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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,921 Reviews
Call Service Center (847) 843-9900

3,921 Reviews of Audi Hoffman Estates - Service Center

Sort by
July 30, 2023

The service advisors are professional? friendly and helpful They make it easy for us. Thank ypu! More

by LINTZERISG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Jul 31, 2023 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 26, 2023

Tim jumped on the issues and took care of everything. Very pleased with how things were handled. More

by Dianna E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
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Jul 26, 2023 -

Audi Hoffman Estates responded

Dianna, Thanks for sharing your experience with Audi Hoffman Estates. Tim and our team appreciate your business and hope to see you again soon!

July 25, 2023

Lately I’ve been having some issues with the car, called service Tom went above and beyond the car was fixed in no time! Very pleased with everything! More

by Dimitre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Report | Print
Jul 25, 2023 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

July 23, 2023

Convenient location, easy to get service scheduled, friendly advisors, work performed on a timely fashion while waiting in a decent area with tv and gourmet fresh coffee maker machine . More

by Harshasrao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
Report | Print
Jul 24, 2023 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

Jul 24, 2023 -

Harshasrao responded

Keep up the good work!

July 21, 2023

Quick, easy and painless experience, although the online booking process didn’t send an email or text as indicated. More

by Susan & Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Jul 24, 2023 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

July 13, 2023

Sent my wife to an appointment and she described the representative as rude. The issue wasn’t fully addressed. I got a text with a link to the technician’s detailed assessment of the car. The link had a More

by Terence Fon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
See records
Report | Print
Jul 17, 2023 -

Audi Hoffman Estates responded

Thank you, Terence, for providing this feedback, and we apologize for not providing you and your wife with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 08, 2023

Great experience 👍 from start to finish. Would definitely go back for service and purchase new audi More

by BALKAR19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gentlemen in the front
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Jul 10, 2023 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

July 08, 2023

Excellent service. From initial fone call to picking up my car. Everyone so nice ! Very kind. Explaining everythg to me More

by LSHEPP2313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Macedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

July 07, 2023

Smooth and efficient process to check in, less than quoted wait time for service. Easy check out More

by C-THENNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jul 07, 2023 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

July 07, 2023

Tim was excellent. Easy quick and comprehensive. A appreciate his professionalism, easy explanation erc Thx! More

by Audia8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in Service
Report | Print
Jul 07, 2023 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear that Tim and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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