Audi Indianapolis

Some of the nicest people I have ever dealt with I would highly recommend this dealership. I had a great experience buying a new Q7. The people in sales and finance were extremely nice and efficient I would highly recommend this dealership. I had a great experience buying a new Q7. The people in sales and finance were extremely nice and efficient. It did take a while to go thru the car but in their defense. It is a very technical SUV. More

Not recommend I will not buy again from this dealer cannot get any follow up service. Bought three Lexus from the Tom Wood dealer never had a problem. My first an I will not buy again from this dealer cannot get any follow up service. Bought three Lexus from the Tom Wood dealer never had a problem. My first and last Audi from this dealership and I came from out of state to purchase it. i cannot get anyone to return my calls or e- mails even the manager will not return my calls. Pretty sad when you pay so much for a vehicle and once you drive it off the lot that's it! More

Do Not Plan On Going Back I recently purchased a used vehicle from the Audi Indianapolis dealership. The initial buying experience was very pleasant and easy I enjoyed working I recently purchased a used vehicle from the Audi Indianapolis dealership. The initial buying experience was very pleasant and easy I enjoyed working with my salesman. Since then though, it has been a nightmare. In under a month of owning the vehicle, a problem with the engine occurred. I took the vehicle back for repairs, under the impression they would fix it for free under warranty. They ended up charging me $330 including $200 of labor costs for something that should have been taken care, by them, before I purchased the vehicle to begin with. But wait, that's not all... On top of this I had been waiting for a few weeks up to a month for the title and vehicle information to get processed, so I could go register the vehicle with the state. I had a temporary license plate for a month. I get a call THE DAY the temporary plate expires saying "they need more information before they can process the plates and title to me." After a month of waiting to register my new vehicle they screw me over by telling me they can't process the vehicle for some more time on the day the temporary plates expire. So I had to go 10+ days with expired license plates waiting for their lack of communication and screw ups to finally get taken care of. EXTREMELY UNPROFESSIONAL. More

Very positive experience! Very positive experience today. My car was serviced quickly! I have been coming in for service and repair for about 13 years. I am always please wi Very positive experience today. My car was serviced quickly! I have been coming in for service and repair for about 13 years. I am always please with this annual visit! More

Arrogant and cavalier (as an adjective) indifferent We purchase an CPO Audi TT at another dealer (because Tom Wood did not have what we were looking for). Our first experience for service at Tom Wood w We purchase an CPO Audi TT at another dealer (because Tom Wood did not have what we were looking for). Our first experience for service at Tom Wood was disappointing. Oil was dripped on the car in several place and the front bumper was dinged and paint chipped. My wife complained to the service writer, who then brought the service manager out to look. The SM (as I witnessed) was indifferent and arrogant and in my opinion disrespectful. My wife told him she had read service reviews that were not complementary of Tom Wood and he stated that he does not read the reviews because people just like to complain. At that point I stepped in and told him people sometime complain for good reason and that we expect Tom Wood to repair the damage. I really think he was trying to snowball my wife because she was a woman, as well as get out of being responsible. We have been to the dealer several time since because we have only one choice in the market for Audi Dealer service and each time the car has come back with a nick. I personally hand wash the car and I know it' s status, the dealership is CARELESS. I witnessed a white S4 being parked by a mechanic after service and I thought he going to hit another parked car. I believe it is a reasonable expectation when the car is return it is in the same or better condition as when it is brought in. We have had two warranty issues, first is wear of the driver seat at 11K the dealer told us it is to be expected with seats with side bolsters. I asked them to contact Audi and they stated Audi won't warranty the seat. I ask them to turn it in anyhow. ( I doubt if they, Tom Wood, really did). We have had two Lexuses prior to the Audi both cars were service by Tom Wood Lexus and the service was excellent. The second warranty issue is a rattle in the dash, the first repair was with the top (it's a convertible) it was better until I found the tires deflated to 15lbs. Brought it back again and the rattle is worse.. My general impression is the service department is complacent, arrogant, disrespectful and incompetent, Audi should really look into the service (use secret shoppers) or raise their level of expectations. As for the dealership. The Service Manager should get his head out the sand (spelled with an A and 2 SS's) and realize people appreciate and perceive good service a valuable commodity. More

Good Experience I'm a little surprised at some of the (older) negative reviews here. I just had my A4 serviced. During an after-service inspection, they found my wate I'm a little surprised at some of the (older) negative reviews here. I just had my A4 serviced. During an after-service inspection, they found my water pump was failing, so they let me know and I authorized them to replace it under my warranty. They were professional and extremely polite, and the facility is clean and comfortable. Yes, parts/labor are a little expensive (an oil change for $114), but it's an Audi/Porsche dealership. Overall a good experience. More

Worst service experience ever! I highly recommend you shop around for other service center's. The incompetence is truley exceptional! By far the worst customer service experience I highly recommend you shop around for other service center's. The incompetence is truley exceptional! By far the worst customer service experience I have ever had in any dealership. I miss my old Audi dealership who would bend over backwards for their customers. More

Service changed oil and forgot to put oil back in car. Brought in 2013 Q5 for an oil change. Employees drove vehicle with no oil. Destroyed the engine. Management said they wanted to make things right. The Brought in 2013 Q5 for an oil change. Employees drove vehicle with no oil. Destroyed the engine. Management said they wanted to make things right. Their actions spoke louder than their words. They did not make things right. We are very disappointed in their service and their managers. More

My husband and I have nothing but great things to say about Tom Wood Porsche Audi. We bought our very first brand new A4 in 2011. The entire experience was great. Scheduling service was very convenient a about Tom Wood Porsche Audi. We bought our very first brand new A4 in 2011. The entire experience was great. Scheduling service was very convenient and we were always given a loaner car. In 2013 we were involved in an accident and came back to Tom Wood Porsche Audi to trade in our car for a brand new one. We were very upset having been hit by an uninsured motorist but Tom Wood Porsche Audi helped make it all better. From the minute we walked in we were treated very kindly. Joe Leblanc was wonderful to deal with and he took excellent care of us. He was very patient with us as we picked out our new 2014 A4 and waited for our old one to be fixed so it could be traded in. We not only consider Joe our go to salesperson there but also a friend! Caleb Nobbe in service has also been wonderful to work with. We will be back for many years to come!! More