Audi Hoffman Estates - Service Center

Great experience as always when dealing with the three individuals at this dealership. I have never had any issues when working with Rick, Mike, or Andy. when dealing with the three individuals at this dealership. I have never had any issues when working with Rick, Mike, or Andy. More

Always a superb experience. I'm always greeted promptly by my service rep and they make sure I get on my way as quickly as possible. When picking up my car they go over the work I'm always greeted promptly by my service rep and they make sure I get on my way as quickly as possible. When picking up my car they go over the work they did that day and make sure to answer all my questions or concerns. I buy and Audi not just because I love the car but also because your staff is so wonderful with me. More

Oil Change and Tire Rotation The services were done in a professional manner. I was pleased that, following the service, the car was washed and the floor mats cleaned. I do want The services were done in a professional manner. I was pleased that, following the service, the car was washed and the floor mats cleaned. I do want to indicate that the cost of the services were more than I have experienced for similar work done on other vehicles I have owned. However, they were exactly what I was told to expect. More

Great Quality work My appointment was right on time and I didn’t have to wait a long time. This shows great on time delivery and great customer services. My appointment was right on time and I didn’t have to wait a long time. This shows great on time delivery and great customer services. More

2 Thumbs up for Service! I recently brought my Audi A4 in for the 25 mile maintenance check. Your Service team, Mike Torelli and especially Dennis Lum, were highly professiona I recently brought my Audi A4 in for the 25 mile maintenance check. Your Service team, Mike Torelli and especially Dennis Lum, were highly professional, knowledgeable and addressed all my questions. The service was completed promptly and the quality of work was outstanding. As always - Thank you, Schaumburg Audi! More

Annual Service Could Not Be Easier Audi of Hoffman Estates has a service department I would consider a partner. They are easy to work with and they add to the overall experience of owni Audi of Hoffman Estates has a service department I would consider a partner. They are easy to work with and they add to the overall experience of owning an Audi. Job well done! More

Excellent, professional, friendly I brought my car in for a recall item. Eric was ready for me when I arrived and took care of me immediately. He created an accurate expectation for wh I brought my car in for a recall item. Eric was ready for me when I arrived and took care of me immediately. He created an accurate expectation for when the work would be finished and what I should expect. When I came in to pick up my car, again he was ready for me with completed paperwork the moment I arrived. He's very pleasant, respectful and professional. Excellent job. More

Pleasant, and stress free! Everyone there is so nice, friendly and helpful. Very clean, and comfortable waiting area. There's nothing better than having fresh hot coffee while y Everyone there is so nice, friendly and helpful. Very clean, and comfortable waiting area. There's nothing better than having fresh hot coffee while you wait.😊 More

Great Job, Team! All personnel have been professional, friendly, courteous and knowledgeable. All services have been performed as needed in a competent, accommodating All personnel have been professional, friendly, courteous and knowledgeable. All services have been performed as needed in a competent, accommodating manner by the entire service team. More

The best service out there!!! I did maintenance service on RS5 that was still under warranty. The service team is always professional. Rick Kelstrom is the best; he follows up with I did maintenance service on RS5 that was still under warranty. The service team is always professional. Rick Kelstrom is the best; he follows up with every little detail. Rick is friendly, professional, and open for all customers’ needs. More