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Audi Lubbock
Lubbock, TX
168 Reviews
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168 Reviews of Audi Lubbock
February 10, 2018
Trouble was brewing I have an Audi A7 and I was in Midland, TX. Something sounded funny while I was driving went to Mercedes dealership and they told me there was an Audi I have an Audi A7 and I was in Midland, TX. Something sounded funny while I was driving went to Mercedes dealership and they told me there was an Audi dealership in Lubbock. I called Orlando Estrada answered and from there he took control of everything. He called the Mercedes dealership and had them look at my car. They told me I could not drive it. Orlando order a towing company to pick up car and take it to Audi Lubbock dealership. From there he was able to get his team to fix my car in one day and get me back on the road to head back to San Antonio. Thanks again Audi Team and Orlando! More
by KevinP
Employees Worked With
Orlando Estrada
Helpful February 06, 2018
Best service in Lubbock! The service team is great! Always friendly and they make sure everything is done just right! I appreciate that I can drive up to the service door an The service team is great! Always friendly and they make sure everything is done just right! I appreciate that I can drive up to the service door and it opens up and I can drive right inside. I never have to wait and I don't have to get out in the cold windy weather. Steve Mikula will make sure everything is done right. I appreciate having a loaner car when I need it. And if I have a problem, he will make sure it is fixed. I recommend this dealership for both buying a car and getting it serviced! More
by Debbie
Employees Worked With
Steve Mikula
February 04, 2018
Great car buying experience Very friendly staff and made me feel at home while purchasing the car! Very happy with how Adam went and found a car for me. Couldn’t be happier Very friendly staff and made me feel at home while purchasing the car! Very happy with how Adam went and found a car for me. Couldn’t be happier More
by Hhhhh
Employees Worked With
Adam Richards
January 25, 2018
Small issues with my new A6 I recently purchased a new A6. It urned out that there were some minor issues, for example the fact that the air conditioning system did not seem to w I recently purchased a new A6. It urned out that there were some minor issues, for example the fact that the air conditioning system did not seem to work properly. Also, I received only one key upon delivery of the vehicle. Adam Richards arranged to pick up my car at home, took it to the dealership for service and returned it to me the next day. In the process, he also programmed the garage door opener. I am a happy customer. More
by physprof
Employees Worked With
Nathan Carroll
January 24, 2018
A5 transmission service Orlando Estrada took the time to understand our issue, worked through the available parts, communicated with the shop technician and completed the m Orlando Estrada took the time to understand our issue, worked through the available parts, communicated with the shop technician and completed the maintenance on the date promised. The car was washed and clean which is exactly how our son likes it. Thanks! More
by Foreign whip
Employees Worked With
Tracy Page
January 24, 2018
Radio freezing I was there because I needed to tap off my oil and my radio frame was freezing. The oil was added but the radio freezing wasn't figured out. It has h I was there because I needed to tap off my oil and my radio frame was freezing. The oil was added but the radio freezing wasn't figured out. It has happen about 3-4 times off and on. I did send a video i took of my radio freezing so hopefully this will be fixed soon. More
by GabrielT
Employees Worked With
Orlando Estrada
January 18, 2018
20k mile maintenance While some at Audi of Lubbock are still on a learning curve, everyone seems to be very knowledgeable about the cars they sell and service. The serv While some at Audi of Lubbock are still on a learning curve, everyone seems to be very knowledgeable about the cars they sell and service. The service mgr, can’t remember name, new exactly what I was asking about when I mentioned a brake concern. There was some confusion with Orlando regarding the recommended service as the air filter that was in an estimate of repairs should have been covered in the maintenance agreement and I pointed that out to him. It was a very good experience and I would recommend Audi if Lubbock to family and friends. More
by Cheerios0476
Employees Worked With
Tracy Page
January 17, 2018
Very helpful in a pinch Due to an accident, I had to buy a new (to me) car on a raw winter day. Tyler Kane got the car I wanted ready in a hurry and Ronnie Kyle helped me fin Due to an accident, I had to buy a new (to me) car on a raw winter day. Tyler Kane got the car I wanted ready in a hurry and Ronnie Kyle helped me find a payment my budget could handle. I appreciate it, guys, and I love my new car! More
by las794
Employees Worked With
Tyler Kane, Ronnie Kyle
January 13, 2018
Bought my first Audi Very friendly and informative staff. Took the time to my sure all my questions were answered. Loved that they gave me time to make my decision and did Very friendly and informative staff. Took the time to my sure all my questions were answered. Loved that they gave me time to make my decision and didn’t pressure me to buy. More
by Firstaudi
Employees Worked With
Nathan Carroll
January 10, 2018
Outstanding! Went to the dealership to get my phone charger replaced. Was iintroduced to the service team and got more than what I expected. Steve Mikula the manag Went to the dealership to get my phone charger replaced. Was iintroduced to the service team and got more than what I expected. Steve Mikula the manager was very engaging and helpful at the same time. Gave me some insight on my car and even gave me a car wash on top of it. I look forward to buy my next Audi thru them in the future. More
by darrynick08
Employees Worked With
Steve Mikula
