Audi Marietta

Worst Experience ever in a dealership Please stay away from this place at all costs. Avoid the advisor Kevin S. Fayerweather at any cost. I had to wait close to a month and at least 200 ph Please stay away from this place at all costs. Avoid the advisor Kevin S. Fayerweather at any cost. I had to wait close to a month and at least 200 phone calls to get my service done and the problem still remains. I had a tire blowout which caused one of the control arms to bend and took the car to the dealership for scheduled 25k mile service/fix the control arm. I left the car at the dealership on september 26th and called geico for the claim. Geico sent an adjuster to evaluate the repair in a few days. Kevin or others didn't even meet the adjuster when she was there. She estimated the repairs and sent the quote to the dealership the same day. She estimated the repairs to be done in "one day".I kept calling the dealership for a few days and Kevin would continuously ignore my calls and when he answered he kept saying he hasn't heard anything from Geico. After the 5th day he called and told me, the adjuster did send him an email 5 days ago but he missed the email because "he had too many emails in his inbox". He added that the car would be ready in a few days. Fast forward 3 days and he wouldn't answer/return any of my calls. Then got a text message saying the parts they ordered were delayed by florida storm. When i tried calling him back he would ignore the phone calls. He texted on october 10th saying it will be ready by October 12th. When i called october 12th again he started ignoring the calls. It was extremely difficult to even get hold of him. Got a txt msg again saying they dont have one part which they were waiting for.. I didnt hear back from him for a week and when i tried calling the dealership they kept saying kevin is on vacation and they will have someone call me back regarding the car but i never heard back from any of them. After calling them everyday and leaving messages , on october 24th Kevin texted saying car is ready. When i went to get the car, he tells me Geico hasnt sent them the reimbursment. He had to wait three weeks to tell me this ?? WTH. I called geico on the spot and they told me they sent the check to dealership on October 3rd!. Out of frustration and wanting to leave the dealership soon, i paid the bill out of my pocket and called geico to send me the reimbursement directly. Not to mention they added extra money to the total cost saying the adjusters estimate was not right. This is the worst dealership experience i have ever had. The worst part is the car has the same problems when i dropped it of the dealership. I have all communications from Kevin saved on my phone . PLS STAY AWAY FROM THIS DEALERSHIP IF YOU CAN. They put you through so much mental trauma. More

Excellent service Luke is th unique combination of friendly and unassuming! We have narrowed our car selection to an Audi Q5 and a BMW X3.. Global BMW felt to chaotic o Luke is th unique combination of friendly and unassuming! We have narrowed our car selection to an Audi Q5 and a BMW X3.. Global BMW felt to chaotic of an environment and the sales associate did not get back to us ina timely fashion. What I apreciate about him is he is respectful of customers personal space and intelligence! More

Great experience! I recently purchased a vehicle from this dealership and it was an amazing experience. Our salesman, Gee, was so helpful and informed about everything. I recently purchased a vehicle from this dealership and it was an amazing experience. Our salesman, Gee, was so helpful and informed about everything. I would definitely visit this dealership again :) More

Jim Ellis Audi Marrietta Had a great experience purchasing my certified Audi A6. Kevin was very helpful and made my car buying experience very easy! Will be back for my next v Had a great experience purchasing my certified Audi A6. Kevin was very helpful and made my car buying experience very easy! Will be back for my next vehicle. More

Awesome bunch I went to Jim Ellis Audi not to buy an Audi, but to purchase a used Cadillac. These people are awesome. They made my wife and myself feel like a queen I went to Jim Ellis Audi not to buy an Audi, but to purchase a used Cadillac. These people are awesome. They made my wife and myself feel like a queen and a king. I have been to a lot of dealerships in my life for i am 62 and this dealership is by far the best anywhere. I would like to personally thank the two salesmen i dealt with, Wille and Saban. (Hope i spelled that right) Just can't say enough good. Thank you everyone at Jim Ellis Audi. Lew More

Great experience Purchased a used Ram 1500 4x4 truck. Great dealership, Kevin, our salesman was first rate. Truly a no hassle experience. Would recommend them to anyon Purchased a used Ram 1500 4x4 truck. Great dealership, Kevin, our salesman was first rate. Truly a no hassle experience. Would recommend them to anyone. More

Thrilled with my new Audi Q5 and great saleman Gee! I just leased my first Audi from this dealership on 10/8/16. I have always purchased my cars in the past but decided to lease for the first time. I ha I just leased my first Audi from this dealership on 10/8/16. I have always purchased my cars in the past but decided to lease for the first time. I have dealt with many dealerships over the years and have never really had a very pleasant experience. I went to Jim Ellis because my wife had been leasing cars from them for many years and always raved about their service and professionalism. I worked with Gee Techilo in sales and Tony in finance and they were both very friendly and helpful. Overall the experience with terrific. They gave me a very fair price on my trade in, worked with me to get the pricing and mileage I needed and I am thrilled with my new Q5. It is one of the best cars I have owned. I would highly recommend Jim Ellis to lease/buy a car and definitely ask for Gee. You won't be disappointed. More

Excellent service! No gimmicks!!! Honest bunch of guys.. from the sales agent Gee Tchelico to the finance guy Tony. Great experience. I would recommend this place for an No gimmicks!!! Honest bunch of guys.. from the sales agent Gee Tchelico to the finance guy Tony. Great experience. I would recommend this place for anyone. Great cars and a great place to buy. Ask for Gee when you get there. I just bought an Audi A3 for my wife and the experience was just fantastic. True hassle free buying experience! More

I have the car of my dreams. I've been an Audi customer for several years and never been more satisfied in working with a dealership and sales staff to get the car I want. I work I've been an Audi customer for several years and never been more satisfied in working with a dealership and sales staff to get the car I want. I worked with Kevin Brayboy to upgrade my current A5 to the 2016 S line version and I couldn't be happier. His follow-up to make sure I'm happy with my purchase and willingness to answer all of my questions is the kind of service that will keep me an Audi customer. More