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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,865 Reviews

3,865 Reviews of Audi Hoffman Estates - Service Center

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August 12, 2023

Very helpful and accommodating. Let Me use an office while I waited. Work done quicker than I expected. Appreciate all the assistance More

by andy.marthaler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iman Panah, Isabela Tanase
Aug 14, 2023 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 10, 2023

Needed four new tires so I emailed to make an appointment. Service was friendly and expedient as always. Thank you More

by robert.guttman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim and Andy
Aug 10, 2023 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Robert, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

August 10, 2023

So far they have always been quick and efficient everytime I drop in. Thank you Hoffman Estates! More

by Raluca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 11, 2023 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out, Raluca! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

August 09, 2023

Michaela was wonderful! She met me when I pulled in, listened to my concerns and waited until the car was ready for me to leave before telling me it was done. In the past, More

by AuntieK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michaela in Service
Aug 10, 2023 -

Audi Hoffman Estates responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

August 07, 2023

Great service experience. I called for service because a headlight was out, and Ted, got me in right away and was there to greet me when I arrived. He told me how much time it More

by KenM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Mccdonnell
Aug 08, 2023 -

Audi Hoffman Estates responded

Thank you, Ken, for the five-star rating! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates; we look forward to having you as one of our valued customers for many more years to come.

August 03, 2023

Great service. Explained everything and the car was ready earlier than expected. Above and beyond. More

by GENERASO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Aug 04, 2023 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates!

August 03, 2023

800 dollars to replace the battery is about 250 to much. Felt it was a ripoff More

by whartm1266
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor was fine
Aug 04, 2023 -

Audi Hoffman Estates responded

Thank you for this feedback. We're sorry to hear that you weren't fully satisfied with your experience and would like to see if there is anything we can do to turn this around for you. Please reach out to us directly if you'd be willing to discuss this matter in more detail. Thank you for choosing Audi Hoffman Estates, we hope you will give us another opportunity to serve you.

August 03, 2023

Excellent service! Honest they do not try to sell you what you don’t need, quick and impecable customer service. More

by PAOMB14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Aug 04, 2023 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 02, 2023

Tim and Anthony are the best! Hoping to take care of my 'Audi Q7'in the future as well. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim and Anthony
Aug 02, 2023 -

Audi Hoffman Estates responded

Thank you for the kind words for Tim, Anthony, and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

August 02, 2023

Their service techs try to run up the cost for routine items and recommend work that isn't needed. They are dishonest. Avoid the at all cost More

by dave.gilmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Jigalov
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Yusko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2023 -

Audi Hoffman Estates responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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