Audi Hoffman Estates - Service Center

Exceptional Service Richard Kelstrom, was an exceptional service consultant who truly gets the customer satisfaction and loyalty. He might be doing his job but the way he Richard Kelstrom, was an exceptional service consultant who truly gets the customer satisfaction and loyalty. He might be doing his job but the way he treated me showed that he respected my time and understood the issues, his that attitude and dedication to service has earned Audi a long time customer and someone who will always have good things to say about the brad and the people this dealership hires. More

Fast, reliable service, good customer service Having your car serviced it's never a good experience as is. But the guys guys ar Audi Hoffman estates made it a lot better. Good customer service and Having your car serviced it's never a good experience as is. But the guys guys ar Audi Hoffman estates made it a lot better. Good customer service and on time with promise service delivery. More

New Car I bought a NEW Q9 2019 at the audi Exchange but services it at Hoffman estates for a computer problem with only 300 miles. They were GREAT I bought a NEW Q9 2019 at the audi Exchange but services it at Hoffman estates for a computer problem with only 300 miles. They were GREAT More

Oil consumption settlement I own a 2011 Audi a4 with the 2.0T engine. I received a letter in the mail saying the engine has a defect from the factory and burns an excessive amou I own a 2011 Audi a4 with the 2.0T engine. I received a letter in the mail saying the engine has a defect from the factory and burns an excessive amount of oil. If the vehicle has less than 80,000 miles or is less than 8 years old it is still under an extended Warrenty according to "UNITED STATES DISTRICT COURT FOR THE CENTRAL DISTRICT OF CALIFORNIA." Ted McConnell quoted us a ridiculous $5,000 for a piston to be changed. I was shocked and did not expect such a hefty price tag as the document claims the repair should be free of charge. Ted said that audi would not cover the full cost of the repair to fix the oil consumption issue. A section in the document named " free service adjustment for current owners" states, " may have the service adjustment performed on his/her settlement class vehicle, free of charge by an authorized dealer. " this is unacceptable from an audi employee to go against this claim by the "UNITED STATES DISTRICT COURT FOR THE CENTRAL DISTRICT OF CALIFORNIA." I am a loyal audi owner and expect the audi dealership to own up to the defect in the 2009-2011 2.0T tfsi models. My vehicle burns about a quart of oil every 200 miles and only has 45,000 miles on the odometer. Being a 2011 this shows I am still under the extended Warrenty. I wish for audi to resolve this issue and to reach out to the Hoffman Estates Audi and have my vehicle repaired free of charge. Thank you. More

Recall They quickly to care of a recall issue. I was given choices of the most convenient time to bring the Audi in for service. They finished the work und They quickly to care of a recall issue. I was given choices of the most convenient time to bring the Audi in for service. They finished the work under the time quoted. More

Completed the repairs throughly and on time. Highly recommend them for the service of your Audi car. The work was done throughly and on time. My car came back clean and warm. Highly recommend them for the service of your Audi car. The work was done throughly and on time. My car came back clean and warm. More

Couldn’t be easier Easy process on check in, had a super loaner car; worked hard with me to get the best deal posdible. Friendly staff in all areas I encountered. Compl Easy process on check in, had a super loaner car; worked hard with me to get the best deal posdible. Friendly staff in all areas I encountered. Completely satisfied More

Audi 5q Great help from Mike T and a full time loaner Gasket and break work. Thanks for your assistance and the good work. Mike kept us informed of the prog Great help from Mike T and a full time loaner Gasket and break work. Thanks for your assistance and the good work. Mike kept us informed of the progress and it all was positive. More

Worst customer service Absolutely the worst customer service I have ever experienced. Not only did the service representative lie about the timing of the service completion, Absolutely the worst customer service I have ever experienced. Not only did the service representative lie about the timing of the service completion, he was rude. I had to wait 4.5 hours for something that they said would be done in 1.5 hours. I don't see a purpose of scheduling an appointment if no one cares at all about that. I would NEVER purchase another car from Audi for the simple fact that everyone there has the worst manners. More

Excellent Service Once again, I had an excellent service experience .i felt that Rick Kelstrom in Service went out of his way to make my experience as convenient as pos Once again, I had an excellent service experience .i felt that Rick Kelstrom in Service went out of his way to make my experience as convenient as possible. More