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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,857 Reviews
Call Service Center (847) 843-9900

3,857 Reviews of Audi Hoffman Estates - Service Center

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April 22, 2023

I am so impressed with the care and service I received at Hoffman Estates Audi! Ted McConnely and Joe Matthew, along with the entire staff that assisted keeping me updated. From start to finish this team alw More

by Passnu20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted McConnely Joe Matters
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Apr 23, 2023 -

Audi Hoffman Estates responded

Thank you for taking the time to leave our service department this fantastic five-star review. We are very happy to hear that both Joe and Ted provided you with such a positive experience. We sincerely value your business and look forward to your next visit.

April 22, 2023

Service was great and timely, people were nice, friendly, informative and helpful. Pleasant experience. Thank you. More

by JOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Hauser
Report | Print
Apr 23, 2023 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that our service department delivered such a great experience. We look forward to serving you in the future.

April 21, 2023

Everyone was so friendly and the service time was exactly as promised. Thank you very much! More

by JULIESCHULD
Recommend Dealer
Yes
Employees Worked With
Mikaela and Mark
Report | Print
Apr 22, 2023 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

April 20, 2023

Isabela is great to work with was very helpful . . Ted is services was great also was good to see he came back!! More

by tchomenko_44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Yusko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isabela Tanase
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Apr 20, 2023 -

Audi Hoffman Estates responded

Thanks for sharing your experience with Audi Hoffman Estates. Isabela and our team appreciate your business and hope to see you again soon!

April 14, 2023

Very thorough, great eye contact and exceptional customer service Followed up with what he promised and made sure I was satisfied with the work done. More

by C.LAVALLE
Recommend Dealer
Yes
Employees Worked With
Tim
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Apr 16, 2023 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

April 14, 2023

Took 4 months to get my car back. Got a rental that didnt have any of the features I paid for in my car. Was told my payments would be taken care of and they were not. More

by Mascarecrow5
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy
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Apr 19, 2023 -

Audi Hoffman Estates responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

April 12, 2023

The service advisor was very professional, courteous. Just came in for a quick oil change and it was exactly that. Definitely recommend this dealership! More

by JOES02SIU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in service
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Apr 13, 2023 -

Audi Hoffman Estates responded

Joe, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 09, 2023

The staff was prompt, knowledgeable, very kind and professional. They all went the extra mile and it is very appreciated! More

by SPCHGARBIOLDSCHOOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim, Eryk
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Apr 10, 2023 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad Tim and Eryk and our team were able to help, and we hope to see you again!

April 09, 2023

Thank you for taking care of my A3 and addressing the recall issue. Very pleased with my loaner as well and happy to bring my business to you! More

by AuntieK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
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Apr 10, 2023 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your service experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

April 06, 2023

Mark in Service was exceptional. Extremely friendly and knowledgeable. He also followed up promptly with everything I asked of him. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark in Service
Report | Print
Apr 07, 2023 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mark met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

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