Audi Hoffman Estates - Service Center

Mr John Defort With Associates like Eric you should always receive excellent reviews. The service department employees were great and I would recommend this location With Associates like Eric you should always receive excellent reviews. The service department employees were great and I would recommend this location to everyone. The pick up and drop off service is very convenient. More

Refreshing Outstanding Service Every interaction with Service has been outstanding and refreshing. Nice to know true customer service still exists. Will never go anywhere else for s Every interaction with Service has been outstanding and refreshing. Nice to know true customer service still exists. Will never go anywhere else for service/sales. More

Service Experience I have only used Audi Hoffman Estates for service needs. My experience has been excellent meaning that customer service exceeded my expectations in t I have only used Audi Hoffman Estates for service needs. My experience has been excellent meaning that customer service exceeded my expectations in terms of quality and delivering what was promised. My Service Consultant is Eric Defort who is an exemplary example of what customer service should be. More

Great service at Hoffman Estates Audi! Had my 25K service for my SQ5 Victor got me in and over to my loaner quickly great service and I even had them detail my car. Being a fanatic in clea Had my 25K service for my SQ5 Victor got me in and over to my loaner quickly great service and I even had them detail my car. Being a fanatic in cleaning the detailed did an awesome job!!!!! More

Long time customer - they really take care of your needs! I've been a customer since 2002 and I've never been disappointed with the sales and service experience. It doesn't matter if you Audi is brand new or I've been a customer since 2002 and I've never been disappointed with the sales and service experience. It doesn't matter if you Audi is brand new or many years old the experience is the same; top notch. They care about what your needs are and get it taken care! A life long customer, no reason to change. More

Excellent , Eric is an excellent communicator, I appreciated his knowledge and the information he was sharing with me while going thru the process. I appreciate , Eric is an excellent communicator, I appreciated his knowledge and the information he was sharing with me while going thru the process. I appreciate being kept up to date and his prompt attention. More

Awesome Customer experience A great customer experience. Easy to make appointments, immaculate facility, professional service/ sales people, who work and treat the customer a A great customer experience. Easy to make appointments, immaculate facility, professional service/ sales people, who work and treat the customer a valued partner. The service department will keep you updated as the work progresses and if there are issues will let you know immediately there are no surprises when you pick up your car. A bonus is it is always clean when returned and you can tell they care about taking care of your car. More

Amazing leadership and service. Necko and Rick are absolutely amazing. I just moved to the area and run a restaurant so I work long hours and Necko eats in my restaurant quite often. Necko and Rick are absolutely amazing. I just moved to the area and run a restaurant so I work long hours and Necko eats in my restaurant quite often. He came in once, saw I had an Audi and I told him I needed an oil change and that I'd be in soon. He came back the next week and asked if I'd got it I told him I hadn't. He said okay, called Rick, picked Rick up from the dealership, came back and got my car, got it serviced and brought it back. They don't know but unfortunately, my grandfather had passed so I hadn't gotten the chance to do anything and life was really hard those days. Their act of kindness without me asking or them knowing my situation will always be in my heart. I can't express how impressed I was with the two of them and their amount of care. More

Excellent Work Quality and Fairly Priced Service Shopped around for out of warrantee work to be done and Schaumburg Audi with Rick's help was the best overall solution. Rick understands my cost dile Shopped around for out of warrantee work to be done and Schaumburg Audi with Rick's help was the best overall solution. Rick understands my cost dilemma in keeping an older (2009) Audi running well and always has the best solution for pricing and fixes required. Competitive dealers seem to be winning the "Highest Service Price" competition while Rick and Schaumburg Audi will work for your business and even negotiate the best win-win deal. They have identified additional issues with my car and the remedy was professionally repaired. Thanks Rick! More

Service audi tt Efficient, timely. My Audi TT needed servicing. It was scheduled in a very timely manner and the service was carried out with out any trouble. I am ve Efficient, timely. My Audi TT needed servicing. It was scheduled in a very timely manner and the service was carried out with out any trouble. I am very happy with Audi Hoffman Estates. More