Audi Hoffman Estates - Service Center

Great Customer Service Really appreciate the video updates during the servicing of my car. Great staff and very friendly. Vehicle was finished on time and communications Really appreciate the video updates during the servicing of my car. Great staff and very friendly. Vehicle was finished on time and communications from the dealer was timely. More

Service Team is Awesome The service team’s response was outstanding. Rick Kelstrom is fantastic in his response and professionalism. Service was completed quick and faster The service team’s response was outstanding. Rick Kelstrom is fantastic in his response and professionalism. Service was completed quick and faster than promised. I would definitely recommend this service department and dealership to others. More

Shouldn’t they know how much oil goes in their cars???? Had the oil changed on my Q5. By the time the oil registered in the MMI I was just about home. Oil only showed 2/3 full. Shouldn’t I get the full amou Had the oil changed on my Q5. By the time the oil registered in the MMI I was just about home. Oil only showed 2/3 full. Shouldn’t I get the full amount of oil for $109??? I would expect this from a quick lube type place, not from the dealer. When I called the dealership, they said they were “really sorry” about that, and that I could come back and they would top it off for me. Living 40 miles from the dealership, it would be cheaper (and less time consuming) to get a quart and top it off myself. I also offered a solution of them calling the Audi dealership near me to let them know I needed oil, but they wouldn’t. I was told I could just bring it there and they would just top it off— he was sure of it—no need to call. I wasn’t going to another dealership to get oil put in my car, knowing I would probably get charged for it without them calling ahead—again, should I have to pay more when I already paid them $109?? I’ve left negative feedback on their Facebook page and on the dealer review about this, and have yet to be contacted. Obviously they don’t care about customer satisfaction. Won’t be taking my car here again. More

Bad people to deal w They are very bad people try to rip you off every chance they get. I have been dealing with them for a long long time. Bunch of crooks service advisor They are very bad people try to rip you off every chance they get. I have been dealing with them for a long long time. Bunch of crooks service advisor they pretend that they your best interest at heart, very devious out fit. In future I will not recommend any one to business with them. More

Routine Service The service at Hoffman Estates Audi is always excellent. The work done on my car is always top quality and I never have to worry about the work that The service at Hoffman Estates Audi is always excellent. The work done on my car is always top quality and I never have to worry about the work that was done on my car. Ted is always courteous and goes above and beyond to keep me informed on the status of my car. More

oil change tire rotation Mike Colles was a very professional and informative Service Consultant which made my appointment worthwhile as a first time Audi owner! Overall great Mike Colles was a very professional and informative Service Consultant which made my appointment worthwhile as a first time Audi owner! Overall great service department More

Ted is the most attentive service agent I have had nothing but the best experience with Audi Hoffman, service is impeccable. I would recommend this dealership to anyone. Good stuff right her I have had nothing but the best experience with Audi Hoffman, service is impeccable. I would recommend this dealership to anyone. Good stuff right here. More

10k tune up and detail cleaning Was greeted by a friendly service worker when I pulled in. Took just a few minutes to check in and a loaner car was ready for me. Was greeted by a friendly service worker when I pulled in. Took just a few minutes to check in and a loaner car was ready for me. More

Friendly, reasonably prompt With AudiCare, I should not need to pay for tire rotation if such is recommended, and the rotation was recommended - reflects poorly on Audi. I needed With AudiCare, I should not need to pay for tire rotation if such is recommended, and the rotation was recommended - reflects poorly on Audi. I needed to wait about 15 minutes longer than forecast and no loaners were available, but everyone was pleasant. More

Brake service and inspection I was able to get my A6 in without delay and I thought my service rep (Ted) did a great job communicating and accommodating my situation. I liked the I was able to get my A6 in without delay and I thought my service rep (Ted) did a great job communicating and accommodating my situation. I liked the video the technician sent me explaining what work was needed, he also did a great job. This was the first time i brought my vehicle here for service. Previously all my service was being done by another dealership until i caught them pressuring me to perform repairs that weren't necessary. I will be back to Audi Hoffman estates for my future service.....thanks More