Audi Marietta

valet/customer service Everything was fine until the pick up. I appreciate the text updates and photos through the repair process. The repair took longer than expected, but Everything was fine until the pick up. I appreciate the text updates and photos through the repair process. The repair took longer than expected, but that was ok. The problem was with the pick up. I went into the service center, the paperwork part went just fine. I was told the valet would bring my car around, but the rep didn't know where the valet was. As far as I could tell, you weren't busy. I think I was the only customer there, and the vehicle bay was empty when I arrived. Maybe I should have made clear that I was on a tight timeline, but the time it took to bring my car around was excessive and no one really seemed to care or acknowledge that it was taking a long time (probably 25 minutes or so). I went back inside the building three times (about every 5 minutes or so) to ask about progress and am pretty sure I was purposefully ignored once by a gentleman who seemed annoyed the third time, because I'm sure he knew why I was back. Overall you have a nice new facility, and I'm sure the work was done properly, but you may need to focus a more on customer service and figuring out a way to get the cars around more quickly. It ruined an otherwise good experience. More

Great Experience Glad to have had the extended warranty to take care of the lions share of the expenses for the repairs. This was a great opportunity to get my car run Glad to have had the extended warranty to take care of the lions share of the expenses for the repairs. This was a great opportunity to get my car running correctly. More

Excellent Service of the staff was great very courteous Ron Palser is an excellent gentleman always polite n quick to respond back new location very well design Service of the staff was great very courteous Ron Palser is an excellent gentleman always polite n quick to respond back new location very well designed gives good looks More

Ouitstanding customer service As always, the customer service provided by Ron Palcer was exceptional! Attentive, professional and friendly! He is the best Service Advisor I have ev As always, the customer service provided by Ron Palcer was exceptional! Attentive, professional and friendly! He is the best Service Advisor I have ever worked with, period. More

Best Dealership Experience! Rocky, Richard, Lori and Chris were all fabulous interactions I had at Audi Marietta. Rocky was by far the best salesmen I've every worked with. I wen Rocky, Richard, Lori and Chris were all fabulous interactions I had at Audi Marietta. Rocky was by far the best salesmen I've every worked with. I went in for the new Q3 which I had been anxiously waiting for; however, for what I needed, the car did not work out. Rocky then introduced me to the Q5 which I fell in love with and was all-around a better fit for me. He was incredibly patient and never once pressured me in to buying a car. He made sure I had exactly what I wanted and felt good about it. This was one of the best experiences because I felt more like family rather than "another sale". Richard was very friendly and fun to interact with. He genuinely wanted to see me in my dream car and helped make the process seamless. I am so happy I chose Audi Marietta and can't wait to continue doing business with them. More

Horrible Customer Service This dealership does not value customer's experience and its disappointing from a luxury dealer. Will never bring my car back to them for service. This dealership does not value customer's experience and its disappointing from a luxury dealer. Will never bring my car back to them for service. More

Went to buy CPO Q7 ended up buying new Q5 Thanks Bria, for your quick actions in meeting my requirement. I am loving my Q5 Thanks Tony, for explaining features in detail and making my loan Thanks Bria, for your quick actions in meeting my requirement. I am loving my Q5 Thanks Tony, for explaining features in detail and making my loan processing simpler. Rate of interest I still feel is quite high More

Great service The service at Audi Marietta is always professional and my car is the best condition after any needed service . David Kim is so easy to work with and The service at Audi Marietta is always professional and my car is the best condition after any needed service . David Kim is so easy to work with and always ensures the best experience possible. More