Audi Honolulu

DO NOT BRING YOU CAR HERE! ! I brought my 2016 S7 to these guys to have my transmission forks checked and they checked everything else except what I requested. They quoted me ! I brought my 2016 S7 to these guys to have my transmission forks checked and they checked everything else except what I requested. They quoted me for my $6k for my motor mounts, $700 for my battery, $412 for the evaluation and $21K for a transmission. I have cameras in my car that captured videos of an employee doing pulls and revving my vehicle 9x in the establishment. Upon arrival I noticed my car was sitting on the rear left tire(image attach below). As it would be for anyone picking up their car in worse condition, I was furious but maintained professionalism. After waiting for 2 hours, I finally spoke to the General manager who was in complete denial of it possibly being their fault. ZERO customer service was shown. The General Manager stated he checked my car-fax report and in June of 2023 someone hit my bumper in the parking lot and as a result my “air bags have had a small leak”. *Keep in mind my bumper was hit on the passenger side almost a year ago and my car was in their possession for 9 days working just fine* Nevertheless, he insisted I pay for another $300 diagnostic. This is unacceptable in under any circumstances. I HAD TO FIX MY OWN CAR IN THE PARKING GARAGE! After taking a small video behind the tire I was able to see they my ride height sensor wasn’t attached properly. They claim they didn’t touch anything in that area, but my exhaust also wasn’t put back properly, so I know that wasn’t accurate. I arrived at the dealership around 2:15 and didn’t leave till after 530. I am a die-hard Audi enthusiast but this establishment puts a horrible look on Audi!! More

I paid for the car in full/cash as well as signed all contracts. Robert told me that since they hadn’t done the inspection yet despite it being posted on the Audi website, they would be doing the inspect contracts. Robert told me that since they hadn’t done the inspection yet despite it being posted on the Audi website, they would be doing the inspection & any repairs if needed. it needed some repairs that equal half the cost I paid for, but they said they refused to pay for all repairs. I then asked for a supervisor which was RJ who was extremely cold, impersonal, and quite rude.Therefore I asked for his manager since RJ had that ‘too bad so sad’ attitude.I was told that the manager, Mike was in a meeting and would call me back but after 2.5 hours, I called back to discover he wasn’t even working.When Mike called me the next day, he was quite nice and I was happy we were able to arrange another purchase. I agreed to pay over $1300 more for another car that was same year. Mike got back to me and told me that the owner of that particular car was actually driving that car because he was waiting for his new car purchase to be inspected/repaired. I waited for a couple days only to have Mike call me back Friday and tell me that the second deal fell through also because of some recall that was on national backorder. I asked if I could still go through with the deal and I would wait for the part to come when it was available in the same way that current owners of those cars are waiting. Mike declined and said my only options were to either except a cheaper car like an old Camry or Jetta, except the first car but with only partial repairs, or just come back and get my refund,none of which I was OK with. I did a search on the site from cheapest to more expensive and looked for the next cheapest Audi yet Mike only excepted the deal if I paid $3500 EXTRA for the exact same year of the Audi that I first bought. I asked him to go to the next cheapest Audi which was two years newer but a lesser model and he said he would have to charge me over $5500 difference despite the online difference only being $1000. I declined because I told him I absolutely could not do that financially and he just told me to think it over the weekend, that was that. I asked Robert twice now for the parts list which was finally emailed this weekend. I’d prefer to work things out and have been incredibly patient and open minded. I’m absolutely shocked that any any dealership would handle things in the inappropriate and illegal way that they’ve been handling things and it seems as though the only compromise they’re willing to make is one that they still benefit and profit from despite me having to fork out significantly more. I lost four deals I was currently looking at, one being a 2018 BMW that I could’ve got for the same price as the Audi I paid for, but I preferred the Audi which I ended up buying. After that fell through, I went back for the BMW but it had already sold. I lost that opportunity which would’ve saved me approx $10k. As I explained to Mike, I’m not asking for a $60,000 car for $20,000, I’m literally going down the list from lowest price to highest price with realistic expectations, considering the circumstances. So far there have been three cars they’ve listed on the Audi site that if someone wanted to buy, they couldn’t. I told RJ that the cars never should’ve been posted in the first place but he cowardly brushed it off as though it’s not the dealership’s fault but rather the computer system’s. Someone has to manually enter the specs and each feature since the cars don’t have a QR code that they can scan that’d automatically enter all of that info onto their site. I also explained that to Mike because even after they knew about the cars being unsellable, the cars were still posted online. In my younger days, I dealt with ‘rinky dink’ little lots on the side of highways yet never had these issues. This is absolutely the last thing I would ever expect from a car dealer of this caliber, especially where it’s located More

