Audi Hoffman Estates - Service Center

Accommodating Service dept was very busy when I walked in, but no one acknowledged I was there. This was the first time I had to service my Audi and was not familia Service dept was very busy when I walked in, but no one acknowledged I was there. This was the first time I had to service my Audi and was not familiar with the process. Once a service guy was available, he was very polite and apologetic. I had made an appointment over the phone, but it was not in the system when he checked. He took all my information and got me in the system quickly and was able to explain the process. More

excellent service super fast delivery of my car. The staff is very friendly, Rick is the best. He knew about my cars problem with the radio immediately. It was a relief to be on professional hands. The staff is very friendly, Rick is the best. He knew about my cars problem with the radio immediately. It was a relief to be on professional hands. Thank you. More

Excellent service I love the tech giving a review of his findings. I always feel informed, the service dept Mike is great and knows my first name. I really appreciate I love the tech giving a review of his findings. I always feel informed, the service dept Mike is great and knows my first name. I really appreciate the Audi service dept and trust them with my two Audi's. More

Waiting I’mi sat looking out my car for 20 minutes before getting up to find it was done but the service writer was trying to do too many things at a time in I’mi sat looking out my car for 20 minutes before getting up to find it was done but the service writer was trying to do too many things at a time in his words More

AUDI A8L Rick is the best. Enough said! It is always a pleasure to know Rick will make sure everything gets done and is done right. If there is an issue Rick is the best. Enough said! It is always a pleasure to know Rick will make sure everything gets done and is done right. If there is an issue, I know it will get taken care of, no questions asked. More

Great Service Center They take really good care of your car while it is there, and Rick is an awesome service manager - answered all my questions, got me in and out quickl They take really good care of your car while it is there, and Rick is an awesome service manager - answered all my questions, got me in and out quickly. Very professional knowledgeable crew there! More

Quick! Brought my Audi in for routine service and the staff was friendly, no issues with my vehicle, and I was done in about an hour (even though they mentio Brought my Audi in for routine service and the staff was friendly, no issues with my vehicle, and I was done in about an hour (even though they mentioned it could take up to 2 hours). More

Happy Customer When I scheduled for the service appointment, I asked for a loaner car since dropping and picking me will not work . They informed me wait till 16th. When I scheduled for the service appointment, I asked for a loaner car since dropping and picking me will not work . They informed me wait till 16th. I took my car on 16th. Got the car, got a video in an hour with details. Asked to check few things on top of the maintenance and all done on time. They had to order one part , informed me and get it done next day morning. More

SEAMLESS. It seems I'm always in a hurry, and that fits with your team.I called, made an appointment, came in , got a loaner, got out. Got a text, came back, re It seems I'm always in a hurry, and that fits with your team.I called, made an appointment, came in , got a loaner, got out. Got a text, came back, returned loaner, paid and got out. No down time for me. Seamless , just the way I like it. Ted new who I was before I even got out of my car ,That's service at its best, More

AC blowing hot air...fast fix!! I'm still under warranty, but dropped off car for a busted air conditioner at 8:30am. By 11:30am I received a text with a video explaining what they r I'm still under warranty, but dropped off car for a busted air conditioner at 8:30am. By 11:30am I received a text with a video explaining what they replaced and that the car was back to perfect health. Only negative was no loaners available, but I did know that before making the appointment and made it regardless. More