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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,921 Reviews

3,921 Reviews of Audi Hoffman Estates - Service Center

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August 19, 2023

I have always had a pleasant experience at Audi Hoffman Estates. I will continue to have my service work done there. More

by D_DEEKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Filios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

August 15, 2023

Tim is great. He tries to give the best advice. The service is a little expensive but I wouldn't take my car anywhere else. More

by NETTANEWLAND
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim s
Aug 16, 2023 -

Audi Hoffman Estates responded

Thank you! Tim and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

August 14, 2023

Always a nice dealership to buy a new car at and keep it serviced! Top notch!! More

by DWYER.JERRY720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salespeople and service personnel
Aug 15, 2023 -

Audi Hoffman Estates responded

Thank you so much for your excellent review, Jerry! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

August 14, 2023

I have been going to this dealership for over 20 years and have never been disappointed. More

by lsvecmail-house
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Buchanan in the Service Dept
Aug 15, 2023 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 13, 2023

Our service advisor was super nice and attentive. He listened to everything and made sure to have the Q7 checked out completely. We feel happy to have had the vehicle serviced at a place that truly w More

by ROMAN FAM.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Aug 14, 2023 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

August 13, 2023

I'm from out of town and while traveling through the area, I was having issues with the oil pressure in the vehicle. I asked them to perform a simple oil pressure check. Instead they charged me $220 for More

by ADBUSSURE86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Aug 14, 2023 -

Audi Hoffman Estates responded

I am sorry you feel this way. I will speak with my Service Manager and the Service Advisor to further look into what happened on your visit. I am going to assume the diagnostic was done to decide if the oil pressure check was needed or not. You have to understand that we cannot just perform the services a customer asks for when it involves the oil pressure in a vehicle...the safety of our technicians is our priority. Thank you for bringing this to my attention.

August 12, 2023

Very helpful and accommodating. Let Me use an office while I waited. Work done quicker than I expected. Appreciate all the assistance More

by andy.marthaler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iman Panah, Isabela Tanase
Aug 14, 2023 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 10, 2023

Needed four new tires so I emailed to make an appointment. Service was friendly and expedient as always. Thank you More

by robert.guttman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim and Andy
Aug 10, 2023 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Robert, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

August 10, 2023

So far they have always been quick and efficient everytime I drop in. Thank you Hoffman Estates! More

by Raluca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 11, 2023 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out, Raluca! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

August 09, 2023

Michaela was wonderful! She met me when I pulled in, listened to my concerns and waited until the car was ready for me to leave before telling me it was done. In the past, More

by AuntieK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michaela in Service
Aug 10, 2023 -

Audi Hoffman Estates responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

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