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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,921 Reviews
Call Service Center (847) 843-9900

3,921 Reviews of Audi Hoffman Estates - Service Center

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June 16, 2023

Tim in service is outstanding! From setup of the appointment to completion and being respectful of my work schedule and timeline. The operation is a class act as is Tim. More

by Katsaros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in service and Adam for followup and support in checking on the process.
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Jun 16, 2023 -

Audi Hoffman Estates responded

We are very happy to hear that Tim provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 16, 2023

They are always thorough and fair. I feel that they listen to my concerns and do their best to help. More

by KRISTY.CUBAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim in service
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Jun 16, 2023 -

Audi Hoffman Estates responded

Thank you, Kristy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates, we look forward to having you as one of our valued customers for many more years to come!

June 15, 2023

I was happy to be able to schedule my oil change in a timely manner. More

by kcowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted McConnell
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Jun 16, 2023 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 13, 2023

Don't remember person I worked with . . He was very good. I did not appreciate the dog wandering around More

by bethrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Macedon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Audi Hoffman Estates responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, Beth and it's disappointing to learn that we missed the mark here.

June 13, 2023

A great dealership - always very polite and accommodating to my requests and needs! Would recommend. More

by haleyvoss28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2023 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Haley, please let us know.

June 13, 2023

Routine visit, no drama Oil change, tire rotation, diagnostics, completed per time quoted Good experience More

by john.vanalstyne
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
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Jun 13, 2023 -

Audi Hoffman Estates responded

Thank you, John! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

June 13, 2023

Had a warning light come on. Called Service, and they said bring it in. Greeted as I pulled in. Explained the issue. Resolved the issue. On my way! More

by scotttoriumi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept not Sales
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Jun 13, 2023 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates, Scott, we look forward to having you as one of our valued customers for many more years to come!

June 13, 2023

I had an overall Excellent experience with a very efficient service, very nice staff and transparent pricing. More

by SHWETA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jun 13, 2023 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 12, 2023

Again… The Audi team & Mikaela Vall made our visit smooth and simple. Mikaela has been so great to work with. Always lovely on the phone and in person. She is Intelligent and well spoken as she makes the wor More

by bennyl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikaela Vall
Report | Print
Jun 12, 2023 -

Audi Hoffman Estates responded

Benny, Thank you for your business and this review. We're happy to hear Mikaela and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 12, 2023

Great offers and quality service. Work diligently with their customers and provide assistance when necessary. More

by Banzai316
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Jun 12, 2023 -

Audi Hoffman Estates responded

Thank you for taking the time to share your feedback with us. Tim and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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