Audi Marietta

Seamless Operation I service assistant was Tim Brooks he was fantastic. My wife actually dropped off my car for service and she was very happy with Mark and the entire o I service assistant was Tim Brooks he was fantastic. My wife actually dropped off my car for service and she was very happy with Mark and the entire operations as she said it was seamless. I was sent a text when the work was done and at pick up everything was ready very well organized. Thanks for everything. More

Fair. About as expected for a used car deal. To be fair, the people there are very nice. They worked with me and made the process as easy as possible. But, they missed a chance to make it a gre To be fair, the people there are very nice. They worked with me and made the process as easy as possible. But, they missed a chance to make it a great experience: 1. After signing the papers, completing the purchase, I walked out to the car, the salesperson handed me the keys and started it up. Before the salesperson had gone back inside I had a break light error. Checking it out found out it was the center break light LED bar was out. The salesperson was reluctant to do anything - but begrudgingly wrote up a work order for a repair on the Dealership. I thought that was a nice touch. The next day, he called me a said he noticed it flickering, said it was a short and that I should take it apart and adjust the connection myself - work order gone.... Ok - Used car, the cost of doing business. 2. 30 days later, I still do not have a registration for my car, and the temp is running out. I send a email and was inform it was being mailed out that day. I go it by FedEx the next business day. They totally forgot to do the registration with the state. A day after I got a letter from the state demanding to know my I let the insurance laps on the car I traded in - and they want to assess fines. So now I have to go to the tag office and take care of this. Two or more hours of my time. There is a Tax with doing business with this dealership. They are nice, but they just can complete a good customer experience - or at least they did not with me. More

Great experience We had a fantastic experience with our salesman, Ed Jenkins. He was knowledgeable, thorough, diligent and approachable. Great customer service and f We had a fantastic experience with our salesman, Ed Jenkins. He was knowledgeable, thorough, diligent and approachable. Great customer service and follow-up from Ed, as well as Jong, Erika, and the rest of his colleagues at the dealership. We will not hesitate to go back for our next car! More

Kevin is absolutely fantastic. While everyone at Jim Ellis has been great since I purchased my new A4 there, Kevin has shown outstanding customer service when dealing with a minor r While everyone at Jim Ellis has been great since I purchased my new A4 there, Kevin has shown outstanding customer service when dealing with a minor repair. Buy your next car there and let them take care of you. Great work. More

Service experience Kevin is one of the best customer service people we have been privileged to work with. Kevin is courteous, knowledgeable of all Audi cars and the best Kevin is one of the best customer service people we have been privileged to work with. Kevin is courteous, knowledgeable of all Audi cars and the best to work with. He is the reason we come back over and over again! More

Excellent customer service and follow through I recently leased an Audi Q3 from Jim Ellis Audi Marietta. Dustin Colburn was my sales representative and he went above and beyond to find me the exac I recently leased an Audi Q3 from Jim Ellis Audi Marietta. Dustin Colburn was my sales representative and he went above and beyond to find me the exact vehicle I wanted. Other dealerships tried to pressure me into purchasing directly from their available inventory but Dustin put my interests first. I would highly recommend purchasing your next Audi from Dustin. More

Great experience for first tome buyer Kevin took great care of me. I came in inquiring about an audi and he found something within my means with 0down and a payment two months later (thank Kevin took great care of me. I came in inquiring about an audi and he found something within my means with 0down and a payment two months later (thanks to Tony) because I started a new job. The car is fully loaded and they took care of me till everything was end. Im coming back when Im ready for an upgrade. Thanks More

Routine Service As always they are professional, and do a great job. Feel very confident in the service they provide. They are courteous and thorough explaining what As always they are professional, and do a great job. Feel very confident in the service they provide. They are courteous and thorough explaining what was done and any suggestions for future service. More

Excellent Service I recently took in my Q5 for servicing. Had to reschedule a few times because of my work and Tim was more than helpful to work around that. He even ma I recently took in my Q5 for servicing. Had to reschedule a few times because of my work and Tim was more than helpful to work around that. He even managed to get me a loaner last minute which was extremely helpful. The service was completed in the time promised without any unexpected surprises. More

Exceptional customer service I had a service appointment schedule and at the last minute had to cancel. Matt was very understanding and assisted me with another appointment two d I had a service appointment schedule and at the last minute had to cancel. Matt was very understanding and assisted me with another appointment two days later. When I arrived at the rescheduled service I again had to informed Matt I was rushed for time. He assured me he would get me out in time to get back to work. To my surprise Matt did get me out on time along with having my vehicle detailed. I've been extremely please with the courteous and professional service I've encountered at your dealership. Keep up he great service, Dave Harris More