Audi Hoffman Estates - Service Center

Service was good . There wasn’t anything extraordinary about my experience. Yes just went in for 10k mile service. Wait was about 10 min at drop off. . There wasn’t anything extraordinary about my experience. Yes just went in for 10k mile service. Wait was about 10 min at drop off. More

Oil Change I was greeted with a smile promptly at 7 AM. My car was serviced and cleaned and I was on my way at 8:15 AM. Ted McConnell went the extra mile and r I was greeted with a smile promptly at 7 AM. My car was serviced and cleaned and I was on my way at 8:15 AM. Ted McConnell went the extra mile and removed the tar from my car....THANK YOU! More

Service I have never had a bad experience with Hoffman Audi. Everything has always been great from start to finish. Would recommend to anyone for service. I have never had a bad experience with Hoffman Audi. Everything has always been great from start to finish. Would recommend to anyone for service. More

Great service Had 45k miles service done on my Audi. As always top notch service. Love the new SMS linked service report and video report. My car didn’t have any Had 45k miles service done on my Audi. As always top notch service. Love the new SMS linked service report and video report. My car didn’t have any issues do not much too report but it can be very cool to see the tech show you any issues on a video before you make a repair decision. Very innovative. More

Polite prompt. Everyone was helpful and service was scheduled promptly. The dealership is first rate. It is unfortunate that I needed this service since it wa Everyone was helpful and service was scheduled promptly. The dealership is first rate. It is unfortunate that I needed this service since it was a result of Audi’s diesel deception. More

great communication of what is going on You had better not let Rick Kelstrom go as he is excellent at follow thru by using excellent communication skills. Used a loaner when recall took long You had better not let Rick Kelstrom go as he is excellent at follow thru by using excellent communication skills. Used a loaner when recall took longer then anticipated. More

Great first service This was my first time servicing my Q7 and it was a great experience. Ted was my service writer and took great care of me from start to finish. I was This was my first time servicing my Q7 and it was a great experience. Ted was my service writer and took great care of me from start to finish. I was kept updated throughout the day and my vehicle was finished same day. Even though I was provided a complimentary loaner vehicle, they had the service completed in a very timely manner. More

Great experience I'm always pleased when I visit Audi Hoffman Estates and this visit was no exception. Everyone I encountered was friendly & courteous. The loaner ca I'm always pleased when I visit Audi Hoffman Estates and this visit was no exception. Everyone I encountered was friendly & courteous. The loaner car was available when promised and I returned to freshly vacuumed & washed car! More

Great Service and dealership Came in for my 10000 service. Associates personable and the ones I know greeted me. Tge new video update shows t j.g eir willingness to provide servic Came in for my 10000 service. Associates personable and the ones I know greeted me. Tge new video update shows t j.g eir willingness to provide service insight. Waiting area comfortable. In as nd out in a little over an hour from appointment time. More

Getting it right This dealership always rolls out the red carpet treatment for my wife and I. In this instance, I was due for a 105k mile service but I also elected t This dealership always rolls out the red carpet treatment for my wife and I. In this instance, I was due for a 105k mile service but I also elected to get an interior and exterior detail. When I went to pick up my car, the interior detail was not quiet up to my expectation. Before I could offer my opinion, Ted McConnell took the vehicle back to service and personally finished up some of the interior work that was missed. i.e. he took it upon himself to get he job done correctly and to 100% satisfaction. That's the mark of somebody that just "get's it". No excuses, no blaming anybody else, just went and got the job done. They have had my business for last 3 years and I would not think of taking my 2 Audi vehicles anywhere else. More