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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,857 Reviews

3,857 Reviews of Audi Hoffman Estates - Service Center

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June 25, 2023

Audi Hoffmann service and environment is always great. In addition, Tim provided a private wait room for me to use as a temp office for the day and that elevated the whole Audi service experience to a who More

by Lloyd
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Jun 26, 2023 -

Audi Hoffman Estates responded

We are very happy Tim provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 25, 2023

Very honest workers. Had went in for oil change and needed a loaner. When I dropped off the loaner I forgot over $150 in center hand rest, called them to let them know an More

by days.02-misplay
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ted
Jun 26, 2023 -

Audi Hoffman Estates responded

Thanks for sharing your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

June 25, 2023

Good service nice people execelent job ! Buy my next car in this Deeler tks again More

by SUSARREY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Macedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Filios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Iman Panah, Isabela Tanase
Jun 26, 2023 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. We appreciate your business and look forward to having you as one of our valued customers for many more years to come!

June 21, 2023

Clean, attentive staff. Car is always washed and vacuumed after each service call. Technicians appear knowledgeable More

by Dennis
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 22, 2023 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

June 21, 2023

Th person who was in service and worked with me was fabulous!! He was laughing, smiling and worked hard to get me out in a hurry! More

by JOANNE.SHERMAN
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tim
Jun 22, 2023 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Joanne, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

June 21, 2023

First rate customer service. No detail is missed. Everyone is personable, polite, friendly, and professional. More

by ISLANDGIRL093
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ms Val in Service
Jun 22, 2023 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 16, 2023

They are always thorough and fair. I feel that they listen to my concerns and do their best to help. More

by KRISTY.CUBAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim in service
Jun 16, 2023 -

Audi Hoffman Estates responded

Thank you, Kristy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates, we look forward to having you as one of our valued customers for many more years to come!

June 16, 2023

Tim in service is outstanding! From setup of the appointment to completion and being respectful of my work schedule and timeline. The operation is a class act as is Tim. More

by Katsaros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in service and Adam for followup and support in checking on the process.
Jun 16, 2023 -

Audi Hoffman Estates responded

We are very happy to hear that Tim provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 15, 2023

I was happy to be able to schedule my oil change in a timely manner. More

by kcowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted McConnell
Jun 16, 2023 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 13, 2023

Don't remember person I worked with . . He was very good. I did not appreciate the dog wandering around More

by bethrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Macedon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Audi Hoffman Estates responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, Beth and it's disappointing to learn that we missed the mark here.

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