Audi Lynbrook

Talked down to The sales rep we worked with (Jennifer) talks down to you as if you know the car you are buying already. Snarky with an attitude! The sales rep we worked with (Jennifer) talks down to you as if you know the car you are buying already. Snarky with an attitude! More

rude, ignorant and repugnantly self-centered finance manager I went in for an Audi and had the greatest experience with my salesman (Brandon) who took every effort to go over everything about the car and all its I went in for an Audi and had the greatest experience with my salesman (Brandon) who took every effort to go over everything about the car and all its features - he went lengths to personalize and pair my car. Lynnbrook had even offered me an impeccable deal (or so it seemed) on a Q5. Everything was good to go until I went in to meet with Finance - and thats where the story begins. Walking into finance, I had a very good understanding that the number I was quoted would be bumped up - I can not confidently say if it was contingent on my credit score (I had it ran a week earlier and it came out tier 1, I had it ran later THAT SAME DAY and it came out tier 1. In Lynnbrook, it came out tier 2) or they were covering the losses on the car. Regardless, I was bumped up $50 a month for having "tier 2" (I was contacted 2 days later saying the credit score actually came out tier 1 from Lynnbrook). Sandra Bedoya, the crude and arrogant finance manager used all of her 2 seconds of patience to try and seal the deal. The words "we are already giving you a deal" "were doing you a favor" and "what more do you want" were thrown around quite frequently, despite the fact that my boyfriend had offered to give her a card to put another $1000 down. At one point, she asked the sales manager, Eric, come in to speak with us in her place to further exemplify her lack in customer service in the retail world. He kindly explained we can either put more money down, or have ANOTHER tier 1 individual on the contract, in which case they will send me the documents. Sandra had made her useless self back into the office at this point and I had asked her "can you send me the documents?" to which she responded "I dont do that." Sorry, I forgot, sometimes people are too good to do their jobs, how did that slip my mind? I tried to explain myself by saying "Eric just told me you would be sending it over...?" and I guess at this point we were all suppose to know how to do her job and what exactly her occupation entails because she responded by rolling her eyes, cueing at my boyfriend "just explain it to her". .. okay, sorry but WHAT? Getting a little frustrated I suggested that she can explain it to me because ITS HER JOB. She proceeded to tell me I have a disgusting attitude (hilarious, I know). Heres where the story actually begins: Following this frustrating, she had (verbatim, and without exaggeration) told me I was "F**king ridiculous" and needed to "get the xxxx out of her office" whilst she graciously held the door open. On my way out, my boyfriend reminded her that she cant, but most importantly, shouldn't be talking to people like that. She kindly (and loudly) told him to get the xxxx out too. My absolute favorite part was that she was still graciously holding the door open for everyone else to hear. Almost as if this show she was putting on was titled 'I could not give less xxxxs'. We were offered little apologies for her behavior and demeaning attitude; instead, we were told to come back another day to work with someone else. I came back two days later and got a complete refund. I was offered a deal that was 5k below invoice of the car (as per the manager, Justin), a deal I will never get again. But I will gladly pay MSRP at another audi and give them my business. When I left Lynnbrook after that incident, I drove to another (Audi) dealership and got an immpecable deal on the exact same car, I was approved for tier 1 credit and was explained in finance that there was no reason for the bump up in price that started all this, I left with the car 2 hours later, but most importantly, I was treated with dignity and respect, as all customers should. In fact, I drove to get my full refund in the Audi from another dealership. Im so disgustedly ashamed to even give her customer service and friendliness rating 1 star. I will tell every soul that comments on my new car this story and I would add that Brandon in Lynnbrook did an amazing job and the overall staff is very friendly, but to never work with Sandra. More

Thank you thank you Jen!!!! Thank you so much for my new car Jen Dicola you were more then extraordinary and so was the service at Audi of Lynbrook. I really felt like I was not Thank you so much for my new car Jen Dicola you were more then extraordinary and so was the service at Audi of Lynbrook. I really felt like I was not just a customer but family to everyone there especially you Jen. I will refer all of my friends and family to Audi of Lynbrook. More

