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Audi Hoffman Estates - Service Center
Hoffman Estates, IL
3,817 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,817 Reviews of Audi Hoffman Estates - Service Center
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September 05, 2018
Very Professional I arrived early for my appointment and they started the process immediately. The text message updates, with accompanying video were a nice touch. Th I arrived early for my appointment and they started the process immediately. The text message updates, with accompanying video were a nice touch. Their time estimate for completing the service was accurate. First service at this dealer and it was excellent. More
by FRANK N
Employees Worked With
Ted McConnell
September 05, 2018
General Check pre trip Before taking a series of long weekend road trips wanted car checked. Found battery tested bad and AHE replaced it at no charge since car was recently Before taking a series of long weekend road trips wanted car checked. Found battery tested bad and AHE replaced it at no charge since car was recently purchased as Certified. Mike Torelli was easy to work with and good at interpreting my vague descriptions of auto symptoms. I was very pleased, no questions or issues, very honorable solution. More
by Jimbo
Employees Worked With
Mike Torelli
August 30, 2018
Great Service Rick very helpful they got me earlier than my appointment and they wash my car am happy with the service and they video my car Rick very helpful they got me earlier than my appointment and they wash my car am happy with the service and they video my car More
by moss77
Employees Worked With
Rick Kelstrom
August 29, 2018
Scheduling Servive I had an issue with the brakes pulsating on my Q.5. Dealership was able to take my car into the shop without a appointment, provide a loaner, replace I had an issue with the brakes pulsating on my Q.5. Dealership was able to take my car into the shop without a appointment, provide a loaner, replaced the roters and returned my car same day. I want to thank Mike Colles for his outstanding customer service. More
by Jim
Employees Worked With
Mike Colles
August 29, 2018
excellent service Audi Hoffman Estates has wonderful service. Mike T goes above and beyond to take care of the customers needs. All in all its the best service I hav Audi Hoffman Estates has wonderful service. Mike T goes above and beyond to take care of the customers needs. All in all its the best service I have ever had for a car ! excellent service More
by audi
Employees Worked With
Mike Torelli
August 23, 2018
Recall Service Everything done on time with notifications when started and finished, Car was washed and vacuumed, everybody went out of there way to make me satisfi Everything done on time with notifications when started and finished, Car was washed and vacuumed, everybody went out of there way to make me satisfied, great experience More
by boater
Employees Worked With
Ted McConnell
August 22, 2018
A8 Fuel line Recall Mike Torelli did a great job in handling my service. Very efficient and thorough. The service video was a new experience for me. Anthony explanation w Mike Torelli did a great job in handling my service. Very efficient and thorough. The service video was a new experience for me. Anthony explanation was short and to the point in letting me know status of the repair. I like that feature. Keep up the good work. More
by WmC
Employees Worked With
Anthony, Mike Torelli
August 21, 2018
Excellent service Complete and fast service. I was updated on the status of my vehicle and I was happy with the result. The service department is why I would consider b Complete and fast service. I was updated on the status of my vehicle and I was happy with the result. The service department is why I would consider buying from this dealership. More
by Jeff B
Employees Worked With
Mike Colles
August 21, 2018
Service will charge for repairs not completed Would probably rates 0 star if possible. Brought my 08 Audi A8 to reset component protection active for control head. Service department wasn’t able t Would probably rates 0 star if possible. Brought my 08 Audi A8 to reset component protection active for control head. Service department wasn’t able to complete reset . Service advisor Mike Torelly told me that I can come to pick up my car or leave for more diagnostics. I declined more diagnostics and told Mike that will pick up car momentarily. I told him that I refuse to pay since nothing was done. Once I came to service department Mike gave me paperwork and said there will be no charge but said wait a minute in wait area. He went somewhere and after some time returned saying that Service manager told him to charge me $178.82 for time technician spent trying to reset but didn’t. I spoke with Andy , service manager at Audi of Hoffman Estates, citing that nothing was done and I still have an existing problem. He said I must pay or he keeps my car. I called police department and reported this situation. We all had conversation involving all of us and Andy refused to dismiss any charges or work out any agreement with me. I ended up paying 178.82 . After I paid this amount Andy threatened me not to come to this dealership for service because he will be calling police and physically remove me from property. Also he was very rude, unprofessional and aggressive in this situation. After my car was brought back I was surprised it wasn’t even washed. I asked porter if he can wash it and he said he will. But from nowhere came Andy and told him give me car the way it is. I told him about washing my car for but he said you can write it in your review as well that we did not wash it. Once again he threatened me not to come to service again or he will call police. I do not see any wrongdoing from my side. I pay if services are performed, no questions asked. I see no reasons to treat customers like he treated me. Actually police officer advised me to leave low rating. Please think good before you decide to bring your car for service to Audi of Hoffman Estates. Remember about Andy, Service Manager. More
by Vladp
Employees Worked With
Andy , service manager, Mike Torelli
August 20, 2018
Audi A6 service Good summary after the service. Mike did a good job before and after the service call. I look forward to getting my brakes repaired next week. Good summary after the service. Mike did a good job before and after the service call. I look forward to getting my brakes repaired next week. More
by Haley123
Employees Worked With
Mike Torelli
