Audi Hoffman Estates - Service Center

I believe the dealership is only as good as their Service. The service area has gone out of their way to make us happy. I can count on both Ed and Ted to do what is needed to provide a solution to Service. The service area has gone out of their way to make us happy. I can count on both Ed and Ted to do what is needed to provide a solution to my problem. More

I can't say enough great things about this dealership. I've been coming to this location since I bought my car a few years back. The reason I love this location is because they always put the customer fi I've been coming to this location since I bought my car a few years back. The reason I love this location is because they always put the customer first. They go above and beyond to make sure you are satisfied with their work. They also make you comfortable while you are waiting in the waiting room and if you can't wait, they will also find you a loaner. They have never tried to get me to do more work on my car that is needed, like some other dealers have done. The last few times I've been there, I have dealt with Anthony. He is great!! He always makes sure that I'm doing good while waiting and comes to me with updates on my car as soon as he gets them. Due to my work schedule I can't always stay so he always makes sure to work around that and find me a loaner if need it. Another thing that sets them apart is the little things they do. I'm part of their email listing and every few months i get a newsletter regarding things about car and other things. I've learn some new tips and ideas that apply to everyone with a car and not just audi car people. I've been able to share that with some of my friends. I can't thank this dealer ship enough. I tell everyone to come here and get their work done by your team. Thank you Anthony for always being friendly and knowledgeable and striving for great customer service. I am happy to be a customer here and feel part of a family. More

The group in service continue to go above and beyond expectations. It is service like this that others strive to acheive. I will be "forced" to buy my next car from Schaumburg Audi, just becuase of th expectations. It is service like this that others strive to acheive. I will be "forced" to buy my next car from Schaumburg Audi, just becuase of the level of service they offer! More

I first came to them with a car bought at another dealer. Since then I have bought 2 used Audis from them at fair prices. They serviced my cars like I was a new car customer. Since then I have bought 2 used Audis from them at fair prices. They serviced my cars like I was a new car customer. More

I had unbelievable service when I took my car in 4/5/12. I called in the morning and was able to get an appointment the same day. As I pulled my car into the dealership, Ted was standing there, waiting for I called in the morning and was able to get an appointment the same day. As I pulled my car into the dealership, Ted was standing there, waiting for me, holding the door open. He was smiling and continued to be extremely pleasant and helpful through out the experience. My oil light was on and I was afraid to drive the car. I was also concerned that my car was using too much oil. Not only did they top off the oil, they topped off all my fluids. AND they found that there was a recall on a certain part and replaced that as well. I needed to come back for a seat repair. Ted said at that time they would run a complete diagnostic on my oil consumption to see if there was any issue. He scheduled it and arranged for a loaner car. He also told me about some upcoming maintenance needed in May. He said my tire treds were low and they'd recheck them in May as well. He told me of a tire sale going on and recommended which tires to buy (BTW, he recommended the least expensive). Cost? $0. Time spent waiting for all this? 45 minutes. AND they washed my car! An unbelievable experience! More

I have been a customer of Schaumburg Audi since September 2007 when we purchased our A3. Our family has since purchased 3 more Audi's from this dealer. The quality of the service work and the above and beyon 2007 when we purchased our A3. Our family has since purchased 3 more Audi's from this dealer. The quality of the service work and the above and beyond treatment from this dealership, especially Ed Stawicki is a big reason we continue to go back to them. Owning four Audi's I feel makes us experts in the service and in knowing it is not hit or miss on being treated well, it is a constant. I really feel they appreciate us as much as we do them. When a relative was looking for a new car last year we convinced her to go there to test drive the cars and see what they could do for her. She was so impressed first with the cars and then the willingness to give her a great deal, she also now owns an Audi from Schaumburg Audi that she is very happy with. Seeing how well they treated her just convinced us to recommend them to everyone we know. More

I have been going to Schaumburg Audi for many years. I consider Ed and Vern my good friends there, knowing that my cars will be receiving the best of care and that they are always very honest with me when consider Ed and Vern my good friends there, knowing that my cars will be receiving the best of care and that they are always very honest with me when it comes to any repairs or service needed. They are very friendly, courteous, knowledgeable and helpful. I can't say enough good things about them. More

I have always been treated so well at Schaumburg Audi. I have bought two cars from them, and I will get the next there also. The staff is very thorough and are looking to please you as the customer. Thank have bought two cars from them, and I will get the next there also. The staff is very thorough and are looking to please you as the customer. Thank you Shaumburg Audi for all you have done. Kenny McCudden More

I always look forward to my Audi dealership visit, as Ted McConnell is a very friendly and welcoming greeter. He ask the reason for my visit and then shortly thereafter tells me how long I should expect to McConnell is a very friendly and welcoming greeter. He ask the reason for my visit and then shortly thereafter tells me how long I should expect to wait. Then he informs me as to the expected cost and gets my approval. When complete he sits with me and goes over my bill. I said OK for cost because I have no idea what the cost should be. This is always a pleasant visit because of Ted. More

Ted handled both my routine service and identified a service bulletin issue. When the work took longer than expected he arranged for the car to be delivered to my office. I appreciate the extra touches, service bulletin issue. When the work took longer than expected he arranged for the car to be delivered to my office. I appreciate the extra touches, particularly since I had informed Ted I was relocating to Austin and this would be my last visit to Schaumburg Audi. More