Audi Hoffman Estates - Service Center

Excellent customer service! I have been a loyal customer of Hoffman Estates Audi for over 5 years! I have always had great experiences with them, quick, helpful and thorough cust I have been a loyal customer of Hoffman Estates Audi for over 5 years! I have always had great experiences with them, quick, helpful and thorough customer care! Thank you to all who make car care so easy! More

Horrible Audi warranty My first and probably last Audi. Audi USA has the worst customer service policies of ANY automotive manufacturer. After 34K miles my power steering My first and probably last Audi. Audi USA has the worst customer service policies of ANY automotive manufacturer. After 34K miles my power steering stopped working causing a safety issue. When you can’t turn the steering wheel at any speed, it’s not good. Since my A4 was 14 days out of warranty and I missed an oil change by like 2K miles ( by the way, what does the power steering have to do with an oil change?). Audi USA would do nothing. BTW, in the almost one month my A4 was at the dealership, I went and purchased my FIFTH Jaguar for my wife’s daily driver. It actually took my Audi USA representative a week to call me back at one point. More

Efficient Service The service department went out of their way to assist me with my service appointment. The work was on time and I had the use of 2019 loaner exactly The service department went out of their way to assist me with my service appointment. The work was on time and I had the use of 2019 loaner exactly like the vehicle I brought in for service. The parts department was also very helpful.. More

Unexpected I came in for my 70,000 mile service and was planning on waiting for the service to be done on the car but was pleasantly surprised that there was a c I came in for my 70,000 mile service and was planning on waiting for the service to be done on the car but was pleasantly surprised that there was a cancellation so Ted offered me a loaner so I did not have to sit and wait. More

Best Dealer in the State!! I love Audi's, but the Audi of Hoffman Estates is by far the best dealership experience I have ever seen and could ask for. Everyone there treats you I love Audi's, but the Audi of Hoffman Estates is by far the best dealership experience I have ever seen and could ask for. Everyone there treats you like family and will help you with any question you may have. Wonderful place with amazing hardworking employees! More

Touch of class! Excellent dealership to deal with. Friendly staff and quality work. Had a scheduled oil change and the batteries replaced in my key fob. Looking forwa Excellent dealership to deal with. Friendly staff and quality work. Had a scheduled oil change and the batteries replaced in my key fob. Looking forward to buying my next Audi there. More

Always the best at Hoffman Estates Thanks Brian and Mike for everything!! I’m always taken care of and I know my car is in great hands. I’ll always choose Hoffman Estates for servicing Thanks Brian and Mike for everything!! I’m always taken care of and I know my car is in great hands. I’ll always choose Hoffman Estates for servicing my Audi! 😊 More

Professional and flexible Incredibly easy to make an appointment on any day and any time. Every one is courteous, professional and friendly with helpful advise. My car was read Incredibly easy to make an appointment on any day and any time. Every one is courteous, professional and friendly with helpful advise. My car was ready an hour before I expected, it was washed and cleaned. I appreciate the place ever since I purchased my car there. More

Good service at a good price. Very painless process and friendly service at a good value. Nice waiting and I was kept informed while I waited, online and by the service rep. Very painless process and friendly service at a good value. Nice waiting and I was kept informed while I waited, online and by the service rep. More

Excellent communication, excellent service It was an excellent experience. Very professional and courteious. Would definitely return and would definitely recommend. Service was timely, I was gr It was an excellent experience. Very professional and courteious. Would definitely return and would definitely recommend. Service was timely, I was greeted right away, my car was taken care of. More