Audi Hoffman Estates - Service Center

Understood and corrected the problem I had issues with my rear wiper and the AC making too much noise (blower had gone off balance). Took it in and both were replaced under and hour. Quic I had issues with my rear wiper and the AC making too much noise (blower had gone off balance). Took it in and both were replaced under and hour. Quick and easy. More

Great Service Everyone in the service Dept was friendly and attentive. Mike T was my service coordinator and he was very efficient. He got me through the paperwork Everyone in the service Dept was friendly and attentive. Mike T was my service coordinator and he was very efficient. He got me through the paperwork quickly and had the loaner ready to go. My car was done in a timely manner and was clean upon my departure. Great service. Thank you More

Recall service Service representative, Mike, was very kind, helpful, and understanding. He kept me posted as to the wait time and progress of my visit. Love the p Service representative, Mike, was very kind, helpful, and understanding. He kept me posted as to the wait time and progress of my visit. Love the personal touch of being greeted when I arrive too. Very timely, and professional. The video is a cool idea as well. More

Great service Whenever you come in, ask for Rick or Scott in service. Great guys who will take care of you and make sure you get everything that you need done. To a Whenever you come in, ask for Rick or Scott in service. Great guys who will take care of you and make sure you get everything that you need done. To all Audi owners, this should be the only Audi dealership where you get your service done. More

Hood latch fix The guys faced the major challenge of needing to open the hood on my 2007 S8 after the cable to operate the latches broke. I needed the car back withi The guys faced the major challenge of needing to open the hood on my 2007 S8 after the cable to operate the latches broke. I needed the car back within a day to keep onto my 1,000 mile journey. They worked relentlessly to get the hood open and salvaged parts from another car to get me back on the road in time. Thanks for the above and beyond work More

Tire Replacement I had a tire blowout on the highway (debris on the road). I had to have the car towed to the dealership. The team there got the repair done while I had a tire blowout on the highway (debris on the road). I had to have the car towed to the dealership. The team there got the repair done while I was at work and even sent me a video of the finished work. Great job! More

Great Service As usual Rick and Mikedid a fantastic job taking car of myself and my awesome A7. They always go out of there way to explain any issues and take care As usual Rick and Mikedid a fantastic job taking car of myself and my awesome A7. They always go out of there way to explain any issues and take care of them promptly More

Came in for an Oil Change, Left with a Cookie and a Smile! Time for an oil change and then some, so I call my boy Rick and he set up the Appointment for me. and since he knows I'm a man that always on the mov Time for an oil change and then some, so I call my boy Rick and he set up the Appointment for me. and since he knows I'm a man that always on the move, so he set me up a gorgeous loaner for time being. Although I love spending time in that awesome waiting area, that day was a busy day, so i made a cappuccino to go, on that incredible coffee machine and was off to conduct my business. Sometime hours later, I received a text that put a smile on my face letting me know my car was ready for pick up. As soon as I finished my appointments, I headed back to the Service Center, just above the speed limit to see what this loaner could do! Dropped off my loaner, went in, paid my tab, fist bumped my boy Rick, grabbed a Cookie and headed out the door to my Freshly washed car with a sleek, lustrous coat of extra virgin olive oil on my tires. I looked good pulling out of there. Real good. Always a smooth and easy visit. Thank you Rick & Audi Hoffman Estates! More

Service I came in to have my Audi Q5 checked out. Had a recall that was taken care of and a vibration/rattling sound. Car was washed and ready in the time fra I came in to have my Audi Q5 checked out. Had a recall that was taken care of and a vibration/rattling sound. Car was washed and ready in the time frame that I was given. Mike was very helpful and explained everything well. Thank you! More

Recall completion Even though caught at lunch, the service group responder quickly and professionaly. Work was completed in decent time. The service advisor accepted Even though caught at lunch, the service group responder quickly and professionaly. Work was completed in decent time. The service advisor accepted the vehicle, which had been scheduled, quickly and professionally . More