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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,924 Reviews
Call Service Center (847) 843-9900

3,924 Reviews of Audi Hoffman Estates - Service Center

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February 28, 2024

Came in with a nail in tire, with no appointment and replaced tire and had me out in less than a hour. Outstanding service and support and quick speed. More

by BCCHARGER1977
Recommend Dealer
Yes
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Feb 28, 2024 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

February 27, 2024

Took my car in for a misaligned headlight. They blamed a previous accident that was repaired by an Audi dealer with genuine Audi parts and told me it would not be covered under warranty. The More

by cmweber9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricky Bautista
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted
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February 27, 2024

Great experience at Audi Service! Patrick was outstanding and provided excellent communication about my service and any issues I discussed with him. More

by Katsaros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iman Panah
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Feb 27, 2024 -

Audi Hoffman Estates responded

Katsaros, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Patrick met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

February 27, 2024

It was a magical. I felt like I was in heaven Love that place so much More

by JIM.PAUKEN
Recommend Dealer
Yes
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Feb 27, 2024 -

Audi Hoffman Estates responded

Thanks, Jim, for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

February 26, 2024

Good customer service We went over the warranty and explain what coverage I have. We went over the warranty and explain what coverage I have. He was involved into finding out what was wrong with the ca More

by STEFANIA_ARDELEAN
Recommend Dealer
Yes
Employees Worked With
Service manager
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Feb 26, 2024 -

Audi Hoffman Estates responded

Stefania, It's great to hear that we were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

February 23, 2024

Quick and painless Checking was simple . Check out what simple . Dealership was nice and clean . Everybody was professional. More

by haidermedicalgroup
Recommend Dealer
Yes
Employees Worked With
Anthony Buchanon
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Feb 23, 2024 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

February 23, 2024

It was my very first experience at this dealership and I was satisfied, except for I did ask for a tutorial on my car and I did not get it and it became busy so I just left More

by LORIPICKERING
Recommend Dealer
Yes
Employees Worked With
Anthony
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Feb 23, 2024 -

Audi Hoffman Estates responded

Thank you for your feedback, Lori! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

February 23, 2024

Helpful & friendly Courteous and friendly with a quick turn around. Easy and fast experience More

by Buchanan1013
Recommend Dealer
Yes
Employees Worked With
Anthony
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Feb 24, 2024 -

Audi Hoffman Estates responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

February 23, 2024

Staff are friendly and recommend appropriate service to the car Staff are knowledgeable with the car More

by MUNCHOONG
Recommend Dealer
Yes
Employees Worked With
Patrick Melone
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Feb 24, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

February 22, 2024

Customer service oriented Professional I felt valued as a customer every step of the way More

by toubibfritz
Recommend Dealer
Yes
Employees Worked With
But this is my second time and each time different person but same high quality service
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Feb 23, 2024 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

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