Audi Hoffman Estates - Service Center

THE HELP IS VERY GOOD. MIKE - DOES AN EXCELLENT FROM BEGINNING TO END. HE GREETED WHEN I CAME IN THE DOOR, LOOKED UP, THE CAR HISTORY AND GOT THE INFO TO THE SHOP. WHEN TH MIKE - DOES AN EXCELLENT FROM BEGINNING TO END. HE GREETED WHEN I CAME IN THE DOOR, LOOKED UP, THE CAR HISTORY AND GOT THE INFO TO THE SHOP. WHEN THE CAR CAME BACK TO ME IT HAD BEEN WASHED AND CLEANED INSIDE AND OUT AND LOOKED GREAT. YOU HAVE RUN A GOOD OPERATION. More

Professional, Respectful and Quick I have worked with Rick Kelstrom for 2 years. He has always been very Professional and Respectful when I have asked for his assistance in servicing I have worked with Rick Kelstrom for 2 years. He has always been very Professional and Respectful when I have asked for his assistance in servicing my Q7. More

Quick, friendly service I checked in at 7:00 a.m. and my car was ready in about an hour. I was immediately helped, had a cup of coffee and worked on computer. Just like I I checked in at 7:00 a.m. and my car was ready in about an hour. I was immediately helped, had a cup of coffee and worked on computer. Just like I had planned. More

... great customer service experience Between Mike and a Eric, Audi Hoffman Estates, is fortunate to have these two professional, courteous, and knowledgeable, as well as, caring and helpf Between Mike and a Eric, Audi Hoffman Estates, is fortunate to have these two professional, courteous, and knowledgeable, as well as, caring and helpful service consultants. Pleasure to work with both - they deliver. More

Met expectaitons.. Overall service was great. However, I was disappointed in the service agreement that we purchased at time of purchase of the new A7. I was told th Overall service was great. However, I was disappointed in the service agreement that we purchased at time of purchase of the new A7. I was told that Spark Plugs was part of the 45K mile service. Disappointed to find out that I would have to buy more segments of the service agreement to have the covered. More

Audi Service Professional, thorough, prompt service....love my Audi! The experience was most pleasant and time sensitive. I recommend this dealership for sales and Professional, thorough, prompt service....love my Audi! The experience was most pleasant and time sensitive. I recommend this dealership for sales and service. The extra benefit is always the courtesy inspection. More

Another Great experience Mike Torelli is always willing to work with time constraints & arranging a loaner car. I always appreciate his conscientious attitude. I also like Mike Torelli is always willing to work with time constraints & arranging a loaner car. I always appreciate his conscientious attitude. I also like that I have the same service person everytime, Mike is graat! More

Recall notice I received a letter regarding a recall on my Q5. I made the appointment for the first convenient time for me...they would have taken me in the day I I received a letter regarding a recall on my Q5. I made the appointment for the first convenient time for me...they would have taken me in the day I called if it was good for me. I came in and the car was checked and finished in an hour which was less than the 1.5 that was estimated. Overall good experience. More

Excellent Service As always, the service was excellent and efficient. Rick Kelstrom was my service agent, and he made my check in very easy, informed me when my car was As always, the service was excellent and efficient. Rick Kelstrom was my service agent, and he made my check in very easy, informed me when my car was ready (his estimate was exact) and help me check out efficiently. More

comp 10K service Dropped off my vehicle in the AM and got it back just past noon; was able to get ride from dealership to work while car was being serviced and then th Dropped off my vehicle in the AM and got it back just past noon; was able to get ride from dealership to work while car was being serviced and then they picked me up More