Audi Hoffman Estates - Service Center

They need to text or call when they said they will. This was a regular oil change & brake fluid flush. We made appointment 6 weeks ahead. They said they will text by 4 pm when the car is ready. No one d This was a regular oil change & brake fluid flush. We made appointment 6 weeks ahead. They said they will text by 4 pm when the car is ready. No one did and after we called they said it will not be ready until Saturday and this was Friday. Then they told us Saturday it will not be ready until Tuesday as that is when the technician assigned to it will be back. What was the point of getting an appointment so far in advance? More

Looking back on visit Everyone always helpful !! Ted McConnell OUTSTANDING !! Have never visited this facility without being greeted in a friendly manner. They (ever Everyone always helpful !! Ted McConnell OUTSTANDING !! Have never visited this facility without being greeted in a friendly manner. They (everyone) seems glad to have you show up & the work is done in the quoted time estimated!! More

Love Audi Service Dept We always get excellent service at Audi Hoffman Estates. We’ve been very happy customers for many years and plan to be customers for many years into t We always get excellent service at Audi Hoffman Estates. We’ve been very happy customers for many years and plan to be customers for many years into the future. More

Excellent service Great employees. Wonderful service. Highly recommend. Very easy to make apt thank you for the courtesy car. Very clean waiting area thank you for wash Great employees. Wonderful service. Highly recommend. Very easy to make apt thank you for the courtesy car. Very clean waiting area thank you for washing car More

Great experience The process at Audi Hoffman estates is very efficient. I had my tire replaced and my car was ready before I was done taking in the amazing Audi experi The process at Audi Hoffman estates is very efficient. I had my tire replaced and my car was ready before I was done taking in the amazing Audi experience they offer! Thanks Mike and Rich! More

Left very satisfied Scheduling appointment excellent Rental car excellent Service representative: Ted McConnell 5?? Service: No video sent Problem not solved, retur Scheduling appointment excellent Rental car excellent Service representative: Ted McConnell 5?? Service: No video sent Problem not solved, returned car Problem solved Excellent service 2nd time around: Tim Machonga 10 ?? More

Great service Excellent Customer Service. Love the short movie with explanation what needs to be done , what problem client come with and recommendation what needs Excellent Customer Service. Love the short movie with explanation what needs to be done , what problem client come with and recommendation what needs to be done. More

Service Center Rick Kelstrom of the service team was extremely responsive to the limited amount I had available due to my schedule. His promptness helped to make my Rick Kelstrom of the service team was extremely responsive to the limited amount I had available due to my schedule. His promptness helped to make my day stay on schedule. Thank you. More

Audi is always a step above the rest! I brought my car into Audi for a complete detailing Both inside and outside . I do this every spring and sometimes inthe fall I feel like I’m driv I brought my car into Audi for a complete detailing Both inside and outside . I do this every spring and sometimes inthe fall I feel like I’m driving a brand new car when I leave. There is nothing like driving a car that spotless and smelling like new leather. I’m not sure how they do it But it sure keeps me coming back ! Thank you Audi More

Very pleasant experience The team did a great job serving my car! Mike was great to deal with. I really appreciate the video updates during servicing my car. I would highly r The team did a great job serving my car! Mike was great to deal with. I really appreciate the video updates during servicing my car. I would highly recommend. More