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Audi Marietta - Service Center

Marietta, GA

4.7
729 Reviews

729 Reviews of Audi Marietta - Service Center

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April 04, 2019

Wont be back Audi Peachtree is far better, this location was not as nice or professional they didn't even check my tires nor did they fully explain why the service More

by sataria27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not know who did my service
Apr 04, 2019 -

Audi Marietta responded

Hi There, We apologize for your experience, we'd like to further explain your service options and take care of your tires. Can you call or email our Service Manager, Jorge Morchio at your earliest convenience at 770-225-4817 or jorgem@jimellis.com? Thank you, Audi Marietta Management

April 03, 2019

first time Audi Lease Luke was definitely NOT the stereotyped auto salesperson. He is knowledgeable, professional and a pleasure to work with. He listended to our concerns More

by PhilKennesaw
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luke Bialas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristin Thrasher-Gil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2019 -

Audi Marietta responded

Thanks for your praise and kind comments about Luke! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please don't hesitate to reach out to us if there's anything more we can do!

April 01, 2019

Recall Great service overall. I would have given 5 stars but they did not wash the vehicle. I always get a complimentary wash from Audi when my vehicle is be More

by PITTS004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Gamby
Apr 12, 2019 -

Audi Marietta responded

Thanks for the great 4-star rating, Pitts. We appreciate you for taking the time to let us know how we're doing. We're always looking to improve.

March 30, 2019

A true pleasure Yes, it is a pleasure to bring in my car for service at Audi Marietta. I certainly have never said that before about car repairs. Kyle is wonderful. T More

by AMYWGEORGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle McCall
March 27, 2019

Upset Bad experience with this place had my car repaired, and you charge me $1600 now it's leaking coolant and it didn't start this until you call yourself More

by tmcgilberry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle McCall
Mar 27, 2019 -

Audi Marietta responded

Hi Mr. McGilberry, Our Service Director, Andrew is investigating the repairs that were quoted on your vehicle as well as the service history and maintenance records. Unfortunately, due to the age of some vehicles, additional repairs are at times necessary and this is being reviewed currently. Our policy is very clear for something that we cause, we will always do the right thing. However, we cannot be responsible for cars that are aging and outside of any warranty. We will be in touch with you ASAP. We appreciate your patience as Andrew reviews this. If we can be of assistance in the meantime please feel free to reach out to Andrew at your convenience, (770)859-1365. Thank you, Audi Marietta Management

March 26, 2019

Excellent and great new facility My service advisor was great as always... he took care of me and my car with care and as quickly as possible. He is always friendly and available for More

by BRIAN.KAZINEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Palcer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2019 -

Audi Marietta responded

Brian, we are pleased to hear our staff always deliver top notch service! Please let us know if there is ever anything else we can do for you! Until next time, take care!

March 26, 2019

Service on my S5 Everyone at the dealership was extremely friendly and helpful. The dealership is a first class, state of the art facility that i will recommend to al More

by rbuzby14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brayboy, Randy Pullen, Jimmy Ore
Apr 01, 2019 -

Audi Marietta responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Audi Marietta! Your recommendation means so much to us and we're so happy to have earned it. Please don't hesitate to reach out to us if there's anything more we can do!

March 25, 2019

Wonderful Experience! Courtesy and Friendly I worked with Jayson and he was very Helpful and he has wonderful customer service skills. This is my third time with needing service and the exper More

by MSHIRLEY48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson
Mar 27, 2019 -

Audi Marietta responded

It is great to read such wonderful comments about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

March 25, 2019

Quick service As always Audi Marietta was able to get my car into service and back to me in a short time period. The service group was super responsive as always. More

by DFELDMAN80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Wyche
Mar 27, 2019 -

Audi Marietta responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

March 22, 2019

Always great service! I have had 2 Audi's for the past 12 years and bought the second because the great service and staff. When I am ready to sell, I will buy a 3rd here! More

by NOELTRAVEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Palcer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2019 -

Audi Marietta responded

We are glad we could consistently provide you with great service! Thank you so much for choosing Jim Ellis Audi Marietta for your automotive needs. We look forward to your next visit! Take care!

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