of both my Audi's, he is very professional, More

My experience with Audi was excellent. The staff here is very professional and they do a great job on my vehicle. I am always very please when i come in to visit. Thanks The staff here is very professional and they do a great job on my vehicle. I am always very please when i come in to visit. Thanks More

Friendly, but a lack of communication and getting the job do There is a long wait to get a loaner. My service wasn't completed in a timely fashion. The diagnostic time was two hours and my issue isn't resolved. There is a long wait to get a loaner. My service wasn't completed in a timely fashion. The diagnostic time was two hours and my issue isn't resolved. Also, the dealer put on it's own license plate cover and now the screws will not come out of the plate. More

Very Professional Ted told me it would take approximately 2 hours and it was done in 2 hours. The text message and video review from the mechanic is a great feature. Ted told me it would take approximately 2 hours and it was done in 2 hours. The text message and video review from the mechanic is a great feature. More

Good prompt & timely service. Nice job of getting getting the service done on-time.... Little confusion on getting the date moved up....so I needed to follow-up to make certain it Nice job of getting getting the service done on-time.... Little confusion on getting the date moved up....so I needed to follow-up to make certain it had been accomplished. The day of service went well...the loaner car was there and all went well. Disappointing that it took more than 2 months to order weather stripping that needed to be replaced- would have thought Audi could do better. More

Great customer service Audi of Hoffman Estates always provides excellent customer service whenever I take my car in for routine maintenance. They fully explain what work wi Audi of Hoffman Estates always provides excellent customer service whenever I take my car in for routine maintenance. They fully explain what work will be done and have my car ready when they say they will. I like the videos from the mechanics explaining what the condition of the car. More

First Service My first service appointment which included a recall. I was impressed with the video and complete outline of the status of my car. It makes a female My first service appointment which included a recall. I was impressed with the video and complete outline of the status of my car. It makes a female feel more secure knowing the status. The car wash is always a plus! More

Total fiasco Requested replacement of front brake pads, but after 2 hour wait, got only evaluation of vehicle, which told me nothing I didn’t already know ... no w Requested replacement of front brake pads, but after 2 hour wait, got only evaluation of vehicle, which told me nothing I didn’t already know ... no work of any kind was done. Going to independent shop for brake work. More