Audi Hoffman Estates - Service Center

Like the honesty of the technician and the video when they showing tat they already start working on my car . they showing tat they already start working on my car . More

My only concern about the experience was my booking. I went online to schedule the appt which was great. When I showed up at my noon appt I was informed it was lunchtime and I’d have to wait an hour for I went online to schedule the appt which was great. When I showed up at my noon appt I was informed it was lunchtime and I’d have to wait an hour for things to begin. This was really annoying since the scheduling didn’t reflect that. The servicer said I should have called for the appt but that was never represented. The actual servicing was a solid experience. More

I had a flat tire and came in and the dealer took the car and had my tires replaced and ready without appointment. In addition makayla used the warranty on the tire to get it paid for. Awesome service. and had my tires replaced and ready without appointment. In addition makayla used the warranty on the tire to get it paid for. Awesome service. More

Worked with Tim and he was extremely helpful in resolving my issue as it had not been resolved my issue as it had not been resolved More

Great place, clean, great staff. Very friendly. Will be going back there again no questions. Very friendly. Will be going back there again no questions. More

Service Advisor was sorta judgmental, not sure if he was having a bad day or something but automatically assumed I come in only for oil changes. He didn’t even bother to explain the maintenance that I need. having a bad day or something but automatically assumed I come in only for oil changes. He didn’t even bother to explain the maintenance that I need. For a luxury dealership I am shocked. This is the 2nd time two different SA’s and neither explained if I need other maintenance. He then said he doesn’t have history on my car. The car was a 1 owner all maintained at a Audi dealer, the history should be there. I never experienced this at Audi of Westmont, they take the time to say what other maintenance is needed or recommended. I don’t think I’ll be coming back even tho this location is the closest to my house. Also last thing, be like BMW they print out a packet of info of what the tech went through the checklist and what maintenance I’ll need. It’s disappointing for a luxury car dealer to not give any info. More

The staff is very personable and willing to help the customers and very communicative about any issues and when your car will be ready. customers and very communicative about any issues and when your car will be ready. More

Audi Hoffman Estates always has good communication and a nice clean new courtesy car. My car was clean and looked great when I came snd picked up. nice clean new courtesy car. My car was clean and looked great when I came snd picked up. More

Calmness at this dealership,it’s what I like the most,and knowing that they will always do the exelent job on my car. knowing that they will always do the exelent job on my car. More

Everything On time. Mikaela Vall is nice person and professionally asked all my questions. All service done as requested. Mikaela Vall is nice person and professionally asked all my questions. All service done as requested. More