Audi Marietta

Great car buying experience Verne was great to work with through the entire process of buying my new Audi A4! He was extremely knowledgeable about every model that I looked at an Verne was great to work with through the entire process of buying my new Audi A4! He was extremely knowledgeable about every model that I looked at and pushed hard to get me the best deal on the car I wanted. I've already started making recommendations to anyone on the market for a new car to go visit Verne at Jim Ellis Audi of Marietta. More

Best car salesman I have ever worked with My experience at Jim Ellis Audi was great. I went in there on a busy Saturday and got hooked up with Vern. I was originally interesting in an Audi A7, My experience at Jim Ellis Audi was great. I went in there on a busy Saturday and got hooked up with Vern. I was originally interesting in an Audi A7, but after test driving a few cars, I fell in love with 2018 audi s4. Vern was very accomadating and handled everything very professionally. He also worked to give me a great deal! I love my car and loved working with Audi and Vern at Jim Ellis of Marietta. So happy I went with an Audi instead of a Mercedes! Thank you! More

Great Customer Service Kevin Brayboy was very upfront with us from the time we walked in the door. He listened to our needs and focused on what would best fit our lifestyle. Kevin Brayboy was very upfront with us from the time we walked in the door. He listened to our needs and focused on what would best fit our lifestyle. He made sure that we got everything that we were looking for in an SUV and pricing. We appreciate his professionalism and honesty. More

Absoltuely not. Consider going elsewhwere. I REPEAT do not go here for anything. After initially screwing up my service day and time they then corrected that and go Consider going elsewhwere. I REPEAT do not go here for anything. After initially screwing up my service day and time they then corrected that and got me in the next saturday and did the full service. They said that not only did I need service that also, it was required that I have new brakes and rotors. This all total cost me $3000.00 I got my car back a few days later. But here is the where it gets bad. I drove my car one day later to senoia to my office where its about an hours drive. What happened next could have killed me. One of the issues with my car, was that the TPMS said Malfunction. That was according to the dealership, was a faulty AWD module that had to be replaced in the rear of the car. What happened was, that they did repair that module or part, a technician improperly installed it, and caused the rear transmission to burn up and fail. It literally locked my wheels up and fortunatly I was stopping at a red light at about 45 mph. It nearly got me rear ended. The entire car just locked up. I immediatley called Jim Ellis directly, and got a lady in service, that basically said, just call audi and they will come pick up the car it usually takes about one to two hours. And basically refused to help me any further. And was cold at best. It was early morning, so maybe she didnt have her bagel and coffee. So it was just coiencidence that while setting talking to Audi of America, that the Jim Ellis called me to check on how my car was doing. And I released my frustration and anger to the manager that called, and they sent a flatbed and Q5 for me to drive. It took about an hour and 30 min. The point of this negative review, is that the technician was at fault. The dealership in the end, when I picked up my car, and after it was repaired, and WARNING LOOK AT THE FINE PRINT, they will not put in writing a gurantee or warranty to the parts. After they were at fault, Jim Ellis would not back the work or parts supplied by audi. My wife has a KIA, Ive owned Hyundai, and they give better service and warranties. The car they did service on was my 2014 Audi TTS. 36k I confronted the service manager and after a brief moment, he came back with a print out of the cars warranty from Audi. So, basically, Jim Ellis Audi, will not put in writing, that they will warranty the parts or the workmandship. Even if they were at fault. And they also explained that IF any parts that were under undue stress because of the fault of the technician, that IF any part fails after car warranty expires, then the owner is responsible for any costs to repair. So basically they are a scam dealership. Do yourself a favor and stay away. Basically stay away from Audi altogether. I have a 2016 Audi A3 S-Line also, and I regret that I have both because Im not looking forward to owning it. I may just trade both cars for a car company that actually doesnt have such a bad reputation. More

Exemplary car purchase experience We would like to take the time to praise Mr Verne Watley for his exemplary service. We were new to the Audi brand, but had performed research and hear We would like to take the time to praise Mr Verne Watley for his exemplary service. We were new to the Audi brand, but had performed research and heard several positive reviews from current owners. Our interest was in the SQ5 model. Verne immediately welcomed us warmly and listened keenly at our interest and profile. Contrary to the societal impression of car dealership interaction, Verna maintained a feather touch and mild manner , whether asking questions or explaining details. Our test drive was informative yet exciting. The at desk process was smooth, calm, and even, never a feeling of pushiness or even forwardness. Verne was at his best during the amicable and attentive negotiation process, again, atypical of the standard thought of label. To culminate, he also introduced us to the general manager to complete our relationship build. Overall, Verne is a fantastic team member who truly exudes the trademarks of the Audi Brand and feeling, from cordiality, professionalism, and attentiveness to polish, detail, and diligence. He is a thorough gentleman and invaluable to the Jim Ellis team. More

Kevin is Awesome! Kevin Brayboy was our dealer and he went above and beyond to make sure we got the perfect car for my son at an awesome price he could afford. He was h Kevin Brayboy was our dealer and he went above and beyond to make sure we got the perfect car for my son at an awesome price he could afford. He was honest throughout the whole buying experience. Thanks Kevin for making this time in my son's life a positive one. More

Absolutely perfect Verne is the best! Very knowledgeable of Audi and so laid back! We had a not so great experience earlier that day at another brand dealership as I was Verne is the best! Very knowledgeable of Audi and so laid back! We had a not so great experience earlier that day at another brand dealership as I was trading in my TDI, so we decided to head to Audi. Verne was so helpful in figuring out what we were looking for in our price range. I cannot brag on him enough. We will be coming back sometime hopefully soon to get my mom one now too, so that's how much we loved him! We left with a Q5 and I could not be happier, and it's all because of him. we have joined the Audi family for good! More

A customer-oriented team. Vern, Tony, June, and Peter are a customer service-oriented team! They were polite, professional and answered every question I had in a very timely fa Vern, Tony, June, and Peter are a customer service-oriented team! They were polite, professional and answered every question I had in a very timely fashion - from start to finish! Five stars for the entire Ellis team. More

Wonderful experience all around Verne was so patient and understanding as I was trying to purchase a new Q3. Everything was very smooth and they have folliwed up with me twice in ju Verne was so patient and understanding as I was trying to purchase a new Q3. Everything was very smooth and they have folliwed up with me twice in just 2 weeks of purchase. More

Best Customer Experience I was referred to Ahamed through a friend, but was interested in a car at another location. Not only did he go out of his way to make sure that th I was referred to Ahamed through a friend, but was interested in a car at another location. Not only did he go out of his way to make sure that the vehicle made it to the Marietta location, but he communicated throughout the process, so that I wasn't stuck waiting around without any news. There was minimal back and forth, and it's clear to me that you can rely on Ahamed to be direct and straightforward. He's also very knowledgeable about the cars he sells, so I feel like I came out of the whole experience knowing exactly what I was getting and without feeling cheated at all, like you might in a "typical" car buying experience. He has an incredible attention to detail (the detailing was impeccable) and ability to make things personal, so you actually feel like a valued customer and not just another body like at other larger dealerships. Needless to say, working with Ahamed was what made the experience great, and I know he'll take care of me moving forward. Highly recommend if you want to have the best car buying experience you've ever had. More