Audi Hoffman Estates - Service Center

Audi 2011 Ag annual Needed a simple oil/filter change. Service crew also completed complimentary 36 point review and wash, recommended wiper blade replacement and replac Needed a simple oil/filter change. Service crew also completed complimentary 36 point review and wash, recommended wiper blade replacement and replaced old license plate holders. All completed in about 1 hour. More

Great customer service Worked with Tim Machonga when I brought my A6 in for service. Tim was a pleasure to work with and I’d definitely work with him again in the future Worked with Tim Machonga when I brought my A6 in for service. Tim was a pleasure to work with and I’d definitely work with him again in the future More

Service and Recall The mechanic informed me while I was leaving my car that they didn’t have all the parts for the “recall” service. I asked Rick if it was possible to The mechanic informed me while I was leaving my car that they didn’t have all the parts for the “recall” service. I asked Rick if it was possible to locate the parts, so I wouldn’t have to come back. Lo and behold they did procure the parts and performed the service complete!! Well done by the mechanic and Rick and Hoffman Estates Audi. Nice job. More

Expensive checkup on a leased car Didn't expect this expense for a car I don't own. 500 bucks. No mechanical work done. Fluids, filter, tire rotation. No charge warranty work. Didn't expect this expense for a car I don't own. 500 bucks. No mechanical work done. Fluids, filter, tire rotation. No charge warranty work. More

SQ5 30000 Service The service center is well equipped to get you in and out quickly. Dropping vehicle off and signing in was fast. Got me on my way with a loaner ASAP. The service center is well equipped to get you in and out quickly. Dropping vehicle off and signing in was fast. Got me on my way with a loaner ASAP. Service was completed before expected and no hiding surprises with the bill. More

Continues to be a 5-star experience! Needed maintenance and front brakes done. All personnel are cordial, prompt, friendly, and attentive. Work done. Appreciated the loaner car. 5-star ca Needed maintenance and front brakes done. All personnel are cordial, prompt, friendly, and attentive. Work done. Appreciated the loaner car. 5-star car wash afterwards too Thanks everyone! More

Perfect service as usual! Rick is always a trusted service manager. Rick will always advise in what is best for the customer. His professionalism is why I always go to Audi of Rick is always a trusted service manager. Rick will always advise in what is best for the customer. His professionalism is why I always go to Audi of Hoffman Estates as I know it will handled with no issues. More

Overcharge The service staff is not very friendly. During my last visit I was charged for diagnostic fees around $190. After an hour, they came and told me I wou The service staff is not very friendly. During my last visit I was charged for diagnostic fees around $190. After an hour, they came and told me I would need to pay an additional $190 because they were not totally sure what was the ill issue with the adaptive light indicator. More

Audi Service The service at Audi Hoffman Estates is awesome. Work done perfectly and on time. Mike Torelli is awesome to work with and is always happy to help. I j The service at Audi Hoffman Estates is awesome. Work done perfectly and on time. Mike Torelli is awesome to work with and is always happy to help. I just go straight to Mike when I go in because he’s great to work with. Thanks Mike More

Top oil, oil change, and recall I recently bought my first car, an Audi Q5. Hoffman states Audi has been wonderful in helping me and accommodating to my needs. I got my oil top off b I recently bought my first car, an Audi Q5. Hoffman states Audi has been wonderful in helping me and accommodating to my needs. I got my oil top off before the oil change because this dealer is busy during the weekends. Plan ahead and make your appointments 2-3 weeks in advance to make sure you get the time you want in Saturday. Everyone is very nice and they take the time to explain what’s going on with your car. I had a recall on my car so I came back within 2 weeks to get everything fixed. Audi i was explain have a tendency to burn oil after than other cars. However, you can come in between your oil changes to top off the oil if needed. They clean the interior of your car as well as a car wash. I definitely recommend you to take your Audi to this dealer. More