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Audi Lehi
Lehi, UT
397 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 397 reviews
July 07, 2024
Beautiful showroom and facility. Many cars in stock to choose from. Nice knowledgeable staff. Good! Many cars in stock to choose from. Nice knowledgeable staff. Good! More
by mvanotten
Verified Customer
July 07, 2024
I had a great experience at Audi purchasing my second car. Wes was great to work with as he made me feel comfortable and was respectful of my financial decisions. He even advocated for me and worked with car. Wes was great to work with as he made me feel comfortable and was respectful of my financial decisions. He even advocated for me and worked with his manager to get me some Audi freebies. The gentleman from the finance team was also a pleasure to work with. The only suggestion I have is on the cleanliness of the car. The windows were not very clean and it didn’t smell like that new car scent we all love. Besides that, you guys are great! More
by MONICA.CARDOSO97
Employees Worked With
Other Employees :
The manager who we have worked with in the past has been really good twice. I’m sorry I don’t know his name!
July 07, 2024
Audio Lehi went above and beyond. All the staff were friendly, knowledgeable and professional. Would definitely recommend! All the staff were friendly, knowledgeable and professional. Would definitely recommend! More
by thebrobergs
July 07, 2024
Joel was low pressure and easy to work with. Would absolutely work with him again Would absolutely work with him again More
by ryan.barrus
July 04, 2024
Audi Lehi service department is quick and thorough. They explain what will be done and give reasonable time estimates for the work. Rich is great to work with behind the counter. They explain what will be done and give reasonable time estimates for the work. Rich is great to work with behind the counter. More
by rickhutchins77
Employees Worked With
Ricch
May 31, 2024
I’ll start out by saying we are very knowledgeable in the industry and we have owned dozens of Audis before. We had a great experience with Joel at Audi Lehi. However, when it came to negotiations, we gave a industry and we have owned dozens of Audis before. We had a great experience with Joel at Audi Lehi. However, when it came to negotiations, we gave a reasonable offer with our trade in and we had a terrible experience with Gio Guiullo. He stepped in as the “sales manager” to discuss the number we wanted to be at, and was all fired up and came at us very aggressively. We were confused and unsure why he was so rude to us, when we hadn’t even worked with him at all. Joel was absolutely amazing, but we immediately got up and left and did not buy the car because we were treated absolutely horribly by someone who we were just meeting for the first time. I don’t think anyone should ever talk to a potential customer like that. We will refuse to work with Gio in the future, and will be buying a car elsewhere to make sure we don’t give him our business. More
by slee
April 02, 2024
Gio sold me two cars. He is genuine, kind and has a good sense of humor! He is genuine, kind and has a good sense of humor! More
by Ving Yung
Employees Worked With
December 28, 2023
I purchased a new 2018 Audi Q7 a little over 4 years ago. Completed all services and oil changes at the dealer.. Then last month the engine died while driving on I-80. I had it towed to Lehi Audi. Ken Garff Completed all services and oil changes at the dealer.. Then last month the engine died while driving on I-80. I had it towed to Lehi Audi. Ken Garff Lehi Audi wanted $35,000 to replace the engine, more than the current value of the car. We were offered $3,500 by the dealer so they could take it to auction and 10% off MSRP on a new Audi. North America Audi says all reimbursement is up to the dealer. It’s a total loss to us. I expected MUCH more from Audi for a $60,000 car meticulously maintained, and couldn’t be more disappointed in Ken Garff Lehi Audi. Audi will never see us cross their threshold again. It’s hard to find the words that express our disappointment and anger. More
by Kcsullivan13
Employees Worked With
Service and General manager
May 22, 2023
In pursuit of test driving all sorts of cars: Honda, Ford, Lexus, Audi, and BMW, one thing stayed true throughout the process: Ken Garff is the best. I have been on the journey looking for a new car (us Ford, Lexus, Audi, and BMW, one thing stayed true throughout the process: Ken Garff is the best. I have been on the journey looking for a new car (used and new), and Audi was not my first choice. That changed as soon as I drove an Audi as a rental, and then got the privilege to test drive a brand new Audi. They provide such a smooth ride in comparison to all other manufacturers I’ve tried. Now, let’s get to the dealership itself. It’s so convenient off the freeway. It’s also very clean. Next, let’s talk about customer service. The real reason why you’re reading this long post right? Mitch was my sales consultant and his passion for Audi/cars really showed in his expression of his experience and also the IN DEPTH TECHNICAL KNOWLEDGE he knows about Audi. I mean, we’re talking about Chasis, power, manufacturing process, you name it. I went to the other luxury car dealerships and they don’t talk to you about the specifications of why a drive is the way it is. I’m the type of person to want to know every minute detail about what I’m investing in and why (cosmetically, mechanically, financially) I should be investing in things (ANYTHING). And I want someone who is sophisticated and experienced enough to be well versed in a particular area to lead and educate me. It’s even more wishful thinking to add on being charismatic and ultra kind and patient right? Well, it’s not wishful thinking. Mitch Page did just so. Heck, even if you don’t want an Audi, just get in any car with Mitch and he’ll probably tell you all you need to know in a polite and fun way. Financing was a breeze when I got help from Karen, Tamir, and Gio. They don’t pressure you into anything. They are very customer centric giving you all the data you need to make the best decision to finance. I’m waiting for my ceramic tint on my car, and I’ll update with a photo then. In the meantime: THANK YOU AUDI LEHI! I’m so excited to be part of the Audi family with my new car. More
by catenary-wires
Employees Worked With
Tamir, Mitch, Gio, Karen
