Audi Hoffman Estates - Service Center

Great Service! Outstanding service by Rick Kelstrom, who explained, in detail, what needed to be done.. loaner was provided and he asked me what time I would like to Outstanding service by Rick Kelstrom, who explained, in detail, what needed to be done.. loaner was provided and he asked me what time I would like to pick up the car and I said if you could have it done by 2:00pm, I would appreciate. He called to give me a progress report and to inform me that front and rear brakes would have to be done. Since I was pretty sure I would need new brakes, I told him to go ahead with the repair. He said they would still try to meet my 2:00pm request and the car was actually done by 1:30! Great communication and terrific service! It's a pleasure to work with Rick. More

Happy Customer It's a pleasure to deal with Rick. He makes me feel like most important customer every time. Thank you! Great guy, great professional service ! It's a pleasure to deal with Rick. He makes me feel like most important customer every time. Thank you! Great guy, great professional service ! More

Thanks Great experience! Very accommodating (I didn’t have a reservation). Beautiful facility ..... I’ll be back for any service needs . Great attitude fr Great experience! Very accommodating (I didn’t have a reservation). Beautiful facility ..... I’ll be back for any service needs . Great attitude from all - thanks More

Fast Service Scheduled a last minute appointment and they were able to squeeze us in. Very nice people in the service center who made the whole experience very ple Scheduled a last minute appointment and they were able to squeeze us in. Very nice people in the service center who made the whole experience very pleasurable. Thank you More

Rick is Amazing I was having a horrible Valentine's Day. Blew a tire and broke my phone in the space of 5 mins. Rick made the fix for my car easy and seamless. I was having a horrible Valentine's Day. Blew a tire and broke my phone in the space of 5 mins. Rick made the fix for my car easy and seamless. More

service Mike was quick to write up service order then porter quickly took car and friendly service was done from start to finish everything went great. Mike was quick to write up service order then porter quickly took car and friendly service was done from start to finish everything went great. More

Great service! Great service for our first time there. Will be coming back. Ted was very helpful and provided us with all the information we needed for our Audi. Great service for our first time there. Will be coming back. Ted was very helpful and provided us with all the information we needed for our Audi. More

115k service I am always greeted with friendly service, Mike is very helpful with explaining all areas of service performed. My car was ready when promised. The I am always greeted with friendly service, Mike is very helpful with explaining all areas of service performed. My car was ready when promised. The car was very clean upon return and ran great. More

35000 mile maintenance. 7:00 am appointment right on schedule. I was greeted warmly upon my arrival. I received a courtesy vehicle quickly and was on my way. Within two hour 7:00 am appointment right on schedule. I was greeted warmly upon my arrival. I received a courtesy vehicle quickly and was on my way. Within two hours, I received a call from Rich (Service Dept.) notifying me my A6 was ready to picked up. The entire experience was pleasant, including paying the invoice at the cashier. Thank you. More

Good Service Mike as always is very friendly and helpful. Overall good service experience on this trip. will surely be coming back to Mike directly next time aroun Mike as always is very friendly and helpful. Overall good service experience on this trip. will surely be coming back to Mike directly next time around. More