Audi Hoffman Estates - Service Center

First class service from first class people! We recently had a loud and continuous screeching noise coming from our front left wheel on our Audi Q5. We thought the brakes had a major problem. We We recently had a loud and continuous screeching noise coming from our front left wheel on our Audi Q5. We thought the brakes had a major problem. We brought the car in thinking we would have a large repair bill. They inspected the car for us and found that it must have been a rock lodged in the breaking mechanism. The best part was they didn't charge us for this inspection. More

Overall good job Staff very helpful. Lack of vehicle loaners was disappointing. My car was returned to me in perfect condition. The staff returned my Q7 to my house w Staff very helpful. Lack of vehicle loaners was disappointing. My car was returned to me in perfect condition. The staff returned my Q7 to my house which was very convenient More

Quick oil change Great service - however, they need to issue more service coupons like their competitors. I found coupons on line from other Audi dealers in the area Great service - however, they need to issue more service coupons like their competitors. I found coupons on line from other Audi dealers in the area More

Faster than expected repair Fuel control module failed on Q8 - no replacements available in the US & Audi said it would be 2-3 weeks from Germany. Since I had to literally limp i Fuel control module failed on Q8 - no replacements available in the US & Audi said it would be 2-3 weeks from Germany. Since I had to literally limp into the dealer unannounced, no service loaners were available. They arranged for me to use a sales loaner for the 9 days my car was there. The part actually showed up ahead of the estimate & AHE had it installed & the car ready to go that afternoon. More

Love Audi Service Dept We always get excellent service at Audi Hoffman Estates. We’ve been very happy customers for many years and plan to be customers for many years into t We always get excellent service at Audi Hoffman Estates. We’ve been very happy customers for many years and plan to be customers for many years into the future. More

They need to text or call when they said they will. This was a regular oil change & brake fluid flush. We made appointment 6 weeks ahead. They said they will text by 4 pm when the car is ready. No one d This was a regular oil change & brake fluid flush. We made appointment 6 weeks ahead. They said they will text by 4 pm when the car is ready. No one did and after we called they said it will not be ready until Saturday and this was Friday. Then they told us Saturday it will not be ready until Tuesday as that is when the technician assigned to it will be back. What was the point of getting an appointment so far in advance? More

Looking back on visit Everyone always helpful !! Ted McConnell OUTSTANDING !! Have never visited this facility without being greeted in a friendly manner. They (ever Everyone always helpful !! Ted McConnell OUTSTANDING !! Have never visited this facility without being greeted in a friendly manner. They (everyone) seems glad to have you show up & the work is done in the quoted time estimated!! More

Excellent service Great employees. Wonderful service. Highly recommend. Very easy to make apt thank you for the courtesy car. Very clean waiting area thank you for wash Great employees. Wonderful service. Highly recommend. Very easy to make apt thank you for the courtesy car. Very clean waiting area thank you for washing car More

Great experience The process at Audi Hoffman estates is very efficient. I had my tire replaced and my car was ready before I was done taking in the amazing Audi experi The process at Audi Hoffman estates is very efficient. I had my tire replaced and my car was ready before I was done taking in the amazing Audi experience they offer! Thanks Mike and Rich! More

Left very satisfied Scheduling appointment excellent Rental car excellent Service representative: Ted McConnell 5?? Service: No video sent Problem not solved, retur Scheduling appointment excellent Rental car excellent Service representative: Ted McConnell 5?? Service: No video sent Problem not solved, returned car Problem solved Excellent service 2nd time around: Tim Machonga 10 ?? More