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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,818 Reviews
Call Service Center (847) 843-9900

3,818 Reviews of Audi Hoffman Estates - Service Center

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April 19, 2024

Good experience overall. ...Carlo Gilli was helpful and followed through. He's a great contact if you're in the market. More

by jtscan
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Audi Hoffman Estates responded

Thank you so much for your kind words for Carlo, and for taking the time to leave us this wonderful feedback!

April 18, 2024

This time wasn't good experience the people at the service department is rude nothing professional, cero stars my car was so dirty and they never call me for any updates More

by Jonathanlupercio16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mikaela
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Apr 21, 2024 -

Audi Hoffman Estates responded

We're sorry to hear about your experience, Jonathan, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

April 16, 2024

my car came back, perfect clean and they performed everything that they said they were. I would recommend this dealer to anybody and have. More

by rnevler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy is the general manager for service and Mike is a general manager for parts. I trust them and I am very happy with their service.
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Apr 16, 2024 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

April 13, 2024

Great customer service. They give you lots of information that allows you to plan your day. More

by ZUBAIRJD
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Apr 13, 2024 -

Audi Hoffman Estates responded

Thank you for your five-star review. We truly appreciate your Audi Hoffman Estates.

April 13, 2024

Very friendly reception and professional work. Good service. The job was done fast and with good quality. More

by JIANYU010
Recommend Dealer
Yes
Employees Worked With
Brian Hall
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Apr 13, 2024 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

April 13, 2024

Excellent, friendly service. Very impressed. This dealership is consistently professional and competent. A pleasure to do business with. More

by jasatty1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michaela and Anthony in service
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Apr 13, 2024 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates, we look forward to having you as one of our valued customers for many more years to come!

April 11, 2024

I received excellent service, the staff were courteous and made me feel like a valued customer. More

by mwandu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in the service department.
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Apr 12, 2024 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your service feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 10, 2024

Very pleased with the service visit from Audi Hoffman. All the staff is very pleasant and helpful. More

by Ahaftl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Embertonm, Patrick Melone
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Apr 10, 2024 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. Andy, Patrick, and our team appreciate your business and hope to see you again soon!

April 10, 2024

Excellent staff and the service was completed on time . Scheduling the appointment and confirmation process online was smooth and exceptionally easy More

by KPEETHALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Buchanan
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Apr 10, 2024 -

Audi Hoffman Estates responded

Thank you for your very kind review. Anthony and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

April 10, 2024

The service done on the car was perfect. Thank you for the video explaining my concerns and the condition of the car More

by HELLOSHEYKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla
Report | Print
Apr 10, 2024 -

Audi Hoffman Estates responded

Thank you! Mikayla and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

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