Terrible service Dept! My car's been there for 2 days and they have yet to call me back! They never answer their phone! Audi will be my last choice when choosing a new My car's been there for 2 days and they have yet to call me back! They never answer their phone! Audi will be my last choice when choosing a new car! Finally got through to talk to someone, they will not be able to get to my car until Friday! I was told there are some cars ahead of me, waiting to be fixed for 30 days now! What does that say about the quality of the product?! More

Sales person was really helpful. Was surprise no ride along with test drive. Lighting in the parking lot was not sgnificant enough to see all the detail impression around cars. Finan Was surprise no ride along with test drive. Lighting in the parking lot was not sgnificant enough to see all the detail impression around cars. Financial is reasonable.. Limited parking space. Tough negotiation for a good sales price.. More

Service department is absolutely terrible! Never answer their phone and don’t even update you on the status of your vehicle. Not honest about expected time for evaluation and repair with a c Never answer their phone and don’t even update you on the status of your vehicle. Not honest about expected time for evaluation and repair with a complete disregard for a clients time. More

The service experience was on a level I never had before! The overall fantastic service experience was driven by the Service Advisor Mr. Sonnie Torres who was there to always answer questions and kept me advi The overall fantastic service experience was driven by the Service Advisor Mr. Sonnie Torres who was there to always answer questions and kept me advised on what was being done at all times......... More

Excellent servicing of car Took my car in for regular maintenance and a safety check. The work was completed within a few hours to my pleasant surprise instead of an all-day af Took my car in for regular maintenance and a safety check. The work was completed within a few hours to my pleasant surprise instead of an all-day affair. The regular maintenance was thorough. The service people from Curtis to Wendy to the ones greeting/bringing the car around were very courteous and helpful. The most positive servicing experience ever and I've been an Audi owner for over 30 years. More

Awesome! If you are in the market for a new car, visiting the team at Audi Honolulu is highly recommended! This recently opened dealership is not only extremel If you are in the market for a new car, visiting the team at Audi Honolulu is highly recommended! This recently opened dealership is not only extremely clean but more importantly, should be praised for their amazing workers. Being a first time car buyer, I was anxious to see what type of service I will be receiving but after meeting Caleb, my worries quickly went away. Caleb patiently listened to each of my requests and promptly answered every question I had so that I was able to go home with the best car that fit my needs. Truly exceptional service! Should you be looking to drive a new car any time soon, I highly urge you to look no further. More

top notch dealership and staff I recently purchased a preowned 2015 audi a3 and was informed of a recall that needed to be done. I phoned in an appointment and came in on the appoin I recently purchased a preowned 2015 audi a3 and was informed of a recall that needed to be done. I phoned in an appointment and came in on the appointed time. when I arrived it felt different than any other dealership I had been to. it was in a beautiful building and I was directed right away where to go and drop off my car for service. when I arrived there were valets waiting to take care of my car. I was helped immediately by Frank a service advisor and he checked to see if I had an appointment. he could not find the appointment on his computer so right away I was disappointed for that but he assured me not to worry that he would get the recall done on my car. I was relieved and felt reassured that it would be done. I wondered into the showroom to look at the new inventory they had and was greeted by Tam a sales associate. he showed me some of the new models and had great knowledge of the inventory and it was impressive to talk with him. after a few short hours my car was finished and cleaned inside and out. I was shown some issues with my tires by Frank which I didn't know about and again I was impressed that he couldn't fix it due to my car having aftermarket wheels and tires but he new who would have what I needed. I stopped by his recommendation and sure enough he was right they had what I needed and I was able to get my tire fixed. I looked the dealership up on yelp and put in a good review. the next day I was compelled to go back to the dealership and praise Frank and Tam for there great effort in making me happy. again I ran into Tam and I told him I would like to speak with the service manager or general manager. he located both of them in a meeting, he interrupted them and they stopped their meeting right away to talk with me. again im impressed that most other dealerships would make you wait or be to busy for you if they are in a meeting. the general manager Mark and the service manager Marisa found it was more important to talk with a customer than continue their meeting. I explained how much of a fantastic experience I had and it felt so good to be a customer that I will forgo the free oil change offered by the dealership I purchased the car from and bring it in for all servicing by audi Honolulu. if your looking to get a new or used audi this is the place to go and the service department is outstanding. I do plan to trade in my A3 when I pay it off in a couple of years and will buy a newer and different model when the time comes but for now I will have all servicing done and continue to enjoy the great service and professional staff. thank you Audi honolulu More