Thank you thank you thank you Jen!!!!! Thank you soooooo much for my new car Jen dicola was moreee than extraordinary and so was the service audi of lynbrook provided me and my family!! I w Thank you soooooo much for my new car Jen dicola was moreee than extraordinary and so was the service audi of lynbrook provided me and my family!! I will refer all my friends and family to this place! You guys are fantastic thank youuuuuu More

Love Jen Dicola Jen Dicola is great with customer service, goes above and beyond, gets you the best price and is a dedicated employee. I would definitely recommend y Jen Dicola is great with customer service, goes above and beyond, gets you the best price and is a dedicated employee. I would definitely recommend you visit Audi of Lynbrook and ask for Jen Dicola. More

Love my Q5 I went in to Audi Lynbrook expecting the same treatment I received at another Audi location. I have to say that from the moment I met Andri the experi I went in to Audi Lynbrook expecting the same treatment I received at another Audi location. I have to say that from the moment I met Andri the experience changed my mind set. He was not pushy. He was very informative and was able to show my why the Q5 was the car for me. Through out the process he was always there to guide me on the right path. If you want an Audi go see Andri he will make it worth our while. Thank you Audi Lynbrook More

Frustrating I went in for my yearly Audi Care service/NYS inspection. I also had 2 recalls to be done. When I called to make an appointment for these services I r I went in for my yearly Audi Care service/NYS inspection. I also had 2 recalls to be done. When I called to make an appointment for these services I requested a loaner. I was told by the gum cracking female making the appointment that the service would take 2 hours and only one recall would be done. I requested a loaner and was told that there were no loaners for 3 weeks. After being told it would only be 2 hours I said that I would wait for the car. When I went to the male service advisor on the day of my appointment he gave me an astonished look when I said that I would wait for my car. I told him that I was told it would be 2 hours and only one recall would be done. He replied that both recalls would be done and that I'll do my best to get you out of here in 4 hours. Since I didn't have much of a choice I waited. I finally had the service advisor come out 5 1/2 hours later telling me that my car was finished. When I went to pay for the inspection the gum cracking checkout girl told me $32.00. I knew this was wrong because NYS inspections are $37.00. The service advisor was a witness to this. I paid the $37.00 and was given a coupon for a car wash down the street which seems to always be crowded or broken so I don't even bother washing the car. I only have one more year with the Audi Care but I really don't want to go to this dealership again . I had a problem last year trying to extend my Audi Care which left a real bad taste in my mouth. The fact that there were no loaners for 3 weeks was also a concern as well as shocking. I never had a problem when Anchor Audi owned this dealership. I hope that the current owners read this and actually try to make the necessary customer service corrections/retraining so that others won't have to go through these unnecessary inconveniences. More

Amazing Jen Dicola goes above and beyond she really knows her stuff has a true passion for the brand and it shows. Definitely the go to when you got to Audi L Jen Dicola goes above and beyond she really knows her stuff has a true passion for the brand and it shows. Definitely the go to when you got to Audi Lynbrook More

Great Car / Terrible Service Scheduling an appointment for service is a very frustrating experience. Scheduling via the dealership's website does not result in timely responses. Scheduling an appointment for service is a very frustrating experience. Scheduling via the dealership's website does not result in timely responses. Scheduling by phone is even worse. Calls are placed on hold for an interminable amount of time, after which they transfer you to another person who--you guessed it--places you on hold for another long period. Then, when someone actually picks up and you think you're going to be able to schedule the appointment or get an answer to your question, you are transferred to someone else's voice mail! Were it not for the fact that I love the car, I would give this dealership ZERO stars (instead of one). I have had many luxury vehicles over the years, including other Audis, but the service department at Audi Lynbrook is a real disincentive to repeat business. More

Excellent experience with purchase of 2015 A4 My experience was and is excellent, Rennoy, Carlton, Jennifer, Justin, and Mike have all done an excellent job. Would recommend Audi Lynbrook to anyon My experience was and is excellent, Rennoy, Carlton, Jennifer, Justin, and Mike have all done an excellent job. Would recommend Audi Lynbrook to anyone I meet. All went above and beyond to make sure I was and am satisfied. More