Audi Hoffman Estates - Service Center

Great place to buy and service your Audi! Friendly and quite helpful with schedules and loaner vehicles. You can’t go wrong here! Friendly and quite helpful with schedules and loaner vehicles. You can’t go wrong here! More

Polite and attentive staff. Clean shop. Very good description of work needed. Kinda expensive (+20%) which makes me hesitate on further work there. Clean shop. Very good description of work needed. Kinda expensive (+20%) which makes me hesitate on further work there. More

Recently brought my RS5 and A4 for service and had an excellent experience. Got my loaners quickly and no hassle care. excellent experience. Got my loaners quickly and no hassle care. More

Good service! Reliable and quick. Recomended. No hassle. Will come back again. Thank you. Adios. Reliable and quick. Recomended. No hassle. Will come back again. Thank you. Adios. More

Time for annual service(s). Tim was great at explaining service needed and the unexpected services needed. Appreciate his time and explanations, especially on the surprise servi Tim was great at explaining service needed and the unexpected services needed. Appreciate his time and explanations, especially on the surprise service I needed. This was 2nd time in dealership in 2 weeks(we own 2 Audi vehicles) and Tim was terrific with both services. Thank you More

POTENTIAL AUDI BUYERS AND CURRENT AUDI OWNERS LOOKING FOR SERVICE BEWARE! Stay away from Audi in Hoffman Estates, IL if you don’t want to be scammed. These dealerships give dealers a bad rep. I have rude voi SERVICE BEWARE! Stay away from Audi in Hoffman Estates, IL if you don’t want to be scammed. These dealerships give dealers a bad rep. I have rude voicemails and conversations recorded with the Service Manager -Andy and Service Advisor Ted I’ll post for reference. I have always dealt with dealerships- BMW, Acura, Lexus, Toyota and have never experienced this level of treatment. Hoffman is a privately owned Audi dealership I understand it is a business but they are sharks at this location- BE CAREFUL. If you’re not ready to buy a car from them or pay thousands when you go in for a service, they quickly get rude/pushy and don’t provide transparency upfront to blind you with “repairs” later. This is my wife’s car and she has been looking to upgrade to a new car. We own an Audi Q5 and noticed an error code related to the turbo on my car. I took it in to a local certified shop who quoted me an hour of labor and original Audi part $138 or OEM Replacement under $50. He said it was a simple job but was nice enough to recommend that I go to an Audi dealership instead to ensure OBD code is cleared properly and check if I have a warranty. He also mentioned the brakes and oil change were coming up. I researched online and noticed extended warranties attached and also paperwork in our car with warranties possibly associated. I called Audi and was told I had an extended Turbo Warranty with my VIN #. I called a few locations to check for appointments and all mentioned a complimentary loaner. I appreciated that perk as my wife needs the car for work. This location had an appointment with a loaner available sooner so I decided to go here BUT should’ve checked the reviews first. They seem to have a lot of fake reviews on google but in forums and Audi owner discussions, most “customers” are complaining about the same (I attached one similar example I go in and give them the exact error code to check for the warranty. The girl helping me stopped as soon as I mentioned warranty and called Ted over which should have been a RED FLAG. He decided to come by and take a look. I asked for the girl to show me on the screen and I saw that there was a line item for an extended warranty. Ted mentioned that we will have to look into that but you will have to leave your car in for repair. I shouldn’t have trusted them, but pushed to leave a card for the deposit of a loaner in case of any tickets. I complied with that, and they said they’ll have to start with a diagnosis and will let me know about whether the warranty covers or not. Long story short, they call me at end of next business day before close to call them back ASAP. I called when I saw my phone around 6pm and Ted may have left for the day. I call again the next morning, and he starts selling me on the services first thing after picking up the phone. He mentioned $800 to check/replace the sensor to determine if turbo is bad then replacement of a turbo (which I saw online people saying could cost thousands). The previous repair shop mentioned this issue was as easy as cleaning and replacing the MAP sensor. Ted also pushed for rear brakes which alone would cost $1700. Again, no mention of the warranty which he said he’d look into so I asked whether it’ll be covered and he said you don’t have a warranty. He then proceeded to get rude and said ARE YOU GOING TO REPAIR OR NOT AND I NEED THE LOANER BACK NOW OR WE ARE CHARGING YOU $250 & more. I called back- Andy (service manager) the following day said the same in a rude manner. I’ll have to pay or can’t get my car back.I was charged “diagnostics $220 which would’ve been fine if I actually received some value or wouldn’t have left my car if they told me UPFRONT your warranty just expired 3/31/23. I already came in with this “diagnosis” and autozone scanned for free also. I was surprised how rude and deceiving they are at Audi Hoffman Estates IL. More

I was very surprised with how inexpensive my repairs were. I was expecting a much higher bill. Was very thankful for how the team went over and above checking the tire pressure and fluids in the car. were. I was expecting a much higher bill. Was very thankful for how the team went over and above checking the tire pressure and fluids in the car. More

Routine maintenance visit. Tim in Service was great at explaining current and future anticipated maintenance. Work was performed within stated timeframe, including carwash. Tim in Service was great at explaining current and future anticipated maintenance. Work was performed within stated timeframe, including carwash. Thank you for the smooth service epxiernece. More

Always prompt and professional, even though I bought used from somewhere else. They make you feel welcome and your car well cared for! from somewhere else. They make you feel welcome and your car well cared for! More

My car died the day after I got it fixed here. The engine completely seized up. Thanks guys. I still owe 19k on it only had it 4 years. I know it has issues but xxxx. My family mechanic is going t The engine completely seized up. Thanks guys. I still owe 19k on it only had it 4 years. I know it has issues but xxxx. My family mechanic is going to take a look and see what was really going on. And when I was in the dealership all the workers could have cared less that someone was in the building. Will prob never buy an Audi again (: More