Audi Hoffman Estates - Service Center

Yearly Service On time as promised and all work completed without issue. All work being performed was fully explained. Was kept update on work progress through texti On time as promised and all work completed without issue. All work being performed was fully explained. Was kept update on work progress through texting update. More

OBD - Emissions fail They verified that it was the Emissions testing facility's fault, not my Audi. I will be going back and getting my car tested and it will pass. They verified that it was the Emissions testing facility's fault, not my Audi. I will be going back and getting my car tested and it will pass. More

Need greeting crew The service is always great but need someone to welcome and greet customer when the car pull in. I felt no one notice me at all even walked into offic The service is always great but need someone to welcome and greet customer when the car pull in. I felt no one notice me at all even walked into office. I had to call out that had appointment. More

Mike saved the day for me I rolled in, no appointment, with bad turbos on my S6 10 minutes before close and Mike stayed to get me checked in and actually got me a loaner. Thank I rolled in, no appointment, with bad turbos on my S6 10 minutes before close and Mike stayed to get me checked in and actually got me a loaner. Thanks Mike! More

Great Dealership Great dealership to get my Audi serviced. Specifically I always ask for Mike Torelli as he is always helpful, keeps me up-to-date on the status of the Great dealership to get my Audi serviced. Specifically I always ask for Mike Torelli as he is always helpful, keeps me up-to-date on the status of the vehicle and easy to talk to in person. More

OK service but missed a couple of details Took my A5 for 30k service. The service was conducted within a reasonable time window (1.5 hrs) considering the number of customers. At the end I did Took my A5 for 30k service. The service was conducted within a reasonable time window (1.5 hrs) considering the number of customers. At the end I did not receive a summary providing status of regular maintenace items such as brake pad life left, tire thread life, battery status, etc. I was told that should have been sent through the text messaging service or email sent after service, but that never arrived. Apparently, the technician had issues sending it; although in that case seems to me that is more of a reason to provide a written template with such information. Also, driving the car home, when I turned the ignition off, the reminder that the oil needs to be changed is still there. Little things that are easily addressable but that you would not expect a luxury car dealer to miss. More

Amazing I love Audi, I been their customer fort pass 10 years it’s amazing service every time you go to Audi. Everyone is so nice and friendly. Great job I love Audi, I been their customer fort pass 10 years it’s amazing service every time you go to Audi. Everyone is so nice and friendly. Great job More

But Audi Audi has the best service. They always listen and are professional . They found a loner for us during service which was very helpful. We will always b Audi has the best service. They always listen and are professional . They found a loner for us during service which was very helpful. We will always buy Audi. More

Amazing service The service was excellent. The staff went above and beyond to service my needs. I recommended My sister her car is there being serviced as well beca The service was excellent. The staff went above and beyond to service my needs. I recommended My sister her car is there being serviced as well because they took such good care of me i wanted to make sure my sister had the same experience. More

Safety Recall Excellent reception, nice Lorene ready to go, sent video of any maintenance, called as soon as it was ready and very clean car waiting!!!! Thank you Excellent reception, nice Lorene ready to go, sent video of any maintenance, called as soon as it was ready and very clean car waiting!!!! Thank you More