Audi Lehi

To begin, I must express my sincere gratitude for the exceptional work that Sean provided during our car-buying experience. However, my encounter with Jon Tomas in the finance office marked a turning poi exceptional work that Sean provided during our car-buying experience. However, my encounter with Jon Tomas in the finance office marked a turning point, leading to a series of disagreements. Prior to visiting the dealership from Logan, Utah, I had requested that they refrain from adding a gap to the contract. Upon entering the finance office, I promptly noticed that this request had been disregarded. I promptly brought this matter to Jon Tomas’ attention. In response, he presented hypothetical scenarios involving accidents for the vehicle, emphasizing the need for a gap due to its intended use for my 16-year-old daughter. Jon repeatedly asserted that she would be involved in an accident and that a gap was necessary. However, I firmly refuted these claims, asserting that the vehicle was safe and that I did not share his apprehension. I also clarified that the vehicle was not a Porsche, but rather an affordable Honda Accord. If the vehicle were to be involved in an accident, the resulting financial burden would be minimal. Jon was informed that my previous vehicles had gaps due to their value, but he continued to hesitate in accepting my offer. I proceeded to explain that I had only paid approximately $500 for the gap on my Ford Raptor and was unwilling to incur an additional $900 for gap on the Honda Accord. In response, Jon reduced the gap payment for $8. Despite my continued refusal, his behavior became increasingly aggressive. He eventually pointed his pen at me and attempted to force it into the iPad, where they conduct contractual agreements. At this point, I firmly stated that I would not purchase the vehicle. John’s reaction was one of extreme agitation, and the atmosphere became increasingly hostile. I felt harassed and insulted that he was addressing my daughter’s safety concerns. His disrespect towards both myself and my daughter was unacceptable. In light of this situation, I decided to decline the purchase and promptly left the dealership. Fortunately, due to Sean’s efforts, he was able to save the deal and assured me that I would never communicate with Jon Tomas. I was able to sign paperwork for the vehicle with Sean. More

Allie was very kind and nice service advisor. I am looking forward to working with her again for next service I am looking forward to working with her again for next service More

Everything went great. Brakes were way better. All recalls were done. Axson was very friendly and easy to work with... Brakes were way better. All recalls were done. Axson was very friendly and easy to work with... More

Wes was very knowledgeable and professional in our conversations. If he didn’t know an answer, talked with sales manager. conversations. If he didn’t know an answer, talked with sales manager. More

Axson actually puts the customers needs above all else when she helps you like a person to person real sincere interaction. That's why I love coming here to work with audi lehi everything so simple and cu when she helps you like a person to person real sincere interaction. That's why I love coming here to work with audi lehi everything so simple and customized for me. Appreciate ya'll. Just drove to Tennessee again and the ride was smooth! More

For software update my Audi etron went into a limp mode. Had to wait two weeks for an appointment. At the time of the appointment they did not have a courtesy car. I did not have a car for two weeks because Had to wait two weeks for an appointment. At the time of the appointment they did not have a courtesy car. I did not have a car for two weeks because it needed a software update. It's absurd. More

Addie was very intentive to my needs. Great listener. Quick service. Thank you for your service. Great listener. Quick service. Thank you for your service. More

Service rep meets me at the car. Everything is easy, quick and done accurately. Receive follow-up video and a clean car. Everything is easy, quick and done accurately. Receive follow-up video and a clean car. More

It’s. Great dealership, and I am well taken care of whenever i go. People there see to always be in a good mood, and enjoy their job, which shows by how I’ Great dealership, and I am well taken care of whenever i go. People there see to always be in a good mood, and enjoy their job, which shows by how I’m treated More